Hello, @cestasnov,

Thank you for providing us with an update on your testing and for trying different image formats.

It’s great to hear that the images in PNG format are displaying correctly in the sent emails. It appears that the issue may be related to the email client’s compatibility with the webp image format.

Since you’ve found a workaround by using PNG images, we recommend continuing with this solution to ensure that your product images are consistently displayed in emails for your customers.

If you have any further questions or encounter any other issues, please don’t hesitate to reach out to us. We’re here to assist you.

Thank you for choosing XStore, and we appreciate your understanding.

Kind Regards,
8theme team

Hello, @julfol,

We are pleased to inform you that we have recently completed a review of your website. We have confirmed that the ‘Add to Cart’ button is appearing and functioning correctly in the Quick View section of your site. For your reference, we have attached a screenshot of this: https://postimg.cc/p5mRX97G

It appears that the issue you are experiencing may be due to cache problems specific to your site. We recommend that you clear your site’s cache and then recheck the functionality.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Zg007,

1) Certainly, enabling the Single Product Builder in Xstore will not have any adverse effects on your website’s speed or its indexing on Google. Your website’s performance and Google indexing will remain unaffected.

Additionally, You are welcome to utilize the Single Product Builder and configure all available settings according to your specific requirements.

2) Filter product by Price widget has been set under Appearance> Widgets > edit the content of the Shop sidebar area. https://imgur.com/LskBWyu

Filter products by price widget takes price range automatically based on the min and max price of existing products.

We hope this information is helpful.

Best Regards,
Team 8Theme

Hello, @yuvi,

Thank you for using our theme and for contacting us.

If you desire to disable the autofill feature on the checkout form for the ‘State’ field, kindly follow the steps below:

1. Navigate to XStore on your dashboard.
2. Click on ‘Theme Options’.
3. Proceed to ‘Woocommerce’.
4. Select ‘Cart/checkout layout’.
5. Turn off the ‘Advanced Cart/Checkout Layout’ option.
6. Click ‘Publish’ to save the changes.

After that, Please follow the steps below:

1. Navigate to your WordPress Dashboard.
2. Click on ‘Appearance’.
3. Select ‘Themes’.
4. Choose ‘Xstore Child Theme’.
5. Open the ‘Function.php’ file.
6. Copy and paste the provided code into the ‘Function.php’ file.
7. Update the file to save the changes.

add_filter('default_checkout_billing_state', 'remove_default_billing_state');
add_filter('default_checkout_shipping_state', 'remove_default_shipping_state');
function remove_default_billing_state() {
    return '';
}
function remove_default_shipping_state() {
    return '';
}

Kindly add the new product to your cart once again. Please ensure to clear your browser cache before revisiting your site.

Please refer to the attached images for your reference.
https://imgur.com/J1fqz8X

https://imgur.com/xcEbIBE

Note: Please note that you should take a complete backup of your site before proceeding.

We trust that this solution will effectively address your concern.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @HmirceaD,

We hope this message finds you well. We are writing to provide you with instructions on how to display the Reviews tab separately from the default Single Product page Tabs section.

Please follow the steps below:

1. Navigate to Xstore.
2. Proceed to Theme Options.
3. Select WooCommerce.
4. Choose a Single Product Builder.
5. Click on Tabs.
6. Disable the “Review” from the Elements list.
7. Enable the “Detached Reviews” option.

Screenshot for clarification: https://prnt.sc/mfvI75Jb4YdB

After completing these steps, please clear your cache and revisit the site to see the changes.

Please note that the “Detached Reviews” option allows you to remove the reviews from the tabs area and place them directly beneath the tabs.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @ecommercedev,

We hope this message finds you well. We have conducted a thorough examination of your website on our mobile device and we are pleased to inform you that the slider functions are operating optimally. Specifically, the video slide feature swipes smoothly without any issues.

For your convenience, we have recorded a comprehensive video demonstrating the functionality of the slider. We kindly request you to view the video in its entirety at the provided link: https://www.veed.io/view/70e22d87-4fd6-49f7-88de-5aa1c571e34d?sharingWidget=true&panel=share

In case you are still encountering issues, we recommend clearing your mobile browser’s cache and trying again. Alternatively, you could also try accessing the website from a different mobile device.

We appreciate your patience and cooperation in this matter.

Best Regards,
8Theme’s Team

Hello, @ecommercedev,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To address your concern, kindly follow these steps:

1. Go to XStore.
2. Select Theme Options.
3. Proceed to Header builder.
4. Choose Main menu > Mobile.
5. Click on Background Color.
6. Paste the following color code: rgba(145,145,145,0).
7. Finally, click on Publish.

For Mobile: rgba(145,145,145,0)

For Desktop: rgba(255,255,255,0)

Please refer to the attached image for your reference.
https://imgur.com/qiEP3Vk

We trust this will resolve your issue.

Best Regards,
8Theme’s Team

Hello, @ecommercedev,

Thank you for contacting us and for using XStore.

We apologize for any inconvenience you may have experienced. We would like to clarify that if you are utilizing the Advanced Cart Layout and have enabled the ‘Email Field Prioritized’ option, the email field will be moved to the first position in the billing details form. This will make it the highest priority field to be filled in, compared to the other fields.

The functionality to display the email field following the First Name field in the billing details form is a default feature of the options provided.

If you wish to disable the prioritization of the Email Field, you can easily do so by navigating to XStore > Theme Options > Woocommerce > Cart/Checkout Layout > Advanced Layout in your settings. Once there, simply switch it to ‘OFF’ and ensure you publish the changes.

Best Regards,
Team 8Theme.

Hello, @mariangio,

Thank you for using our theme and for contacting us.

1) To display one product per row on mobile devices, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

@media only screen and (max-width: 500px){
.products-grid .product {
width: 100% !important;
}
}

2) To display two products per row on the mobile version, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

@media only screen and (max-width: 500px){
.products-grid .product{
width: 50% !important;
}
}

We appreciate your business and thank you for your patience.

Best Regards,
8Theme’s Team.

Hello, @GTP,

Thank you for purchasing multiple licenses of our theme. We understand that you wish to incorporate sections from other themes created with the Elementor page builder into your site using the Xstore theme.

Unfortunately, this is not feasible due to the different coding standards employed by other themes. These sections may have been built using custom elements from other themes, which are incompatible with our theme.

However, you can explore these sections and attempt to recreate them on your site using the elements provided by our theme. You can familiarize yourself with the styles of our elements by visiting our demo site at https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.101593025.1568415362.1695445932-1091590229.1685593196.

Alternatively, you can submit a feature request for these elements/sections/styles on our Taskboard at https://www.8theme.com/taskboard/. If your request receives substantial support from other customers, our development team will consider incorporating it into a future update.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @GTP,

Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a cool maintenance page that will be shown to your site visitors. Only registered users with enough rights can see the front end. Switch it off if you want to launch the site back.

You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.

So you can simply import the Maintainance Mode/Coming Soon page by importing that demo on your site, It simply imports the page nothing else.

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @GTP,

We confirm that the style should indeed match exactly as demonstrated in the demo. We kindly request you to import it onto your site and review the outcome.

Should you have any further queries or concerns, please do not hesitate to contact us at your convenience. We are always ready to assist you.

We wish you a pleasant weekend.

Best Regards,
8Theme’s Team

Hello, @Mirek,

We are pleased to hear that the static blocks are functioning well with your Custom Tabs plugin.

However, we understand your concern regarding the multiple blocks affecting the SEO of your site. Unfortunately, we must inform you that creating multiple blocks is the only feasible method if you wish to display different content for different tabs for specific products. Currently, there is no alternative solution.

For your SEO concerns, we recommend using a plugin such as Yoast SEO, which may assist in resolving any SEO-related issues.

We appreciate your understanding in this matter.

Best Regards,
8Theme’s Team

Hello, @stephan,

Thank you so much for purchasing our theme and contacting our support center.

Could you kindly provide us with a screenshot of the issue you are encountering? This will give us a better understanding of the specific dropdown menu where you wish to set the text transform.

Additionally, please share with us the URL of the page in question. This information will enable us to provide you with an accurate and effective solution to your problem.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
8Theme’s Team

Hello, @AndyK,

Thank you so much for purchasing our theme and contacting our support center.

1) If you are interested in displaying all products on the shop/categories pages, kindly follow these steps: Navigate to XStore > Theme Options > Woocommerce > Shop > Shop Page Layout > Products Per Page. This option allows you to control the number of products displayed per page before the pagination appears.

Please note, if you wish to display all products simultaneously, input a value of -1 and then click on ‘Publish’.

Refer to the attached image for further clarification.
https://imgur.com/Cxb3aPZ

Best Regards,
Team 8Theme