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Can not adjust Text transform on dropdown meny

This topic has 6 replies, 2 voices, and was last updated 7 months ago ago by Tony Rodriguez

stephan

Participant

September 23, 2023 at 11:53

Hi,
Can you help with text transform for dropdown meny.
I have change to lowcase, uppercase, however the dropdown meny text is not changed at all.
I have cleaned database and cache for all but the problem is still remaining.
Enclosed picture here.
Regards,
Stephan nguyen

#368314 Copied Theme version: .9.1.14 WooCommerce version: 6.3.1

5 Answers

Tony Rodriguez

Support staff

September 23, 2023 at 12:12

Hello, @stephan,

Thank you so much for purchasing our theme and contacting our support center.

Could you kindly provide us with a screenshot of the issue you are encountering? This will give us a better understanding of the specific dropdown menu where you wish to set the text transform.

Additionally, please share with us the URL of the page in question. This information will enable us to provide you with an accurate and effective solution to your problem.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
8Theme’s Team

#368316 Copied

stephan

Participant

September 23, 2023 at 12:14

https://ibb.co/r5BvFN3

#368317 Copied

Tony Rodriguez

Support staff

September 23, 2023 at 13:08

Hello, @stephan,

We appreciate your effort in providing the screenshot.

1) We kindly request you to temporarily disable the cache plugin on your site and check again. We are hopeful that this action will resolve the issue you are facing.

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#368322 Copied

stephan

Participant

September 30, 2023 at 09:44

Hi,
I have tried as you said but it will not solve.

Please contact administrator
for this information.

#368942 Copied

Tony Rodriguez

Support staff

September 30, 2023 at 11:42

Hello, @stephan,

We appreciate your cooperation in providing us with the wp-admin login details.

Upon thorough examination of your website, we have identified that the problem you were experiencing was due to the child theme. To rectify this, we have activated the Xstore Parent theme on your site. We have verified that the Dropdown Text Transform option is now functioning correctly in lowercase on your site.

Please refer to the attached image for your reference.
https://imgur.com/bv8DhMw

https://imgur.com/2V1Zqyl

https://imgur.com/grrPbcp

https://imgur.com/cTu6LQu

We kindly request that you consult with your developer to review the additional customization of your child theme.

We believe that this action may assist in resolving the issue you are currently experiencing.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#368951 Copied
Tagged: dropdown menu adjustment, text transform issue, troubleshooting woocommerce, wordpress dropdown menu fix, wordpress woocommerce themes
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