Hello, @MAHDAR,

3- The Instagram icon has a problem in customizing the email

We are writing to inform you that we have acknowledged the bug you reported. We are pleased to confirm that the black and white Instagram icon will be incorporated in the forthcoming update of our theme.

In the meantime, we kindly request you to utilize a different color for the icons.

We appreciate your understanding and patience in this matter.

Best Regards,
8Theme’s Team

Hello, @salmi,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, @oceaneokio,

Thank you for providing the screenshot. We understand that one feature is functioning for you, but others are not. We kindly request you to confirm whether you have read and adhered to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/docs/sales-booster/.

If you have not yet done so, we encourage you to read and follow the instructions provided. If you have already followed the instructions and are still experiencing issues, please share your site’s WP Admin URL and credentials with us in the private content area of this topic. This will allow us to investigate the issue further and provide you with the necessary assistance.

Best Regards,
8Theme’s Team

Hello, @oceaneokio,

We apologize for any confusion that may have arisen due to the lack of clarity in our initial communication. We appreciate your patience and your detailed explanation which has helped us understand your concern better.

The section you referred to on the home page was created using the sidebar Element. Upon importing the demo, the Element was present on the home page, however, a specific sidebar had not been selected to display with this Element.

Our team has made modifications to your Home page using the Elementor page builder and discovered the sidebar Element in place. We have now selected the ‘Shop Sidebar’ within this Element and it appears to be functioning correctly. Please refer to the screenshot provided in the link below for your reference:

https://imgur.com/VJUoRii

Essentially, this section retrieves content from the sidebar selected in the option. The content to be displayed can be set under the respective sidebar from Appearance >> Widgets.

We hope this clarifies the process for you.

Best Regards,
8Theme’s Team

Hello, @CodedP,

We apologize for any confusion in our previous communication. We would like to request the URL and login credentials for the Cpanel of your staging site. This will allow us to attempt a change in the PHP version and further investigate the issue you are experiencing on your site.

Please provide us with the necessary Cpanel login details in the private content area of the topic.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best Regards,
8Theme’s Team

Hello, @Imad Uddin,

Thank you so much for purchasing our theme and contacting our support center.

Only in case you edited files of the parent theme directly, you will lose these changes. In any case, create a full backup before the update.

Installing a new theme or latest version of the XStore should not inherently cause you to lose your existing WooCommerce products and settings, but there are some best practices you should follow to ensure a smooth transition without data loss:

1) Backup Your Website: Before making any major changes, it’s essential to back up your website. You can do this through your hosting provider’s control panel or by using a WordPress backup plugin like UpdraftPlus. This backup will be crucial if anything goes wrong during the theme installation.

2) Test on a Staging Site: If possible, set up a staging site, which is a copy of your website, to test the new theme without affecting your live site. This way, you can work out any issues before applying changes to your live site.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ – you can create a test site with one of the mentioned domain patterns.

3) Download the latest theme version from – https://www.8theme.com/downloads Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

4) Review Your Website: After activating the XStore theme, thoroughly review your website to ensure that everything looks and functions as expected.

5) We kindly request you to read and adhere to the steps outlined in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Remember that while installing a new theme, you should not lose your products or WooCommerce settings.

If you encounter any issues or need further assistance. please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @Stratos Lightform,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. We regret to inform you that the WP-Admin login details you provided are invalid. To assist you more effectively, we kindly request that you provide the correct WP-Admin access details in private content area. This will enable us to examine your settings more closely and provide the necessary assistance.

Furthermore, we would like to guide you through some navigation steps. Please proceed to XStore, then select Theme Options, followed by Header Builder. Once there, please choose Mobile Menu and select/change the type that best suits your needs. Don’t forget to publish your changes once you’re done.

For your convenience, we have attached an image for reference.
https://imgur.com/J0gUQJL

We appreciate your understanding and cooperation in this matter. Should you have any questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @MAHDAR,

1- How to change the color of the heart of adding to favorites?

In order to solve your issue, please copy and paste the below given CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

.xstore-wishlist[data-action=remove] .et-icon {
    color: red !important;
}

 .xstore-wishlist-animated-heart{
fill: red !important;
}

Note: You can change the value of the color from the given code as per your requirements.

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Imran Sumra,

It seems like you’re experiencing issues with importing demo content, installing plugins, and slow performance on a wordpress website. These issues can have various causes, so we will provide some general troubleshooting steps that you can follow to resolve them:

1) Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/m59CwYC

2) Update Software:

Make sure your website’s core software (WordPress) , theme, and plugins are all up-to-date. Outdated software can lead to compatibility issues.

3) Server Resources:

If your website is slow, it could be due to limited server resources. Consider upgrading your hosting plan to one with more resources (CPU, RAM, and bandwidth) if necessary.

4) Disable Unused Plugins and Themes:

Deactivate and delete any plugins or themes that you’re not using. Having too many active plugins can slow down your website and cause conflicts.

5) PHP Memory Limit:

Increase your PHP memory limit if it’s too low. Some plugins require more memory to function properly. You can often do this by contacting your hosting provider.

6) Import Demo Content:

We kindly request you to read and adhere to the steps outlined in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

7) Server Response Time:

Use a website performance testing tool like GTmetrix to analyze your site’s performance. This tool can highlight areas for improvement.

8) Caching:

Implement caching to speed up your website’s load times.

9) Optimize Images and Content:

Compress and optimize images and other media files to reduce page load times.

10) Backup:

Before making significant changes, always back up your website. This ensures that you can restore it if something goes wrong during troubleshooting.

11) We invite you to peruse our theme documentation which provides detailed information on how to enhance the speed of your website.

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Remember to take one step at a time and thoroughly test your website after each change to identify the source of the problem. It’s important to diagnose and address each issue separately to ensure a stable and optimized website.

Best Regards,
Team 8Theme.

Hello, @CodedP,

We have recently conducted a review of the issue you reported on your staging site. Our findings indicate that the PHP version currently in use on your staging site is 7.4, and the site appears to be functioning correctly. Please refer to the attached screenshots for further details.

https://postimg.cc/svvzCL2B
https://postimg.cc/bGjfbN9b

We kindly request that you upgrade the PHP version on your staging site to 8.1 and reassess the situation. If the issue persists, we recommend disabling all third-party plugins on your staging site sequentially to identify any potential incompatibilities with PHP version 8.1.

Should the issue continue to persist after these steps, we would appreciate it if you could provide us with the login details and path in CPanel for your staging site. Please share this information in the private content area of this topic. This will enable us to further investigate the issue on your site and provide the necessary assistance.

We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, @CodedP,

Thank you for your response.

Have you managed to resolve the issue? If you require additional assistance, kindly provide us with more details. We are here to assist you.

Best Regards,
8Theme’s Team.

Hello, @ecommercedev,

We hope this message finds you well. We recommend you to try the solution provided in the following link: https://www.8theme.com/topic/hello-i-hope-you-are-good-i-want-to-disable-slider-in-mobile/#post-364254

We trust that this will effectively resolve the issue you are facing.

Best Regards,
8Theme’s Team

Hello, @Arbadev,

We hope this message finds you well. In order to address the issue you are currently facing, we kindly request you to follow the steps outlined below:

1. Copy the CSS code provided below.
2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS on your platform.
3. Paste the copied CSS code in the designated area.
4. Click on ‘Publish’ to save the changes.

@media only screen and (max-width: 768px){
.single-product .single-product-builder .et_product-block form.cart {
flex-direction: row !important;
}
}

 @media only screen and (max-width: 768px){
.single-product .single-product-builder .et_element.et_connect-block.flex.flex-row.connect-block-element-k3a3H.align-items-center.justify-content-start {
    margin: 0 0 !important;
    padding-left: 0px !important;
}
}
 @media only screen and (max-width: 768px){
.single-product-builder .et_product-block form.cart .quantity-wrapper:before {
    display: none !important;

}
}

We trust that this will effectively resolve the issue at hand.

Best Regards,
8Theme’s Team.

Hello, @Tunahan,

Thank you for contacting us and for using XStore.

We have recently conducted a performance test on your website using GTMetrix. The results, which can be found at the following link: https://gtmetrix.com/reports/ciftliksepetim.com/qF502QCO/ , indicate that the performance of your site is not satisfactory.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/THQzhQm , Implementing these suggestions through the WP Rocket plugin should enhance your website’s speed.

To further improve your page speed, we suggest employing a Content Delivery Network (CDN) service.

We also encourage you to review our theme documentation for additional guidance on enhancing your website’s speed. This information can be accessed via the following links:

– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

— https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We trust that you will find this information beneficial.

Best Regards,
8Theme’s Team.

Hello, @Lani,

Also, how can I transfer my blog posts from my main website to this demo website?

2) Transferring blog posts from your main WordPress website to a staging website is a common task, especially when you want to make changes or updates to your site without affecting the live version. Here’s a step-by-step guide on how to do it:

Step 1: Create a Staging Website:
Before you can transfer your blog posts, you need to set up a staging website.

Step 2: Log in to Your Main Website
Log in to the admin dashboard of your main WordPress website.

Step 3: Export Blog Posts

1) From the WordPress admin dashboard, navigate to “Tools” > “Export.”

2) Choose “Posts” as the content type you want to export. You can select other content types if needed.

3) Click the “Download Export File” button. This will generate an XML file containing your blog posts. Save it to your computer.

Step 4: Import Blog Posts to Staging Website

Now that you have exported your blog posts, you can import them into your staging website:

1) Log in to the admin dashboard of your staging website.

2) Navigate to “Tools” > “Import.”

3) If you haven’t installed the WordPress Importer plugin, you will be prompted to do so. Install and activate it.

4) Click on “Run Importer” under the WordPress Importer.

5) Upload the XML file you downloaded in Step 3. Click the “Upload file and import” button.

6) Assign the author for imported posts (if necessary) and select whether you want to import attachments (media files) or not.

7) Click the “Submit” button.

WordPress will now import your blog posts from the XML file to your staging website.

Step 5: Verify and Test

After the import is complete, you should visit your staging website to ensure that the blog posts have been transferred successfully.

Remember to back up your live site before making any significant changes or migrations to ensure you can revert if anything goes wrong.

Best Regards,
Team 8Theme