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Checkout email field position is incorrect

This topic has 4 replies, 2 voices, and was last updated 6 months, 4 weeks ago ago by Tony Rodriguez

Kose

Participant

September 30, 2023 at 12:27

Hello, I noticed that the fields orders in my checkout are incorrect. Please also check them yourself. I have disabled almost all plugins except for Elementors and WooCommerce Payment and WooCommerce PayPal, but the issue persists.

Please, contact administrator
for this information.

#368956 Copied Theme version: 9.1.14

3 Answers

Tony Rodriguez

Support staff

September 30, 2023 at 13:02

Hello, @Kose,

We hope this message finds you well. In response to the issue you are experiencing, we recommend the following solution:

Please navigate to the ‘Email Field Prioritized’ option under the path XStore > Theme Option > Woocommerce (Shop) > Cart/Checkout Layout. Once there, kindly deactivate this option and then proceed to publish the changes.

For your convenience, we have provided a visual guide to assist you in this process. You can access this guide via the following link: https://imgur.com/cxjmXIT

We trust that this solution will effectively resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#368961 Copied

Kose

Participant

September 30, 2023 at 15:13

Hi Tony, I would like the email field to be positioned at the top. Currently, if I uncheck it, the email field is moved to the bottom. I prefer to have the email field displayed first.

Additionally, the current layout appears broken. The name field takes up 50% of the space, the email field takes up 100%, and the last name field takes up another 50%. This arrangement looks strange.

I hope you can provide a solution for this issue.

Thank you in advance.

#368970 Copied

Tony Rodriguez

Support staff

October 2, 2023 at 05:43

Hello, @Kose,

Thank you for your response.

We kindly request you to review the following topic: https://www.8theme.com/topic/email-field-prioritiezed-option-does-not-render-correctly-on-checkout-page/#post-368625

We trust that this will assist in resolving your issue.

Best Regards,
8Theme’s Team.

#369010 Copied
Tagged: checkout issue, ecommerce solutions, email field position, fix incorrect position, woocommerce themes, wordpress
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