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Footer does not stay as it should (online)

This topic has 4 replies, 2 voices, and was last updated 7 months ago ago by Tony Rodriguez

infomrprod

Participant

September 29, 2023 at 10:08

Hi
When I set the footer, everything is beautiful. However, the first column on the online page is ugly. What am I doing wrong?

#368876 Copied Theme version: CHILD THEME V.1.0

3 Answers

Tony Rodriguez

Support staff

September 29, 2023 at 11:19

Hello, @infomrprod,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you provide a screenshot of the issue you are encountering, along with the URL of the page where the problem is occurring. This will enable us to investigate and assist you more effectively.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Additionally, we would appreciate it if you could create temporary WP-Admin access for us to review your settings.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#368879 Copied

infomrprod

Participant

September 29, 2023 at 11:28

https://ibb.co/7QKXfw2
https://ibb.co/g7Nqndb

Please contact administrator
for this information.

#368880 Copied

Tony Rodriguez

Support staff

September 29, 2023 at 11:48

Hello, @infomrprod,

We appreciate your prompt response in providing the necessary screenshot and login details.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache, as the problem was likely due to a cache issue.

For your information, we have deactivated the ‘Remove Query Strings From Static Resources’ option located under XStore > Theme Options > Speed Optimization. This action has effectively resolved the issue you were experiencing.

For your reference, we have attached images in the private content area.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#368883 Copied
Tagged: footer issues, online troubleshooting, theme problems, web design solutions, woocommerce, wordpress
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