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Mobile menu does not appear on certain pages and does not work as intented

This topic has 4 replies, 2 voices, and was last updated 6 months, 4 weeks ago ago by Tony Rodriguez

Stratos Lightform

Participant

September 30, 2023 at 08:15

Hello

We have the following problem with the mobile menu

– The mobile menu does not appear on pages like https://presettools.com or https://presettools.com/el/ . We need to make it appear

– The mobile menu appears in some pages like https://presettools.com/el/about/

– The mobile menu when is clicked it loading really slow, showing some empty boxes and an animated background. We need to disable the loading animation and make it load instantly once clicked

– When the mobile menu is closed the logo does not appear next to the “menu” option. It just show the MENU word with the hamburger menu. IS there a way to fix this?

Here is a video with details
https://www.loom.com/share/1dd42c9a909f4cfea5641b0a47e68937

Kind Regards
Stratos A.

Please, contact administrator
for this information.

#368936 Copied Theme version: 9.1.14

3 Answers

Tony Rodriguez

Support staff

September 30, 2023 at 09:00

Hello, @Stratos Lightform,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. We regret to inform you that the WP-Admin login details you provided are invalid. To assist you more effectively, we kindly request that you provide the correct WP-Admin access details in private content area. This will enable us to examine your settings more closely and provide the necessary assistance.

Furthermore, we would like to guide you through some navigation steps. Please proceed to XStore, then select Theme Options, followed by Header Builder. Once there, please choose Mobile Menu and select/change the type that best suits your needs. Don’t forget to publish your changes once you’re done.

For your convenience, we have attached an image for reference.
https://imgur.com/J0gUQJL

We appreciate your understanding and cooperation in this matter. Should you have any questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#368939 Copied

Stratos Lightform

Participant

September 30, 2023 at 15:06

Hello. Please use the new password provided in the private area

Please contact administrator
for this information.

#368968 Copied

Tony Rodriguez

Support staff

October 2, 2023 at 06:22

Hello, @Stratos Lightform,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

#369017 Copied
Tagged: menu functionality error, menu not appearing, mobile menu issues, woocommerce menu fix, woocommerce wordpress themes, wordpress mobile troubleshooting, wordpress theme support
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Mobile menu does not appear on certain pages and does not work as intented

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