Tony Rodriguez

Hello, @Natali,

Upon reviewing your website, we have confirmed that the Single Product Builder feature within the Theme Options has been successfully deactivated.

It appears that you have opted to utilize a Custom Single Product Layout, which has been crafted using the Elementor page builder for your website.

Furthermore, we have observed that the Breadcrumbs on the Shop page are not exhibiting any duplication. Additionally, the product title on the Single Product page is displayed correctly. For your convenience, we have provided screenshots below that illustrate these points:

– https://ibb.co/qpTnbpz
– https://ibb.co/9p249W0
– https://ibb.co/744v5kG
– https://ibb.co/bWtgk35

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Alex,

I hope this message finds you well.

We have noticed that you are able to observe the modifications within the Customizer, but these changes do not appear to be reflected on the live page. This discrepancy is often indicative of a caching issue. Given that the Customizer is functioning correctly, the updates should indeed be visible on the front end of the site, as demonstrated here: https://ibb.co/3Rh18mK.

To resolve this matter, we recommend that you clear the caches on your server, website, and web browser. After doing so, please revisit the site to check if the changes are now visible. Alternatively, you may wish to access the site from a different computer using a browser that has not previously visited the site, ensuring a clean cache state.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @gewoonbovenaan,

We regret to inform you that the functionality you are seeking is not available in the current version of the theme and would necessitate additional customization. Please note that our item support does not cover modifications or enhancements beyond the scope of the original features, style, and functionality as outlined on the item’s description page.

Should you wish to pursue paid customization services, we kindly ask that you submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel

Alternatively, you may choose to place a request on our Taskboard at https://www.8theme.com/taskboard/, where our development team will evaluate your proposal and other customers may express their support through voting.

We appreciate your understanding in this matter and extend our best wishes to you.

Warm regards,
The 8Theme Team

Hello, @TTC,

We hope this message finds you well. In order to facilitate a more efficient resolution to your inquiry, we would appreciate it if you could provide us with the following information within the private content section of this topic:

– WP Admin URL
– WP Admin Username
– WP Admin Password

Furthermore, to ensure we fully comprehend the issue you are encountering, we kindly request that you record a video demonstrating the problem. Once you have captured the video, please upload it to a secure file-sharing platform such as https://wetransfer.com/ and share the download link with us.

Before making any changes, we strongly advise you to create a complete backup of your website.

Thank you for your cooperation and understanding.

Yours sincerely,
The 8Themes Team

Hello, @Configoods,

We advise that you temporarily disable all third-party plugins, excluding those that are included with XStore (a list of which can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating these plugins, clear your browser’s cache and re-evaluate the situation. The cause of the issue may be one of the non-included plugins.

Should the problem persist, please maintain the deactivation of all third-party plugins on your website and provide us with authorization to conduct a thorough debugging process. This may involve deactivating plugins and reversing any customizations made on your site, enabling us to provide you with the necessary assistance.

Please ensure that you create a full backup of your website before making any changes.

Furthermore, for us to assist you more effectively, we request that you provide your site’s WP Admin credentials in the private content section of this correspondence:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We appreciate your cooperation and look forward to resolving your issue promptly.

Warm regards,
The 8Theme Team

Hello, @HUSSTLE,

We are grateful for your recent purchase of our theme and for contacting our support team for assistance.

To address your customization queries:

a) For adding padding to the top of the category image, please adhere to the following instructions:

1. Navigate to “XStore” then “Theme Options” followed by “Theme Custom CSS” and finally “Global CSS”.
2. Insert the CSS code provided below into the specified field.

Please note that the padding value can be adjusted to suit your preferences:

.category-grid.text-color-dark.valign-bottom.style-classic.content-under.product-category.product {
    padding-top: 19px;
}

For a visual reference, kindly visit the link below:
[https://ibb.co/kSsKYzc](https://ibb.co/kSsKYzc)

b) To remove the product count while retaining the product category, please execute the following steps:

.category-grid .categories-mask a mark.count {
    display: none;
}

For a visual reference, please visit the link below:
[https://ibb.co/Wk9vWCV](https://ibb.co/Wk9vWCV)

Should you require further assistance or have any additional inquiries, please feel free to contact us.

Yours sincerely,
The 8Themes Team

Hello, @sethr,

Thank you for contacting us and for using XStore.

1/ We have carefully reviewed your request and upon examination, it appears that the issue you are experiencing is related to a cache problem on your end.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling it.

2/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Hamiltonssm,

I hope this message finds you well.

I would like to inform you that the functionality to display the stock label within the ‘Theme Options’ is operational on the Shop/Category archive pages. However, should you wish to exhibit product stock status on alternative pages, it is necessary to adjust the settings of the specific element utilized for product display.

For instance, in your scenario where the ‘Products Grid’ element is employed, our most recent update has introduced a feature within this element to showcase the stock status. Please refer to the following screenshot for guidance: https://ibb.co/9NW5vnp

We kindly urge you to proceed with updating both the theme and the core plugin to the latest versions available. Subsequent to the update, you may configure the element settings to align with your preferences.

For your convenience, please review the updated status here: https://prnt.sc/UBv0KHp6Wy1L

Additionally, you may find the detailed changelog at the following link: https://xstore.8theme.com/update-history/

For instructions on how to update the theme, please visit: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @coffeedog,

We are reaching out to inquire if the issue you’ve encountered continues to occur only with our theme. For diagnostic purposes, could you kindly switch to the Storefront (default WooCommerce theme and default WordPress Theme) temporarily and inform us of the outcome?

Your cooperation in this matter is greatly appreciated, as it will help us provide you with the most effective support.

If the problem persists independently of the activated theme, we would recommend you contact the plugin support and WooCommerce support.

Kind Regards,
8theme team.

Hello, @M Arsal,

I hope this message finds you well.

We would like to extend our apologies for any inconvenience you may have experienced during the recent changes to your website’s theme configuration. Following your confirmation that a complete backup of your site had been secured, as evidenced by the screenshot provided (https://ibb.co/dWr92LZ), we proceeded to transition from the Child Theme to the Parent Theme.

Subsequently, upon receiving further confirmation from you, we reverted the theme on your site back to the Child Theme. We are pleased to report that this change was successful, and the site is currently functioning correctly without any distortion.

In response to your recent communication, we conducted another review of your site and observed that the layout had been altered to a boxed format. To address this, we have reset the layout to WideLayout, and it is now displaying correctly in full width. Please refer to the attached screenshots for your reference: https://ibb.co/vHF4yqS & https://ibb.co/ZLW8RYf

Regarding the issue with the Child Theme, our testing indicates that the problem may originate from the Child Theme itself. We kindly suggest two courses of action:

1. If you are not utilizing any customizations within the Child Theme, we recommend deleting it and installing a fresh, new Child Theme.

2. If you have implemented Customization Code within the Child Theme, we advise you to seek assistance from your developer to examine and rectify the Child Theme Customization on your site. Please note that code customization support falls outside the scope of our theme support policy.

We appreciate your understanding and cooperation in this matter.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Configoods,

I hope this message finds you well.

We appreciate your inquiry regarding the application of quantity discounts to product variations, We have conducted the test on our test site.

As illustrated in the provided screenshot (https://ibb.co/6Nn6S8J), we have set up both internal and quantity discounts. Should you select any variation and proceed to add it to your cart, the discount will be applied to the chosen variation. For your reference, please review the following screenshots that demonstrate this functionality: https://ibb.co/jWjVccp, https://ibb.co/S07njJx, and https://ibb.co/GsXHQBr.

It is important to note that the discount will be applied across all variations, as our current system does not offer the option to apply discounts to a specific variation exclusively.

Should you require any further assistance or clarification, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Yasir Alam 8Theme,

Thank you for contacting us.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Kind Regards,
8theme team.

Hello, @Natali,

We have completed a detailed examination of your query and must convey our regret that the current version of the XStore theme lacks the feature you have requested. We recognize that this news may be disheartening, and we extend our sincerest apologies for any inconvenience this limitation may have imposed and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

Thank you for your understanding, and please do not hesitate to reach out to us for further assistance.

Warm regards,
The 8Theme Team

Hello, @M Arsal,

We hope this message finds you well.

We are writing to express our gratitude for granting us access to your website’s wp-admin. Upon thorough examination, we have determined that the problem you were experiencing originated from your child theme.

As a temporary measure to address this issue, we have activated the XStore parent theme on your website, which has successfully resolved the problem. For your reference, we have attached an image that illustrates the resolution. https://ibb.co/B3mKRxt

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Thank you for your cooperation and understanding.

Warm regards,
The 8Theme Team

Hello, @M Arsal,

We would like to guide you through the process of altering the background color of the dropdown menu on your website. Please follow the steps outlined below:

1. Navigate to the ‘XStore’ section on your dashboard.
2. Proceed to ‘Theme Options’.
3. Access the ‘Header Builder’.
4. Click on ‘Dropdown Menu’.
5. Select the desired background color.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have attached an image to this email to serve as a visual reference. https://ibb.co/HtYKtQG

Should you encounter any difficulties or if the issue remains unresolved, we kindly ask that you create temporary administrative login credentials for your WordPress site. Please submit these credentials securely through the private content area provided. This will allow us to examine your settings in detail and offer a more precise solution.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
The 8Theme Team