Updating this theme continues to be a nightmare

This topic has 6 replies, 3 voices, and was last updated 3 months ago ago by Rose Tyler

  • Avatar: Jeeni Criscenzo
    Jeeni Criscenzo
    Participant
    November 29, 2023 at 19:45

    This is the second update where have had to jump through hoops to simply update my theme. When I requested help a few weeks ago you sent directions to do the same unregister/re-register that I had to do the last time. I didn’t have time to do this again until today. I did the unregister and reregister and I am STILL getting the same error: An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
    I can’t keep going through this every time there is an update. I don’t have the time. I can’t risk my website being down for the holiday shopping. PLEASE FIX THIS permanently!

    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 30, 2023 at 06:22

    Hello, @Jeeni Criscenzo,

    Thank you for contacting us and for using XStore.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Jeeni Criscenzo
    Jeeni Criscenzo
    Participant
    November 30, 2023 at 15:32

    I have created the adm user account and backed up my website. Please proceed. Thanks
    Jeeni

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2023 at 15:56

    Hello, @Jeeni Criscenzo,

    Dashboard > Updates > we clicked on “Check again.” and updated XStore without any problem.

    Kind Regards,
    8theme team

    Avatar: Jeeni Criscenzo
    Jeeni Criscenzo
    Participant
    November 30, 2023 at 16:02

    Of course you did! Are you related to my dentist? Well thanks for whatever magical thing you did that I did not…Jeeni

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2023 at 16:04

    Hello, @Jeeni Criscenzo,

    It seems was a cache issue.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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