Tony Rodriguez

Hello, @khurram virk,

Thank you for contacting our support team.

Should you require assistance on how to display the header on a static block page, kindly follow the instructions below:

1. Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
2. Copy and paste the following CSS code into the specified area:

.single-staticblocks .et-footers-wrapper, .single-staticblocks .page-heading, .single-staticblocks .prefooter, .single-staticblocks .site-header, body.search article.type-staticblocks {
    display: block !important;
}

Should you have any further inquiries or require additional support, please feel free to reach out to us.

Yours sincerely,
The 8Themes Team

Hello, @Ilya,

We are pleased to hear that the solution has been effective for you too.

Regarding the icon issue you mentioned, it appears to be related to the absence of an active SSL certificate on your website. For your reference, please see the attached screenshot: https://ibb.co/VwcmWcs. We respectfully recommend that you contact your hosting provider to request the installation and activation of an SSL certificate on your site. Once this has been completed, please revisit the issue to see if it has been resolved.

Best regards,
The 8Theme Team

Hello, @Taras,

Thank you for your recent purchase of our theme and for reaching out to us with your inquiry.

Regarding your request for hosting recommendations, we advise opting for a dedicated hosting package to ensure optimal site speed. To achieve the best performance, your site should be configured with the parameters indicated in the following screenshot: [https://ibb.co/BZwX1Dr](https://ibb.co/BZwX1Dr).

To further enhance the speed of your website, we suggest testing your site’s performance using GTmetrix. By following the recommendations provided by GTmetrix, you can make informed adjustments to improve site speed. For detailed guidance, please refer to our theme documentation on this subject at the following links:

– [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)
– [How to Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mac,

We wish to inform you that we have addressed your query in a previous thread. Kindly refer to our response at the following link: https://www.8theme.com/topic/how-to-edit-the-account-options-above-the-footer%ef%bc%9f-3/#post-375538 for further information and continue any further communication on this matter within that thread.

Best regards,
The 8Theme Team

Hello, @Mac,

Thank you for your recent purchase of our theme and for reaching out to us for support.

We understand that you have queries regarding a specific section on your website. Please note that the section in question is not present on our demo site; it appears exclusively on your site. This section has been configured using the Prefooter widget on your platform. To modify this section, kindly navigate to your WordPress dashboard and follow this path: Appearance >> Widgets >> PreFooter Area. Once there, you will find the block that displays the items you mentioned. You can edit this block and update the content to meet your specific needs.

Should you encounter any difficulties or if you are unable to make the desired changes, we invite you to securely share your WordPress Admin URL and login credentials with us. Please submit this information in the private content area of this support topic, and we will gladly assist you further by examining the issue directly on your site.

We are committed to ensuring your satisfaction and look forward to resolving your concerns promptly.

Best Regards,
The 8Theme Team

Hello, @Ilya,

Thank you for reaching out to us.

We are pleased to inform you that we have completed our evaluation of your website. Upon review, we can confirm that it is functioning correctly and that the display is consistent with what is shown in the Customizer and on the live site. For your reference, we have included screenshots below which illustrate this:

– https://ibb.co/nBcrqGT
– https://ibb.co/5101dcC
– https://ibb.co/kmrd71B

It appears that the issue you are experiencing may be related to cached data on your end. We kindly suggest that you clear your browser’s cache and revisit the website to see if the issue has been resolved.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Alex,

We are pleased to inform you that Xstore is fully compatible with the Loco Translate plugin. This allows you to seamlessly translate your website into any language of your choice using the plugin. For detailed guidance on how to proceed with the translation, we kindly ask you to consult our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @PAC,

Private content

Warm regards,
The 8Theme Team

Hello, @smalameri ,

We hope this message finds you well.

We would like to gently remind you to initiate a new thread for each distinct issue you encounter on our forum. This practice helps maintain clarity and organization, preventing any confusion that may arise from discussing multiple issues within a single thread. We appreciate your cooperation and understanding in this matter.

Regarding your current concern, should you wish to import a specific slider, we invite you to visit our downloads page at https://www.8theme.com/downloads. There, you can download the “Revolution Slider from Xstore Demos” file archive. Once downloaded, please extract the files to locate the individual sliders.

To import a slider, navigate to the Revolution Slider section of your dashboard, select ‘Import’, and then upload the desired archive file. Following the import, you can add the slider element to your page, and it should function as expected.

We trust this information will be of assistance to you. Should you require further guidance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @beautyzone,

We would like to express our gratitude for your recent purchase of our theme and for contacting our support center for assistance.

1) Upon reviewing your website, we are pleased to confirm that the Mega Menu is operating as intended. We kindly ask that you clear your browser’s cache before re-evaluating the Mega Menu to ensure you are viewing the most current functionality.

For further guidance, a video tutorial is available at the following URL: https://streamable.com/i1r15h

2) Should you desire to include a checkbox for product categories/subcategories within the filter, please avoid using the XStore “Filter product by Category” widget. We recommend employing the default “Product categories widget” to achieve the desired feature.

A visual guide is accessible via this link: https://imgur.com/a/dGPJbQT

3) We appreciate you bringing to our attention the issue concerning the display of the Static Block in full width. Please consider the following steps to resolve this:

a) For full-width display on an Elementor page, navigate to Page settings > Page layout and select ‘Elementor Full-width’. A helpful image can be found here: https://ibb.co/n8ZQLZL

b) Modify the settings of the containers that house the Static Block as illustrated here: https://ibb.co/Zg1V6zm. This adjustment will enable you to control the container’s width.

4) Regarding the placement of the text editor for the product category description, please proceed as follows:

a) Access your WordPress dashboard.
b) Click on ‘Products’.
c) Go to ‘Categories’.
d) Select ‘Edit Product Category’.
e) Locate both the ‘Description’ and ‘Description after Content’ boxes.
f) Ensure the ‘Description after Content’ box is empty.
g) Input your content into the ‘Description’ box.

An illustrative guide is provided for your convenience: https://imgur.com/a/CFRfqmC

5) To disable the lazy load effect, please adhere to the instructions below:

a. Open the ‘Edit Page with Elementor’.
b. Navigate to the ‘Settings of Element’ for each element.
c. Click on ‘Advanced’.
d. Select ‘XStore ajaxify’.
e. Find the ‘Lazy loading’ option and set it to ‘Off’.
f. Update the settings to apply the changes.

An image illustrating these steps is available here: https://imgur.com/a/1eIG7zU

We trust that the above information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Francesco,

Thank you for reaching out to us.

We would like to inform you that our theme support policy does not cover assistance with custom code. However, we understand the importance of your query and have made an exception to assist you.

As you are utilizing the single product builder on your website, the default hook may not function as expected. To address this, our development team has crafted a custom code snippet for your use:

add_action('etheme_after_single_product_image', function() {
    printf('Congratulations, you\'ve just added a link!');
});

We kindly ask that you implement this code in place of your current one. Subsequently, you will be able to add HTML blocks to the single product template as desired.

For your reference, here is an example of how it should appear: https://postimg.cc/ygRTmxk8

Should you require any further assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @Mathew,

I hope this message finds you well.

We appreciate you contacting us with your concerns about the dropdown menu in the header of your website. We recognize that managing a lengthy list of menu items can be challenging, particularly when the webpage layout restricts the full display of the menu.

We are more than willing to help you enhance the user experience by creating a dropdown menu that is easier to navigate. Our Xstore Theme is designed with the capability to categorize your menu items into several columns, thereby offering a more organized view and facilitating a smoother navigation process for your users.

For the implementation of a multi-column dropdown menu, we recommend utilizing the Mega Menu feature available within the Xstore Theme. This functionality is specifically tailored to address the kind of issue you are facing.

For detailed instructions on how to set up your menu using the Mega Menu feature, please consult our theme documentation at the following links:

– Mega Menu Overview: https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

– Creating a Mega Menu: https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

We trust that these resources will guide you towards achieving the optimal configuration for your dropdown menu.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @mirko,

I hope this message finds you well.

I would like to inform you that translations should be primarily applied to the parent theme. Once completed, these translations will be automatically applied to the corresponding child theme. However, should you have introduced custom code within the child theme that utilizes localization functions, it will be necessary to translate the child theme separately.

Please ensure that the translation files for the parent theme are correctly placed within the designated directory: /wp-content/languages/themes/.

For plugins, such as the Core plugin, the correct directory for translation files is: /wp-content/languages/plugins/.

Additionally, to translate text on the front page, kindly use the specific page builder (e.g., Elementor) to edit the page. You can then modify the content by accessing the settings of the individual elements or widgets as needed.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Configoods,

We are pleased to have been able to resolve the matter for you. Should you require any additional information or support, please do not hesitate to contact us. Our team is at your service.

Please note that this matter is now considered concluded.

Wishing you a pleasant weekend.

Best Regards,
The 8Theme Team

Hello, @TTC,

We hope this message finds you well.

1) We appreciate your diligence in reporting the concern regarding the hover image functionality on the main homepage. Upon investigation, we have ascertained that the discrepancy arises from a size mismatch between the product image, which is set to “medium large,” and the hover image, which follows the “WooCommerce Thumbnail” dimensions.

To rectify this, we will align the product image size with that of the hover image, ensuring both adhere to the “WooCommerce Thumbnail” specifications. This modification is anticipated to harmonize the display of both images.

For your convenience, we have provided visual references to assist with this update. You may view the images at the following links:
– https://ibb.co/Dw6Byhy
– https://ibb.co/TbJPFsR

2) We are also pleased to announce the successful resolution of the header logo display issue on mobile devices. The corrective steps taken are as follows:

a) Access the Header Builder via: XStore > Theme Settings.
b) Within the mobile mode, select the logo option.
c) Modify the bottom margin in the logo settings’ computed box to fine-tune the spacing.

To aid in visualizing these adjustments, please refer to the image at the link below:
– https://ibb.co/BB8TYZ1

With these changes implemented, the logo should now be correctly positioned on mobile devices.

We trust these solutions will enhance your experience with our website. Should you require further assistance or have additional concerns, please do not hesitate to contact us.

Yours sincerely,
The 8Themes Team