Cannot edit or delete Connection Blocks - by Mogsta

This topic has 8 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Mogsta
    Mogsta
    Participant
    November 21, 2020 at 07:45

    I am having trouble editing the header area in my XStore theme using Elementor.
    I’m assuming it’s a bug when clicking the Delete or Settings button on a connection block results in nothing happening?
    I know from the tutorial vids another floating box should show up allowing me to add widgets vertically or horizontally, add separators etc.

    Here is a short screen capture video illustrating my issue: https://youtu.be/3CpSHS5-gnQ

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2020 at 09:55

    Hello,

    Thanks for using XStore.

    Please provide temporary wp-admin and FTP access. Our technicians will be able to take a closer look and help after the weekend.

    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Mogsta
    Mogsta
    Participant
    November 21, 2020 at 11:35

    Thank you for the help. I’ve followed your instructions. Info attached!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2020 at 12:50

    Hello,

    Try now, please.

    Regards

    Avatar: Mogsta
    Mogsta
    Participant
    November 25, 2020 at 00:50

    Hello Olga,

    Thank you, it seems to be working now. Is there something you can tell me about the fix, so that I can solve any problems in the future?

    Thank you!
    Brett

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 25, 2020 at 07:58

    Hello,

    Seems it was some glitch after header import. We had to reset header and build it from scratch again.

    Regards

    Avatar: yssas
    yssas
    Participant
    December 3, 2023 at 15:51

    Hello

    I am now not able to remove or edit my connection blocks, can someone look into this

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2023 at 09:55

    Hello, @yssas,

    We kindly request that you initiate a new topic to address your issue. For us to gain a clearer understanding of the matter, please include a detailed description along with any relevant screenshots. You may upload the screenshots to https://imgbb.com/ and provide us with the corresponding URL in your new support topic.

    Furthermore, if it is feasible, we would appreciate it if you could share your site’s WP Admin URL and credentials. Please ensure that this sensitive information is submitted in the private content section of the new topic to maintain security.

    We are here to assist you and look forward to resolving your issue promptly.

    Best regards,
    The 8Theme Team

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