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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Creatica,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #377337 Copied In reply to: Video instead of feature image does not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Anastasiia,

    We are writing to inform you that your recent request has not provided us with sufficient clarity to fully understand your needs. To ensure that we can assist you effectively, we kindly ask that you provide us with a detailed description of the issue you are facing, as well as your specific objectives.

    Additionally, it would be most helpful if you could include screenshots that illustrate the problem. Please ensure that any relevant areas are clearly marked within these images. This will enable us to review the situation and offer you the appropriate support.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation, and we look forward to your prompt response.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #377334 Copied In reply to: Hi! How can I fix the height of the sections?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kharim,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser cache and any plugin cache before revisiting your site.

    For your reference, the following adjustments have been made to rectify the situation:

    1. The ‘Mobile Optimization’ feature has been disabled, which can be found under the following navigation path: XStore > Theme Options > General/Layout.

    2. Both the ‘Static Blocks Cache’ and the ‘Remove Query Strings From Static Resources’ options have been turned off, located under: XStore > Theme Options > Speed Optimization.

    We believe these modifications have addressed the concern, and you should now experience optimal functionality on your site. https://ibb.co/FKHB9ww

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #377330 Copied In reply to: Footer not showing on on tablet, but shows on mobile and PC
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Anastasiia,

    Thank you for contacting us and for using XStore.

    Upon reviewing the URL you provided, we have observed that the breadcrumbs title has been translated into Russian. Should you wish to modify or translate this element into English, you may do so by locating the relevant string within the translation plugin and adjusting it according to your needs. For your convenience, we have included an image as a reference. https://ibb.co/0sdxPqQ

    We hope you find this information useful. Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #377325 Copied In reply to: How to change the front in the breadcrumbs?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @aeroengineer54,

    Thank you for your prompt response and for sharing your experience. We understand the challenge you are facing with the banner not displaying on the category page when navigating directly from the bottom header(Categories).

    Upon further investigation, it appears that the banner is configured to show within the Shop content, specifically when transitioning from the shop page to categories. However, to ensure consistent banner display when navigating directly to a category from the bottom header, We recommend creating a Custom Product Archive using the XStore Product Archive Builder.

    For a visual reference, please consult the image provided at the following link:
    https://imgur.com/a/ixckKX5

    Please follow these steps to implement the solution:

    a) Access the XStore Product Archive Builder.
    b) Set the condition to Show Categories > All.
    c) Save and update the changes.

    By creating a Custom Product Archive with these specifications, you should see the banner displayed even when moving directly to a category from the bottom header.

    For your convenience, We have included a link to the XStore Product Archive Builder documentation, which offers detailed guidance on this process: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

    Yours Sincerely,
    The 8Themes Team.

    #377320 Copied In reply to: How to display same banner in all category pages?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Miguel Angel Huerta Gutiérrez,

    Thank you so much for purchasing our theme and contacting our support center.

    Upon thorough review of your website, we are pleased to inform you that we have not detected any issues. We have successfully installed the required plugin on your site by navigating to the XStore dashboard and accessing the Plugin Installer. For your convenience, we have attached an image to serve as a reference. https://ibb.co/0hDMxB5 , https://ibb.co/KD49LrS and https://ibb.co/0KPdxYg

    We kindly ask that you clear your browser’s cache and verify the changes on your end.

    Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #377317 Copied In reply to: Not able to update pluggins or install anything
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    Upon a thorough review of your website, we have ascertained that the functionality of the product quantity feature is operating as intended when the XStore parent theme is activated (via Appearance > Themes). To substantiate this, we have documented a video demonstration for your perusal, which can be viewed at the following link:

    https://www.veed.io/view/edd6befc-81e4-4f20-9143-dea31dbe1740?sharingWidget=true&panel=share

    It is now evident that the issue at hand is not associated with the XStore parent theme, but rather with the modifications made to the Child theme. As such, we must clarify that our responsibilities do not extend to customizations applied to the Child theme.

    We kindly request that you engage with your website developer to examine the customizations made to the Child theme and to undertake the necessary corrections.

    We appreciate your understanding in this matter.

    Best regards,
    The 8Theme Team

    #377311 Copied In reply to: When I add more product to the basket, I only see one in the checkout
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jennifer,

    Thank you for bringing this to our attention, and We appreciate your efforts in troubleshooting the issue. To further isolate and address the problem, We recommend taking the following steps:

    a) Disable all third-party plugins on your site except for the Theme Required/Recommended plugins.

    Read the XStore theme documentation of Plugins and theme update:
    https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    b) Clear your browser cache to ensure a fresh view of the site.

    c) By doing this, we aim to identify any potential conflicts with third-party plugins that might be affecting the display of crossed variations on out-of-stock products.

    Please follow these steps and check your site again. If the issue persists, kindly keep all third-party plugins deactivated. In that case, We kindly request your permission to perform a thorough investigation, which includes deactivating all third-party plugins and conducting on-site customizations.

    Please be assured that we prioritize the security of your site, and we recommend taking a complete backup before making any changes.

    Yours Sincerely,
    The 8Themes Team.

    #377309 Copied In reply to: Cant add some variable products that are in stock
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Creatica,

    Thank you for your response.

    We are pleased to inform you that you have the ability to customize your product archive page using Elementor with our XStore Builder: Product Archive Builder feature. This tool allows you to style your product images and implement additional enhancements to your online storefront. For detailed guidance, please visit our documentation at: https://www.8theme.com/documentation/xstore/search?collectionId=5809d10e90336070ba247993&query=XStore+Products+Archive+Builder+with+Elementor.

    Should you prefer to display videos in lieu of featured images for select products, we recommend utilizing the Products widget within the XStore Builder: Product Archive Builder, rather than the Archive Product widget. For visual assistance, kindly refer to the following image: https://ibb.co/DKxKmTs , https://ibb.co/vxv7QLF and https://ibb.co/SfDKss0

    Please note that the Archive Product widget does not currently support the option to showcase videos. However, we invite you to submit this feature request on our Taskboard at https://www.8theme.com/taskboard/. Should your suggestion garner significant interest from our community, our development team will give serious consideration to incorporating this functionality in a future update.

    Additionally, the XStore Builder: Product Archive Builder enables you to apply corner radius and borders to your images, further personalizing the appearance of your product display.

    We appreciate your understanding and are here to support you in optimizing your e-commerce experience.

    Warm regards,
    The 8Theme Team

    #377307 Copied In reply to: Video instead of feature image does not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Altcr,

    Thank you for providing additional details regarding your request. We appreciate your interest in creating a dynamic and engaging user experience on your site.

    After carefully reviewing your inquiry, we regret to inform you that, as of the current version of our theme, there is no built-in functionality or specific setting that allows for the implementation of a hover-to-video effect on category images. We understand the importance of showcasing video content for your categories, and we appreciate your desire to enhance the visual appeal of your website. You have the option to upload and display videos in the “Description After Content Area” within the Product Category settings. This approach allows you to showcase your video content in association with specific categories, providing a visually engaging experience for your website visitors.

    For a visual reference, please consult the image provided at the following link:
    https://imgur.com/a/S2ggfKb

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    If you have any further questions or require assistance with customization, please feel free to reach out.

    Yours Sincerely,
    The 8Themes Team.

    #377305 Copied In reply to: 2 important questions about template XStore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @aeroengineer54,

    Thank you for reaching out to us with your request to remove a specific element from the mini cart. After reviewing your provided image, it appears that you are currently utilizing the Sale Booster >> Cart and Checkout Process Bar.

    To assist you in removing this feature, we recommend following the steps outlined in the XStore Official Documentation dedicated to the Sale Booster. This comprehensive guide provides detailed instructions on how to manage and customize the Sale Booster, ensuring a seamless modification process.

    Please refer to the provided link for direct access to the XStore Official Documentation on the Sale Booster:
    https://www.8theme.com/documentation/docs/sales-booster/

    For a visual reference corresponding to the steps outlined in the documentation, we encourage you to review the image accessible through the following link:
    https://imgur.com/a/i5EGjKI

    If you encounter any difficulties or have further questions, please don’t hesitate to reach out to our support team for additional assistance.

    Yours Sincerely,
    The 8Themes Team.

    #377300 Copied In reply to: remove some part from mini cart
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cem U,

    Thank you for reaching out to us with your query regarding the integration of the “Product Grid” and “Product Filter” elements in your Minimal Electronics template with Elementor.

    We understand the importance of resolving this matter promptly. To provide you with the best assistance, we kindly request you to provide further clarification on the issue. To expedite the process, we recommend creating a video demonstration of the problem you’re experiencing. This will enable us to have a more comprehensive understanding of the issue and offer a tailored solution.

    Additionally, if you could share any relevant images or videos, along with the exact page URL where the concern is occurring, it would greatly aid our analysis. You can conveniently upload the files using the following link:

    https://wetransfer.com/

    Your cooperation in providing these details will enable us to deliver a precise and efficient solution to your query. We look forward to assisting you further.

    Yours Sincerely,
    The 8Themes Team.

    #377299 Copied In reply to: How to tie Product Grid with Product Filter
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Creatica,

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

    We have removed the XStore Builder: Product Archive Builder condition, and as a result, the theme options should now be functioning correctly on your website. For your reference, we have attached an image that illustrates the successful implementation. https://ibb.co/Kj755Zh and https://ibb.co/C2CVRGt

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #377256 Copied In reply to: Video instead of feature image does not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dicky,

    We hope this message finds you well. We are writing to provide you with instructions on how to display the Reviews tab separately from the default Single Product page Tabs section.

    Please follow the steps below:

    1. Navigate to Xstore.
    2. Proceed to Theme Options.
    3. Select WooCommerce.
    4. Choose a Single Product Builder.
    5. Click on Tabs.
    6. Disable the “Review” from the Elements list.
    7. Enable the “Detached Reviews” option.

    Screenshot for clarification: https://prnt.sc/mfvI75Jb4YdB

    After completing these steps, please clear your cache and revisit the site to see the changes.

    Please note that the “Detached Reviews” option allows you to remove the reviews from the tabs area and place them directly beneath the tabs.

    Should you have any further questions or concerns, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #377249 Copied In reply to: How to show product reviews outside of tab
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Focu5,

    Thank you for reaching out. To customize the product grid view and modify the Add to Cart button on product card selection, please follow these steps:

    a) Navigate to the XStore theme settings by going to XStore >> Theme Options.

    b) Select “Theme Custom CSS” and locate the “Global CSS” section.

    c) Insert the following CSS code to achieve the desired changes:

    .woocommerce-shop .button-switch {
    background-color: black;
}
.woocommerce-shop a.button.product_type_variable.add_to_cart_button.et-st-disabled {
    color: white !important;
}

    You can change the color of the “Select Option” as you desired.

    For a visual reference, please consult the image provided at the following link:
    https://imgur.com/a/arV2i51

    Yours Sincerely,
    The 8Themes Team.

    #377247 Copied In reply to: Change select option add to cart button on product card
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Natali,

    Thank you for contacting us and for using XStore.

    1/ No, only use one translate plugin at the same time on your site to avoid inconvenience.

    Additionally, We kindly request that you rename the following files: https://ibb.co/V9qLpYQ should be changed to xstore-en_UK.po, and https://ibb.co/bs0hbny should be renamed to xstore-core-en_UK.po

    We hope this will solve your issue.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team.

    #377242 Copied In reply to: There is a problem translating the XStore Core plugin
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Creatica,

    Thank you for contacting us and for using XStore.

    To showcase videos instead of featured images for certain products, kindly follow these steps:

    a) Navigate to XStore >> Theme Settings.
    b) Select Woocommerce(Shop) >> Shop >> Product Design.
    c) On the left sidebar, locate and enable the option “Video Instead Of Featured Image.”

    By following these instructions, your videos should now be displayed as intended. For a visual reference, please consult the image provided at the following link:
    https://imgur.com/a/F8FodQb
    https://imgur.com/a/034rAHH

    Best regards,
    The 8Theme Team.

    #377237 Copied In reply to: Video instead of feature image does not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for your response.

    We are reaching out to request your assistance in conducting a necessary diagnostic test to ascertain whether the issue you are experiencing is associated with our theme.

    Kindly proceed with the following steps:

    1. Activate a default WordPress theme, such as Storefront or Twenty Twenty-Four, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

    2. Once the default theme is activated, please monitor your site for the issue in question and let us know the result.

    This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support.

    Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

    3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best regards,
    The 8Theme Team

    #377235 Copied In reply to: Product image is missing when sharing product link
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mitsuhiro,

    We trust this message reaches you in good health. First and foremost, we would like to express our gratitude for choosing XStore for your website requirements.

    To optimize your experience and address any potential issues, we recommend updating your XStore theme to the latest version. Furthermore, please ensure that all required plugins associated with the theme are also updated to their latest versions.

    For a visual reference, please consult the image provided at the following link:
    https://imgur.com/a/YbJzFQj

    Note: Take a Complete Backup:
    Before initiating the update, it is essential to take a comprehensive backup of your site to prevent any inconvenience.

    Read the XStore theme documentation of Plugins and theme update:
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Updating both the theme and its plugins will not only provide you with access to the latest features and improvements but will also contribute to the overall stability and performance of your website.

    If you require any assistance or encounter challenges during the update process, please feel free to reach out to our support team. We are here to help ensure a smooth and successful update.

    Best regards,
    The 8Theme Team.

    #377232 Copied In reply to: How to sync the pages layout between “Theme > Customise” and “my published web page”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rakibul,

    Thank you for contacting us and for using XStore.

    To resolve your issue, kindly adhere to the following steps provided.

    1/ Upon thorough investigation, we have verified the functionality of the same option on our test site, and it is working correctly. The issue only persists on your site

    We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

    2/ To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose settings of elements, just need to set elements to desired positions after the reset. https://ibb.co/m8LyJSK

    3/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site https://ibb.co/SNcVHfT ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Yours sincerely,
    The 8Theme Team.

    #377230 Copied In reply to: Search fild layout is not okay in desktop mood
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    We have a helpful video tutorial that covers everything you need to know about setting up and customizing Construction/Coming Soon pages on X-Store.

    Here’s the link to the video: https://streamable.com/v3g03y

    We hope this helps!

    Yours sincerely,
    The 8Themes Team

    #377212 Copied In reply to: How to show under construction demo on website?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mitsuhiro,

    Thank you for reaching out to us, and we appreciate your diligence in providing additional information. We understand that you are experiencing disparities between the page layout in the “Theme > Customize” section and the appearance of your published web page. We’ve reviewed the screenshot you shared; however, please note that your site appears to be in maintenance mode, and the provided images are from the “Customize” section.

    To better assist you and accurately address the issue, we kindly request temporary wp-admin access to your site. This will enable us to directly investigate and synchronize the page layouts. To provide this access, please follow these steps:

    a) Log in to your WordPress Dashboard.
    b) Navigate to the “Users” section.
    c) Create a new user account with an administrator role.

    Share the following details with us privately using the Private Content area:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Please be assured that the information you provide will be handled with the utmost confidentiality and used solely for the purpose of troubleshooting and resolving the reported issue. As a precaution, we recommend taking a complete backup of your site before sharing access details.

    Yours sincerely,
    The 8Theme Team.

    #377206 Copied In reply to: How to sync the pages layout between “Theme > Customise” and “my published web page”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Boddicker,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing both your browser cache and any plugin cache.

    Please note that we have disabled the ‘Static Block Cache’ and the ‘Remove Query Strings From Static Resources’ features, which can be found under the ‘Speed Optimization’ section of the XStore > Theme Options. This action has addressed the problem you were experiencing.

    Please refer to the image provided at the following link for further reference in private content area.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #377205 Copied In reply to: Wrong color . Can’t change it to black…
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @devprof,

    Thank you for your inquiry about adding a “Continue Shopping” button to the mini cart. We sincerely apologize for any inconvenience.

    Currently, our theme does not have built-in functionality or theme options to create a custom mini cart with a “Continue Shopping” button. The “Shopping Cart” button is designed to appear by default only when a product has not been added to the cart. Once a product is added, the mini cart is optimized to streamline the checkout process.

    However, we offer flexibility through the XStore Builders >> Cart Page, where you can customize the Cart page according to your preferences. https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    If you have any further questions or require assistance with customization, please feel free to reach out.

    Yours sincerely,
    The 8Themes Team

    #377203 Copied In reply to: add continuer shopping button to mini cart
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @cindyloo,

    Thank you for using our theme and for contacting us.

    1/ Great to hear that you were able to fix the issue by adding Archive Descriptions to the page with Elementor! If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to let us know. Have you successfully sorted out the matter on your live page?

    2/ If the issue still persists to ensure a thorough and accurate assessment, we kindly request you to provide more details by creating a video showcasing the problem. This will enable us to better understand the issue and offer a tailored solution.

    Additionally, please be more specific by sharing relevant image(s) or video(s) of the concern, along with the exact URL of the affected page. This detailed information will assist us in providing you with a precise resolution.

    Yours sincerely,
    The 8Themes Team

    Please contact administrator
    for this information.
    #377196 Copied In reply to: Category descriptions are not displaying on category pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Natali,

    Thank you for using our theme and for contacting us.

    1) After conducting a thorough investigation, it appears that the issue with the display of wishlist and cart table headers is associated with the Child theme. Upon activating the Parent theme, we confirmed that both the cart page and wishlist are functioning properly.

    For a visual reference, please consult the image provided at the following link: https://imgur.com/a/LQyHKQG

    2) Upon checking in private mode, we observed that the wishlist is functioning properly. Disabling the cache plugin should help refresh the data and resolve the discrepancy in the wishlist count.

    For a visual reference, please consult the screenshot provided at the following link: https://imgur.com/a/OJAJVJS

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
    Please note that you should take a complete backup of your site before proceeding.

    Yours sincerely,
    The 8Themes Team

    #377193 Copied In reply to: Something happened to me with the display of wishlist and cart table headers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Boddicker,

    We are writing to acknowledge the receipt of your recent inquiry. However, we find that the details provided are somewhat ambiguous, and we would greatly appreciate a more comprehensive description of the issue at hand. To better understand your needs and objectives, could you please elaborate on the specific nature of your request or the goal you wish to achieve?

    Additionally, it would be immensely helpful if you could provide a screenshot of the problem you are encountering. This will enable us to conduct a thorough review and offer you the most appropriate assistance.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation. We look forward to your response and are eager to assist you further.

    Warm regards,
    The 8Theme Support Team

    Please contact administrator
    for this information.
    #377192 Copied In reply to: Wrong color . Can’t change it to black…
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jennifer,

    We kindly request that you provide a screenshot of the Custom CSS, specifically from the location where you have applied the CSS for the “We used CSS code to personalize the ‘X’ on Out-of-Stock products.” This will assist us in closely examining the issue and providing an effective resolution.

    To facilitate this process, please upload the screenshots to https://imgbb.com/ and kindly share the provided links in your response.

    Furthermore, we would be grateful if you could grant us working administrative access to your WordPress site. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.

    For a visual reference, please consult the video provided at the following link in private content area:

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

    Yours sincerely,
    The 8Themes Team

    Please contact administrator
    for this information.
    #377190 Copied In reply to: Cant add some variable products that are in stock
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @aeroengineer54,

    Yes, it is possible to use the same category image for all categories on a website or platform. However, in our theme, We understand that you are interested in adding a banner or image across all categories on your website. To accomplish this, please follow the steps outlined below:

    1. Navigate to the ‘XStore’ section in your website’s dashboard.
    2. Proceed to ‘Theme Options’ and select ‘WooCommerce’.
    3. Click on ‘Shop’ and then ‘Shop Page Layout’.
    4. Locate the ‘Banner Position & Banner Content’ settings.
    5. Here, you can insert the specific static block shortcode that you wish to display as your banner.
    6. Once you have entered the shortcode, ensure that you click ‘Publish’ to save and apply the changes.

    For your convenience, we have provided an image to serve as a visual reference for the aforementioned process. https://ibb.co/pvN0zPq

    We trust that these instructions will effectively address your requirement. Should you have any further questions or need additional assistance, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #377189 Copied In reply to: How to display same banner in all category pages?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    1) We apologize for any inconvenience, but currently, we do not have a feature that allows for a live copy-paste of sections. Our development team is actively working on implementing such functionality. In the meantime, we strive to offer maximum possibilities for customization.

    To achieve a similar section using Elementor, please follow these steps:

    a) Set the Elementor Page Layout to “Full Width” in the settings.
    b) Insert an image into the column within the container.
    c) Adjust the container layout to “Maximum Width.”

    Additionally, As you are interested in the Parallax Fixed Background Effect, please refer to the instructions provided earlier. For visual guidance, we have prepared a video, accessible through the following link: https://streamable.com/er626r .

    2) You are Welcome!

    3) It seems like your customer is asking if they can add additional blocks on top of a parallax section, similar to what they’ve seen on another website (PCA). The response suggests that it’s possible and provides instructions on how to achieve this using XStore and Elementor widgets.

    Here’s a breakdown of the steps mentioned in the response:

    Pick and Drop XStore and Elementor Widgets:

    a) Open your page in Elementor.
    b) Look for the XStore widget and the Elementor widgets you want to add.
    c) Drag and drop these widgets into the desired container on your page.

    Set Settings as Provided Earlier:

    a) Refer to the settings or instructions provided earlier. This could be a video tutorial or written documentation that explains how to customize the appearance and behavior of the XStore and Elementor widgets.

    b) Ensure that you configure the settings as per the guidelines given in the earlier instructions.

    c) Refer to the Video on Animated Heading:

    If there was a video tutorial provided earlier, review it for guidance on how to insert an animated heading into the container or column section.

    Follow the steps outlined in the video to achieve the desired animated heading effect.

    Yours sincerely,
    The 8Themes Team

    #377188 Copied In reply to: Scrolling feature on website which brings in a new slide/section
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