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Product image is missing when sharing product link

This topic has 4 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

khurram virk

Participant

December 19, 2023 at 11:43

Dear Sir

Good day to you!

thank you for as usual support, please help us on the following

When we share the link of our products and open the link the product image does not appear on the product

https://safeandsecureksa.com/product/19×7-bull-non-rotating-steel-wire-rope/

If we refresh the product page, the image shows for like 1 sec then disappears again. It only happens when we share the link. Please guide us on how can we fix this issue?

Please, contact administrator
for this information.

#377119 Copied Theme version: 9.2

3 Answers

Tony Rodriguez

Support staff

December 19, 2023 at 12:01

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

Upon a thorough review of your website, we are pleased to inform you that the product images are displaying correctly on the single product pages. It appears that the issue you are experiencing may be related to caching rather than the website itself. https://ibb.co/cvPk8S9

To address this, we kindly suggest that you perform the following steps:

1. Clear the cache on your Content Delivery Network (CDN) or server. This can often resolve display issues that are not immediately apparent.
2. Temporarily disable the CDN on your website to rule out any conflicts it may be causing.
3. Clear your browser’s cache to ensure that you are viewing the most recent version of your web pages.

We trust that these actions will rectify the situation. Should you require further assistance or if the problem persists, please do not hesitate to contact us.

We appreciate your attention to this matter and look forward to your confirmation that the issue has been resolved.

Best Regards,
The 8Theme Team

#377125 Copied

khurram virk

Participant

December 20, 2023 at 11:11

Dear Sir

good day to you!

hope you will be fine, we have followed your instruction

1. CDN CACHE IS CLEARED
2. CDN IS DISABLED
3. BROWSER HISTORY IS DELETED

STILL THE RESULT IS SAME, SHOULD WE WAIT FOR MORE TIME?

thank you sir

#377224 Copied

Tony Rodriguez

Support staff

December 20, 2023 at 12:47

Hello, @khurram virk,

Thank you for your response.

We are reaching out to request your assistance in conducting a necessary diagnostic test to ascertain whether the issue you are experiencing is associated with our theme.

Kindly proceed with the following steps:

1. Activate a default WordPress theme, such as Storefront or Twenty Twenty-Four, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

2. Once the default theme is activated, please monitor your site for the issue in question and let us know the result.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

#377235 Copied
Tagged: missing image, product image, product link, sharing link, templates, woocommerce, wordpress
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