Tony Rodriguez

Hello, @LVRB Love’s Rebel,

Thank you for using our theme and for contacting us.

We would like to inform you that we have addressed your inquiry in the existing thread. You can view our response at the following link: https://www.8theme.com/topic/error-in-the-shipping-option-by-country-or-state-xstore-is-bugged/#post-377500

To ensure efficiency and to avoid any confusion, we kindly request that you refrain from opening multiple topics for the same issue. Your cooperation in this matter is greatly appreciated and will help us provide you with the best possible support.

Thank you for your understanding and compliance.

Warm regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

WooCommerce won’t show shipping methods on the checkout page if the shipping address falls into a shipping zone that doesn’t have any shipping method assigned.

Configuring the shipping zones correctly is one of the first things you need to do when you start an ecommerce store with WooCommerce.

When you create a shipping zone, you need to

Give a name to the shipping zone
Choose regions (continents/countries/states) and
Add a shipping method for the zone

If you don’t add at least one shipping method to any one of the shipping zones, WooCommerce will show the “there are no shipping methods available” error message to the customer when they choose a shipping address in this shipping zone.

Please read the following articles:

https://woo.com/document/setting-up-shipping-zones/

https://storepro.io/learn/how-to-fix-no-shipping-methods-were-found-error-in-woocommerce/#:~:text=WooCommerce%20won’t%20show%20shipping,an%20ecommerce%20store%20with%20WooCommerce.

We hope this helps.

Warm regards,
The 8Theme Team

Hello, @Rakibul,

We appreciate your interest in implementing a product category for mobile devices similar to the functionality demonstrated in the video you provided. Regrettably, we must inform you that the specific off-canvas feature you are seeking is not currently available in our offerings.

We value your input and encourage you to submit your request to our Taskboard at https://www.8theme.com/taskboard/. Should your suggestion garner a significant number of votes from our customer community, our development team will give serious consideration to incorporating it into a future update.

In the interim, we have prepared a tutorial video for you, which is hosted on my test site. This video will guide you through the process of creating a category menu for the mobile panel. We highly recommend watching the video in its entirety to gain a comprehensive understanding of the procedure.

Please find the video tutorial here: https://www.veed.io/view/f6879401-1196-4dbe-bb55-410f105b3f68?sharingWidget=true&panel=share

We trust this will serve as a useful reference for you. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @ProdbyDaan,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @WeMee Store Team,

I hope this message finds you well.

I am writing to express our gratitude for granting us access to your website. Upon thorough examination, we have identified a request timeout issue, which is depicted in the following screenshot for your reference: https://prnt.sc/G6tazWzValJU.

Further investigation into your system’s status revealed that the current “Max execution time” is set to 650. To enhance the performance and resolve the existing issue, we respectfully suggest that you reach out to your hosting provider with a request to extend the “Max execution time” to either 2000 or 3000.

We believe that this adjustment will significantly contribute to the resolution of the problem at hand. Once the changes have been made, please revisit the site to confirm that the issue has been successfully addressed.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Warm regards,
The 8Theme Team

Hello, @Yasir Alam 8Theme,

Thank you for contacting us and for using XStore.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, @Ilya,

We appreciate you contacting us about the difficulty you are encountering with the live visibility of color changes in your headers.

After examining your particular issue concerning the lack of live reflection of color changes, we would like to propose a specific solution. It seems that the problem may be linked to the configuration of Multiple Headers.

To address this issue, please proceed to the Multiple Header settings area that you have set up for both the front page and the entire website. Edit the Header in question and make the necessary customizations in Mobile mode. Ensure that you apply the changes so that they are visible not only to the admin but also on the live site for all users.

By making these changes in the Multiple Header settings, the color changes should be immediately visible on the live site, thereby resolving the inconsistency you have reported.

For further clarification, you may refer to the visual guide provided at the link below:
https://imgur.com/a/vL69OH8

We trust that this will rectify the issue, but should you require any further assistance, please do not hesitate to reach out.

Kind regards,
The 8Themes Team

Hello, @Kharim,

Thank you for your response.

1/ We regret to inform you that currently, the functionality to add border-radius and margin on the mobile panel is not available within our platform’s options. You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

2/ As you have mentioned, your implementation using CSS code remains the sole method to achieve this effect at present. We appreciate your resourcefulness in finding a workaround.

Thank you for your comprehension.

Best regards,
The 8Theme Team

Hello, @Ilya,

We are delighted to inform you that the issue you reported with your website has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to verify the solution.

To address the problem, we initially deactivated the “header overlap” feature for mobile devices. This adjustment was made in the following location of your website’s backend: Xstore >> Theme Options >> Header Builder >> Header Overlap & Transparent. For your reference, a screenshot of this change has been provided here: https://ibb.co/y8q04dq

Furthermore, we have implemented a Custom CSS code. This code was added to the following section: Theme Options >> Theme Custom CSS >> Global CSS. A screenshot illustrating this update is available here: https://ibb.co/DkKSwJ6

Please find attached a screenshot demonstrating the outcome of these changes: https://ibb.co/7k4kws1

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ilya,

Thank you for reaching out to us.

We regret to inform you that the request you have made cannot be accommodated. The logo that appears beneath the mobile menu is intrinsically linked to the main logo of the website.

As such, it can only be enabled or disabled via the following navigation path: Xstore >> Theme Options >> Header Builder >> Mobile Menu.

Here is a visual reference for your convenience: https://postimg.cc/KKppqPWh

Please note that there is no available option to alter this specific logo independently, as it is directly tied to the site’s primary logo.

We appreciate your understanding in this matter.

Best regards,
The 8Theme Team

Hello, @HmirceaD,

Thank you for reaching out to us with your concern about the “add to favorites” and “compare” buttons on the product page. We understand the importance of providing a seamless user experience, and we appreciate your patience as we address this matter.

To achieve the desired functionality, kindly follow the steps outlined below:

a) Navigate to XStore >> Theme Settings
b) Select Woocommerce(Shop) from the menu
c) Choose Wishlist from the submenu
d) Under WISHLIST PAGE SETTINGS, set the Wishlist page to “Dynamic Page”

Similarly,

a) Choose Compare from the submenu
b) Under COMPARE PAGE SETTINGS, set the Compare page to “Dynamic Page”

By setting both the Wishlist and Compare pages to “Dynamic Page,” you will ensure that the “Add to favorites” and “Compare” buttons add the product to the respective lists without redirecting the user away from the product page.

For a visual reference, please consult the image provided at the following link in private content area.

If you have any further questions or require assistance with customization, please feel free to reach out.

Yours Sincerely,
The 8Theme Team.

Hello, @Kharim,

Thank you for reaching out to us with your inquiry concerning the addition of a border-radius and margin adjustments to the mobile panel in the footer section of your website. We appreciate your interest in enhancing the visual appeal of your site.

To address your request accurately and efficiently, we kindly request further clarification on the specific elements you’d like to modify. To expedite the resolution process, we recommend providing a video demonstration showcasing the current state of the footer section and the desired changes. This visual aid will greatly assist us in comprehending the nuances of your request and enable us to offer a tailored solution.

Moreover, please consider sharing any relevant images or videos that can provide additional context. Additionally, providing the exact URL of the page in question will allow us to pinpoint the issue accurately.

For your convenience, you can upload the necessary files using the following secure link: https://wetransfer.com/.

Yours Sincerely,
The 8Theme Team.

Hello, @jatin,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with a screenshot illustrating the issue you are encountering. Please ensure that you clearly highlight the specific area of concern within the screenshot. Additionally, we would be grateful if you could include the URL of the page in question.

Moreover, to facilitate a thorough examination of your settings and to gain a comprehensive understanding of the problem, we would appreciate it if you could generate temporary wp-admin credentials. Once created, please securely share the access details with us through the designated private content area.

We also advise that you perform a complete backup of your website prior to sharing these details, as a precautionary measure to safeguard your data.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Zak,

Thank you so much for purchasing our theme and contacting our support center.

Should you desire to modify the banner titled “Kitchenaid Troll,” we kindly ask that you proceed to the designated page and utilize Elementor to edit the section and image according to your specifications. Once you have made the necessary adjustments, please ensure to save the updates.

For your convenience, we have provided a reference image to assist you with this process. https://ibb.co/25qWN7R

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @WeMee Store,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team