Something happened to me with the display of wishlist and cart table headers

This topic has 2 replies, 2 voices, and was last updated 4 months ago ago by Tony Rodriguez

  • Avatar: Natali
    Natali
    Participant
    December 19, 2023 at 18:38

    1. Something happened to me with the display of wishlist and cart table headers. Made no changes
    cart

    wishlist
    2. I completely cleared the cache, but the wishlist icon shows the number 4. There are no products on the wishlist page (wishlist image).

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 20, 2023 at 07:25

    Hello, @Natali,

    Thank you for using our theme and for contacting us.

    1) After conducting a thorough investigation, it appears that the issue with the display of wishlist and cart table headers is associated with the Child theme. Upon activating the Parent theme, we confirmed that both the cart page and wishlist are functioning properly.

    For a visual reference, please consult the image provided at the following link: https://imgur.com/a/LQyHKQG

    2) Upon checking in private mode, we observed that the wishlist is functioning properly. Disabling the cache plugin should help refresh the data and resolve the discrepancy in the wishlist count.

    For a visual reference, please consult the screenshot provided at the following link: https://imgur.com/a/OJAJVJS

    We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
    Please note that you should take a complete backup of your site before proceeding.

    Yours sincerely,
    The 8Themes Team

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