Footer not showing on on tablet, but shows on mobile and PC

This topic has 5 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Kharim
    Kharim
    Participant
    December 21, 2023 at 00:46

    While updating and checking to make sure everything is working on my website, I realized the static footer was missing on my tablet. It’s an iPad 10.2

    How can I make it show?

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Kharim
    Kharim
    Participant
    December 21, 2023 at 00:48

    Mobile version with footer: https://ibb.co/kcmdwfG

    Tablet version wothout footer: https://ibb.co/PrLd2mN

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 21, 2023 at 09:50

    Hello, @Kharim,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser cache and any plugin cache before revisiting your site.

    For your reference, the following adjustments have been made to rectify the situation:

    1. The ‘Mobile Optimization’ feature has been disabled, which can be found under the following navigation path: XStore > Theme Options > General/Layout.

    2. Both the ‘Static Blocks Cache’ and the ‘Remove Query Strings From Static Resources’ options have been turned off, located under: XStore > Theme Options > Speed Optimization.

    We believe these modifications have addressed the concern, and you should now experience optimal functionality on your site. https://ibb.co/FKHB9ww

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    Avatar: Kharim
    Kharim
    Participant
    December 21, 2023 at 10:50

    Awesome. Thank you very much!

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 21, 2023 at 12:07

    Hello, @Kharim,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

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The issue related to '‘Footer not showing on on tablet, but shows on mobile and PC’' has been successfully resolved, and the topic is now closed for further responses

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