Hello, @filiphdan,

Thank you for contacting us and for using XStore.

Please try a solution from this topic – https://www.8theme.com/topic/instagram-element-feed-error-undefined-error-again/

Best regards,
The 8Theme Team

Hello, @Fatima,

Thank you for contacting us and for using XStore.

We understand that you would like to display the Pinterest sharing icon for the Xstore theme on your single product page. To achieve this, we kindly request that you deactivate the Pinterest for WooCommerce plugin on your website and then verify if the icon appears as expected.

We trust that this action will resolve your issue. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Lani,

Thank you for your response.

1/ We would like to address the issue concerning the spacing between the disclaimer and the related post, as well as the adjustment of the font size for the introduction to comments. To resolve this, kindly follow the instructions provided below:

1. Navigate to the “Xstore” section.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Click on “Global CSS.”
5. Copy and paste the CSS code provided at the end of this message into the designated area.
6. Once done, please ensure to click “Publish” to apply the changes.

.single-post .content-article.entry-content {
    margin-bottom: 20px !important;
}

.single-post .comments h4.title-alt span {
    font-size: 20px !important;
}

We trust that the provided solution will effectively address your concern.

2/ Should you desire to modify the font size of the bullet points within your post, kindly follow the instructions provided below:

1. Navigate to the “Xstore” section.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Click on “Global CSS.”
5. Copy and paste the CSS code provided at the end of this message into the designated area.
6. Once done, please ensure to click “Publish” to apply the changes.

div#rank-math-toc nav ul li a {
    font-size: 20px !important;
}

3/ We apologize for any inconvenience caused, but we find your request to be somewhat ambiguous. To ensure we can provide you with the most accurate and efficient assistance, we kindly ask that you provide us with a detailed description of your specific needs or the objective you wish to achieve. This will enable us to review your request and offer the appropriate support.

Furthermore, upon reviewing the post URL you have provided, we have confirmed that the sidebar widget area is indeed clickable. https://imgur.com/9A92Tlr

Thank you for your cooperation, and we look forward to your response.

Best regards,
The 8Theme Team

Hello, @Lani,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your cache to ensure that the changes are properly reflected on your site.

Additionally, we have centered the text for optimal display on both desktop and mobile devices. For your convenience, we have included an image for reference. https://imgur.com/dcP2E9t

2/ We would like to inform you that should you desire to include more than four items within the Make-up category, you are welcome to do so by utilizing the following procedure:

1. Navigate to your WordPress Dashboard.
2. Select ‘Products’ to either edit an existing product or add a new one.
3. Assign the product to the Make-up category as required.
4. Ensure to save your changes upon completion.

For your convenience, we have attached an image to serve as a visual guide throughout this process. https://imgur.com/sPBYEZF and https://imgur.com/PjyJIrb

3/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Please note that we have deactivated both the Jetpack plugin and the LiteSpeed Cache plugin on your site, which has addressed the problem. For your reference, an image has been attached to illustrate the resolution. https://imgur.com/2YoPB1v

4/, 5/, & 6/ We kindly request that you provide us with the URL of the page in question and a detailed description of your request or the specific outcome you are aiming to achieve. This information will enable us to review your situation thoroughly and offer the most appropriate assistance.

Thank you for your cooperation

Best Regards,
The 8Theme Team

Hello, @Fernando Marín,

Thank you for contacting us and for using XStore.

We hope this message finds you well.

We regret to inform you that we are currently experiencing difficulties accessing your website. For your convenience, we have attached a screenshot to illustrate the issue we are encountering. https://imgur.com/MdvxSX0

Could you kindly provide us with a functional URL for the site? This will enable us to review the matter more thoroughly and offer the appropriate assistance.

Additionally, For a thorough analysis of specific factors that may be impacting your website’s speed, we suggest performing a website speed test with GTMetrix: https://gtmetrix.com/ -This diagnostic tool will provide targeted advice to further optimize your website’s performance.

We trust you will find these insights beneficial for enhancing your website’s speed and user experience.

To assist you in optimizing your website’s speed, we encourage you to consult our theme documentation. The links below offer in-depth guidance on this subject:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

– Utilizing a Content Delivery Network (CDN) to ensure a consistently fast web experience for users worldwide. We have successfully implemented CDN on our demo sites and can attest to its efficacy.

We hope this information is helpful.

Should you require any further assistance or clarification, please do not hesitate to reach out.

Best Regards,
The 8Theme Team.

Hello, @george kakamoukas,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with the URL of the page where you are encountering the issue. Additionally, please create a temporary WP-admin login and share the credentials with us in a secure, private content area. This will enable us to thoroughly examine your settings and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @mirko,

I hope this message finds you well.

We have completed an analysis of your website’s performance using GTMetrix, and I am pleased to inform you that the results are commendable. You can view the detailed report at the following link: https://gtmetrix.com/reports/www.sviluppo.nutristorm.it/qnFiwOsB/

Currently, your website’s performance score stands at 83%. To further enhance this score, we recommend implementing the suggestions outlined in the GTMetrix report. For your convenience, we have provided a screenshot highlighting these recommendations: https://postimg.cc/D40RNBf5

Key areas for improvement include:

– Eliminating render-blocking resources. You may find effective solutions for this issue at the following resource: https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

– Utilizing a Content Delivery Network (CDN) to ensure a consistently fast web experience for users worldwide. We have successfully implemented CDN on our demo sites and can attest to its efficacy.

To assist you in optimizing your website’s speed, we encourage you to consult our theme documentation. The links below offer in-depth guidance on this subject:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a thorough analysis of specific factors that may be impacting your website’s speed, we suggest performing a website speed test with GTMetrix. This diagnostic tool will provide targeted advice to further optimize your website’s performance.

We trust you will find these insights beneficial for enhancing your website’s speed and user experience.

Should you require any further assistance or clarification, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @mirko,

We would like to kindly inform you that the authors of Revolution Slider have stipulated that the Premium features of their product are exclusively available to users who have acquired an individual license. Consequently, should you desire access to the Revolution Slider add-ons or wish to utilize the Template Library, it will be necessary for you to procure a license for the same.

For your convenience, we have made a selection of free templates accessible at the following URL: https://www.8theme.com/downloads. Please note that the availability of Premium templates is contingent upon the successful registration of the plugin.

We appreciate your interest in our products and eagerly anticipate your response.

Warm regards,
The 8Theme Team

Hello, @Yasir Alam 8Theme,

We hope this message finds you well.

We are writing to inform you that your recent request has not provided us with sufficient clarity to effectively address your concerns. To assist you in the best possible manner, we kindly ask that you provide a more detailed description of the issue you are encountering. Additionally, if possible, please include a screenshot or video that illustrates the problem in question, as well as a clear statement of your exact requirements or the outcome you are aiming to achieve.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation in this matter is greatly appreciated, and we look forward to resolving your issue promptly.

Best regards,
The 8Theme Team

Hello, @Makerpax,

We are writing to inform you that the video you provided has been instrumental in identifying and resolving the issue you encountered. We kindly ask that you revisit your website after clearing your browser’s cache to verify that the problem has been rectified.

Please be advised that we have deactivated the LiteSpeed Cache plugin on your website. Additionally, we have activated the options to disable default colors and fonts within the Elementor settings, which has effectively addressed the issue at hand.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Makerpax,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and provide URL of the page on which you are facing the issue, and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Hello, @Zuko,

I hope this message finds you well.

We would like to provide you with instructions to attain the outcome you are seeking on the Single Product page, specifically to ensure that selecting a color attribute alone will result in the corresponding variation image being displayed, without the necessity of choosing any additional attributes.

Kindly proceed to the following location within your dashboard: Xstore >> Theme Options >> WooCommerce >> Shop Elements >> Variation Swatches. Once there, please set the color as the primary attribute. For your convenience, we have included a screenshot that illustrates this process: https://postimg.cc/dkRrB6QK

We trust that these steps will assist you in achieving the desired functionality on your website.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @MJ,

We use WP Rocket on our demos, so XStore is compatible with it, but it doesn’t mean that all options of the plugin can be enabled at once, because conflicts are possible depending of settings in Theme Options > Speed Optimization and plugins (and their options) that you are using on the site.
Here are examples of settings from one of our demos –
https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
https://gyazo.com/9eb09280e91c6c57bd9d623997434657
https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13

So try to disable the CSS-related option in Speed Optimization under the Theme Options and check back again.

Best Regards,
The 8Theme Team

Hello, @Stefano Valso,

Thank you for reaching out and for your efforts in troubleshooting the issue.

Upon reviewing your site, we have determined that the problem you are experiencing is related to the child theme. Please note that our support does not extend to issues arising from additional customizations made within your child theme.

To confirm this, we have temporarily activated the XStore parent theme on your site, and we advise you to get in touch with your developer to address and resolve the issue within the child theme.

For your reference, we have attached an image that illustrates the matter in the private content area.

Should you have any further questions or require assistance with the parent theme, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Hakan Osman,

You are welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team.