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Slippage and footer distortion while browsing pages

This topic has 6 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

Makerpax

Participant

November 14, 2023 at 09:59

While browsing the site, there is distortion in the footer section, and sometimes the pages scroll.

Please, contact administrator
for this information.

#373702 Copied Theme version: 9.2.3

5 Answers

Tony Rodriguez

Support staff

November 14, 2023 at 10:05

Hello, @Makerpax,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and provide URL of the page on which you are facing the issue, and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Please contact administrator
for this information.

#373703 Copied

Makerpax

Participant

November 14, 2023 at 10:13

https://we.tl/t-WUtB5tA2he

The video is attached, there is footer and distortion, I could not solve it no matter how hard I tried.

Please contact administrator
for this information.

#373704 Copied

Tony Rodriguez

Support staff

November 14, 2023 at 11:30

Hello, @Makerpax,

We are writing to inform you that the video you provided has been instrumental in identifying and resolving the issue you encountered. We kindly ask that you revisit your website after clearing your browser’s cache to verify that the problem has been rectified.

Please be advised that we have deactivated the LiteSpeed Cache plugin on your website. Additionally, we have activated the options to disable default colors and fonts within the Elementor settings, which has effectively addressed the issue at hand.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#373718 Copied

Makerpax

Participant

November 14, 2023 at 11:37

Thank you, you are perfect, I have increased my trust in you, I use your theme from other sites!

#373719 Copied

Tony Rodriguez

Support staff

November 14, 2023 at 12:07

Hello, @Makerpax,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#373724 Copied
Tagged: footer distortion woocommerce fix, improve browsing woocommerce templates, resolve woocommerce footer distortion, slippage solution woocommerce wordpress, woocommerce footer distortion solution, wordpress templates slippage correction, wordpress woocommerce templates slippage
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Slippage and footer distortion while browsing pages

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