Hello, @Paivi,

Thank you for using our theme and for contacting us.

We would like to inform you about the feature known as an “External Product.” This functionality allows you to display a product on your website, and upon customer interaction, it redirects them to a different website where they can finalize their purchase.

For detailed instructions on configuring an External Product to open in a new tab upon clicking, we kindly direct you to consult the provided article for comprehensive guidance.

https://woolentor.com/doc/how-to-add-external-affiliate-product-in-woocommerce/

https://learnwoo.com/add-woocommerce-affiliate-products/

We trust this information will be of assistance to you.

Warm regards,
The 8Theme Team

Hello, @Nicolo,

We hope this message finds you well.

We regret to inform you that we are currently experiencing difficulties accessing your cPanel, which has impeded our ability to provide assistance. For your reference, we have included a screenshot of the issue in the private content area of this communication.

To facilitate our continued support and to address the matter efficiently, we kindly request that you provide us with valid and working cPanel login credentials at your earliest convenience.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best regards,
The 8Theme Team

Hello, @thibaultcomte,

We hope this message finds you well. We have recently completed a performance evaluation of your websites using GTmetrix, and We regret to inform you that the results indicate there is room for improvement in the speed and efficiency of both sites.

For your convenience, you may review the detailed GTmetrix reports for each site at the following links:

– [llive.thibow.com GTmetrix Report](https://gtmetrix.com/reports/llive.thibow.com/mmHFDA1C/)

– [wgc-nutrition.com GTmetrix Report](https://gtmetrix.com/reports/wgc-nutrition.com/wNxvlpPB/)

We strongly encourage you to examine the recommendations provided within the GTmetrix reports and take the necessary steps to enhance the performance of your websites. The following screenshots from the reports highlight specific areas for potential improvement:

– [Screenshot 1](https://ibb.co/SP3R9m1)
– [Screenshot 2](https://ibb.co/7YNQkhF)

Please be aware that website speed is influenced by a variety of factors, some of which may be beyond our direct control. However, we are committed to assisting you in this optimization process and have compiled a list of resources that may prove beneficial:

– [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)

Additionally, it is important to note that each plugin added to your site can contribute to a slight decrease in performance. We recommend deactivating any plugins that are not essential to your website’s functionality.

Regarding the specific issues highlighted in your GTmetrix results, here are some targeted actions you can take:

– **Reduce Initial Server Response Time**: This is typically related to server-side performance. Please reach out to your hosting provider for assistance.
– **Avoid Chaining Critical Requests**: [Learn More](https://gtmetrix.com/avoid-chaining-critical-requests.html)
– **Avoid an Excessive DOM Size**: Consider editing your page and product elements to optimize the DOM structure. [WP Rocket Guide](https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size) | [Isotropic Guide](https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/) | [Enable Ajaxify for Product Elements](https://prnt.sc/HzYeSqzHBWKo)
– **Avoid Long Main-Thread Tasks**: [Learn More](https://gtmetrix.com/avoid-long-main-thread-tasks.html)
– **Avoid Large Layout Shifts**: [Learn More](https://gtmetrix.com/avoid-large-layout-shifts.html)
– **Use a Content Delivery Network (CDN)**: This can significantly improve the user experience for visitors from various geographic locations.

For a more in-depth understanding of how to optimize your website’s performance, we invite you to consult our theme documentation:

1. [Main Theme Options](https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/)
2. [Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

We recommend utilizing GTmetrix to conduct a thorough website speed test, which can offer practical suggestions for further enhancements.

We trust that you will find these resources and recommendations valuable in your efforts to improve your website’s performance. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @blockteq,

Thank you so much for purchasing our theme and contacting our support center.

1/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Four (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

You can also follow the official documentation and make sure that you had setup the extension correctly: https://woo.com/document/woopayments/payment-methods/apple-pay/

Best Regards,
8Theme Team.

Hello, @HUSSTLE,

We hope this message finds you well.

We are reaching out to inquire if you have successfully resolved the issue at hand. Should you require any additional assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @Rich Kil,

Thank you for using our theme and for contacting us.

You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://www.veed.io/view/d521d66c-81ea-433b-99cd-73f2040c618d?sharingWidget=true&panel=share

We hope this information is useful.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @mirko,

We hope this message finds you well.

Upon reviewing your website, we have observed that there are multiple headers implemented with the condition set to singular/front-page. This indicates that this header are configured to display exclusively on the homepage. https://ibb.co/sjLy7qJ

We would like to provide you with guidance on how to locate the global header settings for your website. Please navigate to the following path within your dashboard: XStore > Theme Options > Header Builder > Desktop. For your convenience, we have included an image as a visual reference. https://ibb.co/dDBfSBq

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @leveltgp,

You’re welcome! Feel free to reach out whenever you have questions or need assistance. We are here to help.

Best Regards,
8Theme’s Team.

Hello, @Pawel,

Thank you for contacting us and for using XStore.

Product variation that is “Out of stock” can be displayed like this –
https://ibb.co/9hbCWKV , https://ibb.co/VVmZCkp , https://ibb.co/zmbgPYR , with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).

Furthermore, we recommend watching the following video about variation swatches for additional guidance: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Aminadab Cruz,

Thank you for contacting us and for using XStore.

We are pleased to confirm that the functionality you are inquiring about is indeed available with the XStore theme. To utilize this feature, kindly proceed to activate the “Variation Swatches & Use Images From Product Variations” option. You can locate this setting by following the navigation path: XStore >> Theme Options >> WooCommerce >> Shop Elementor >> Variation Swatches.

Afterward, Kindly proceed by enabling the ‘Variation Gallery’ feature located within the XStore Theme Options. To do so, please navigate to the following path in your admin panel: XStore > Theme Options > WooCommerce > Single Product Builder.

For your convenience, we have attached an image to serve as a visual reference.

https://ibb.co/Xbkvkz9
https://ibb.co/Dpr9j86

Furthermore, we recommend watching the following video about variation swatches for additional guidance: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @OnlyCBD,

We hope this message finds you well.

We are pleased to confirm that it is indeed possible to deactivate your website through the 8theme Dashboard under certain circumstances.

Should you encounter a scenario where access to your website is compromised, and deactivation via the XStore admin panel is not feasible, the 8theme Dashboard offers a straightforward alternative. This feature allows you to efficiently deactivate your website directly from the dashboard: https://www.8theme.com/account/

Furthermore, you have the option to deactivate your license on your staging site, which will then enable you to apply the same license to your live site. This process should resolve your issue effectively.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8theme Team

Hello, @leveltgp,

1. We are delighted to notify you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes. Additionally, you may view the screenshot of the outcome at the following link: https://ibb.co/jMVC18X

2. We are delighted to inform you that the issue you reported on your website has been successfully resolved. To ensure that you are viewing the most recent changes, we kindly ask that you clear your browser’s cache before revisiting your site.

As part of the solution, we have implemented the necessary Custom CSS code for padding adjustments under the Theme Options. We trust that this will address the concerns you have raised.

For your convenience, we have captured a screenshot of the updated appearance, which can be viewed at the following link: https://ibb.co/LPYYzvQ

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Nicolo,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that upon thorough testing on our test site, we have verified that the Mini Cart, as well as the Upsell and Cross-Sell features, are functioning as intended. For your convenience, we have attached images to serve as a reference. https://ibb.co/jgw9kmQ
https://ibb.co/hZpprtN

It appears that the issue you are experiencing is isolated to your website. We recommend reviewing your site’s configuration to identify any discrepancies that may be causing this behavior.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

2/ We would like to guide you through the process of altering the color of the checkmark associated with the “Frequently Bought Together” feature on your website.

Kindly follow these steps:

1. Copy the CSS code provided below.
2. Navigate to your website’s dashboard and go to “XStore” > “Theme Options.”
3. Click on “Theme Custom CSS.”
4. Paste the copied CSS code into the “Global CSS” section.
5. Ensure to save your changes by clicking on the “Publish” button.

input[type='checkbox'] {
    accent-color: red;
}

If this does not work, Please provide URL of the page on which Frequently bought together checkmark colour blue, So that we will provide you a custom css code to change the color on your site.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @thibaultcomte,

Thank you for your response

1/ We have checked your site and found that you are using XStore child theme on your site. Please activate the Xstore Parent theme on your site and check again the issue. Let us know the result.

2/ Regarding the server requirements, we kindly request that you reach out to your service provider and inquire if they could increase the maximum execution time and Max input vars: to 5000. https://imgur.com/QQuzQSx

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Additionally, We would like to inform you that the settings for Cross-Sell Products on the cart page can be located by navigating to Xstore > Theme Options > WooCommerce > Cart page. For your convenience, we have included an image as a visual reference. https://ibb.co/TLhpqdx

Furthermore, we have verified on our test site that this feature is functioning properly. It appears that the issue is isolated to your site. An image has been provided for your reference. https://ibb.co/LzR6vL0

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @GTP,

Certainly, should you possess a suite of 10 distinct products and require individualized layouts for each, you have the capability to craft these 10 unique designs utilizing the product builder. Subsequently, you may allocate them to your respective products by implementing specific conditions for each layout.

Set Display Conditions: With the template published, users can determine where it will be displayed on the website. The XStore Single Product Builder provides the flexibility to set conditions according to specific needs. Users can choose to display the template site-wide or set unique conditions for its appearance.

We kindly suggest you to please completely read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Kind regards,
The 8Theme Team