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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nassan,

    Thank you so much for purchasing our theme and contacting our support center.

    To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Furthermore, we would be grateful if you could grant us temporary administrative access to your WordPress site. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

    Yours sincerely,
    The 8Themes Team

    Please contact administrator
    for this information.
    #378086 Copied In reply to: je n’arrive pas enregistrer mes modification suite a une erreur critique sur mon site
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    Thank you for contacting us and for using XStore.

    We hope this message finds you well. Thank you for bringing the issue regarding the Add to Cart button expansion and the appearance of two loaders to our attention.

    After a thorough review and analysis of your site, we have identified that the conflict is arising with the “MasterStudy LMS WordPress Plugin.” It appears that there might be a compatibility issue, specifically with the button and loader code, when integrated into the Xstore theme.

    To address this matter efficiently, we recommend first reaching out to the support team of the “MasterStudy LMS WordPress Plugin” for further assistance. They have the expertise to provide tailored solutions and guidance to ensure seamless integration with your theme.

    You can contact the plugin’s support team by visiting the following link: https://wordpress.org/support/plugin/masterstudy-lms-learning-management-system/ .

    Should you have any further questions or require additional assistance from our end, please feel free to reach out.

    Yours sincerely,
    The 8Themes Team

    #378085 Copied In reply to: Add to card Button expand and add two loader on clicking when i install MasterStudy LMS Plugin
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dimitris Polychronis,

    We appreciate your patience and would like to inform you that we have successfully addressed the issue you reported regarding the round display of product categories. The resolution involved the implementation of a custom CSS solution.

    To provide you with a clearer understanding, we have incorporated the necessary CSS code in the Elementor plugin. Specifically, this customization has been applied within the Advanced section of the Product Categories under XStore Custom CSS.

    For a visual representation and to ensure you can easily replicate the steps if needed, we have included an image illustrating the exact location and application of the custom CSS. Please refer to the following link for the visual guide:
    https://imgur.com/a/AKnU1Wv
    https://imgur.com/a/gNBKxZ4

    Thank you for bringing this matter to our attention, and we trust that you will now experience the expected display behavior as desired.

    Best Regards,
    The 8Theme Team

    #378064 Copied In reply to: How can I display 3 categories in one row of mobile view
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ubansal,

    We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

    For your reference, the solution involved disabling the “Remove Query Strings From Static Resources” feature. This adjustment was made within the “Speed Optimization” section found under “Theme Options” in the XStore settings.

    Please find attached an image that illustrates the modification for your convenience.
    https://imgur.com/gfDqt5i and https://imgur.com/p24yOfz

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #378058 Copied In reply to: elementor and website shows different data
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hakan Osman,

    We kindly request that you review the following article: https://passwordprotectwp.com/remove-uncategorized-wordpress/

    We trust that the information provided will assist in resolving your concern.

    Warm regards,
    The 8Theme Team

    #378051 Copied In reply to: When open a product image opens two gallery
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @M Project,

    Thank you for reaching out to us with your query. We understand your concern regarding the display of relevant blog posts in the search results.

    To tailor the search results to show only the relevant blog posts, please follow these steps:

    a) Access your WordPress dashboard.
    b) Navigate to ‘XStore’ in the menu.
    c) Click on ‘Header Builder’ under the ‘XStore’ section.
    d) Locate and click on ‘Search’ within the Header Builder settings.

    For a visual representation, please refer to the image provided in the following link:https://imgur.com/a/c1q2hQ9

    Within the Search settings, you will find an option named ‘Results Limit.’ This option allows you to control the maximum number of results displayed in the list.

    Please note that adjusting this limit won’t automatically filter out other posts but will control the number of results shown. If further customization is needed to fine-tune the relevance criteria, additional development work may be necessary.

    Best Regards,
    The 8Theme Team

    #378049 Copied In reply to: Meet Problem when searching for specific blog post
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hakan Osman,

    It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme and the lightbox from Elementor.

    Unfortunately, it is not possible to use both of them at the same time.

    To enable/disable the Lightbox for “Xstore” you can go to
    Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
    https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

    To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
    https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team.

    #378047 Copied In reply to: When open a product image opens two gallery
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @M Project,

    We trust this message finds you in good health. We appreciate your inquiry regarding the search results on our website.

    Having reviewed your settings adjustment and search query for “Vietnam” on the sidebar of our page https://wide-minds.com/news-update/ , we’d like to inform you that the Search functionality is operating as designed. It is configured to display all pertinent content, encompassing blog posts and other pages featuring the specified keyword in their titles or descriptions.

    For a visual representation, please refer to the image provided in the following link:https://imgur.com/a/BnDyeod

    Best Regards,
    The 8Theme Team

    #378036 Copied In reply to: Meet Problem when searching for specific blog post
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Telmo Baldaia,

    Thank you for reaching out to us, and We appreciate your continued patience. After conducting a thorough review of your site, we have identified that the issue with your shop page not displaying any products may be attributed to conflicting third-party plugins.

    To address this matter, kindly follow the steps outlined below:

    1) Disable Third-Party Plugins:
    Please deactivate all third-party plugins on your website, excluding the essential Theme Required/Recommended plugins. https://www.8theme.com/documentation/xstore/plugins/included-plugins/ After completing this step, clear your browser cache and revisit your site. This will help determine if any additional or extraneous third-party plugins are conflicting and causing the display issue.

    We kindly recommend that you take a complete backup of your site before proceeding.

    2) Activate Plugins One by One:
    If disabling all third-party plugins resolves the problem, proceed to activate each plugin one by one. After activating each plugin, carefully check your shop page to pinpoint which specific third-party plugin is causing the issue.

    3) Reach Out to Plugin Author:
    Upon identifying the problematic plugin, kindly reach out to the respective plugin author for further assistance. They should be able to provide specific insights and guidance related to their plugin.

    Best Regards,
    The 8Theme Team

    #378024 Copied In reply to: Category of products as a page / Shop page not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @basma,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you take a moment to review our theme documentation for further guidance and assistance. https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

    We trust that you will find the information helpful.

    Best Regards,
    The 8Theme Team

    #378020 Copied In reply to: Inquiry about the attached free plugin licenses
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Azza,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your site, we kindly ask that you clear your browser’s cache before revisiting the page.

    For your convenience, we have attached an image for reference. https://imgur.com/Mam6cet

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #378016 Copied In reply to: the variation text appears under the image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ljimenez,

    Thank you for contacting us and for using XStore.

    We hope this message finds you well.

    We are pleased to confirm that you have the ability to design a header similar to the example provided in the following image: https://pasteboard.co/o3JgnN5X2Hdh.png

    To proceed with the customization, kindly access the ‘Header Builder’ feature by navigating to ‘XStore’ > ‘Theme Options’ within your website’s dashboard. There, you will find a selection of widgets that can be utilized to construct your header according to the specific requirements you have in mind. Once you have arranged the widgets to your satisfaction, please ensure to save and publish your changes.

    For your convenience, we have included a reference image to assist you in this process: https://imgur.com/w5U4N86

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #378015 Copied In reply to: create a header like the image attached?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    1) Thank you for reaching out again to us with regard to the issue you are experiencing. We appreciate your diligence in providing detailed information.

    To address the concern regarding the disappearance of icons in your CSS, kindly follow the steps outlined below:

    a) Navigate to XStore in your WordPress dashboard.
    b) Proceed to Theme Settings.
    c) Access Header Builder.
    d) Within the Account section, specifically under the Icon in Mobile View setting, please check for the presence of the ‘X’ option.
    3) If the ‘X’ option is selected, this could be the source of the issue. Deselect the ‘X’ option to resolve the matter.

    For a visual reference, please consult the image provided in the link:https://imgur.com/a/aHeDvbS

    Once you have completed these steps, kindly review the mobile menu to ensure that the Account icon is no longer displayed.

    2) We appreciate your continued engagement with this matter. We understand your concern regarding the visibility of certain elements in the category section of the Mobile Menu.

    Allow me to reiterate that the appearance of the item in the category section is a result of the “Kategorie” tab’s presence in the Mobile Menu. The Mobile Menu settings, particularly in the Elements section, govern the display of elements on both the “Kategorie” and “Menu” tabs.

    In my previous response, We guided how to address this issue by reviewing and adjusting the Mobile Menu settings in the Elements section. By fine-tuning these settings, you can control the visibility of elements on both the “Kategorie” and “Menu” tabs, ensuring a more tailored and seamless user experience.

    For a visual reference, please consult the image provided in the link:
    https://imgur.com/a/SVSHjvo
    https://imgur.com/a/8PXOAgr

    Best Regards,
    The 8Theme Team

    #378011 Copied In reply to: where do I turn off the icon in the mobile menu?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ameerlee,

    Thank you for your response.

    1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #378009 Copied In reply to: Newsletter keeps Popping up on every click.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Weblike PRO,

    We are pleased to confirm that it is indeed feasible to design a single product page akin to the example you have provided. To accomplish this, kindly proceed as follows:

    1. Access the ‘XStore’ section.
    2. Navigate to ‘Theme Options’.
    3. Select ‘WooCommerce’.
    4. Proceed to ‘Single Product Builder’.
    5. Click on ‘Gallery’.
    6. Choose the desired type that meets your requirements.
    7. Ensure to save your changes by clicking ‘Publish’.

    For your convenience, we have included an image for reference to assist you with the process. https://imgur.com/q4yjzOW

    1/ & 2/ Should you enable the “Show Variation Gallery” feature within the Theme Options, you will have the capability to assign variation-specific gallery images by modifying the product. This process is illustrated in the following screenshot: https://ibb.co/RChzhgY Consequently, selecting any variation from the user interface will result in the display of the corresponding image gallery for that particular variation.

    We trust this information will be of assistance to you.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #378007 Copied In reply to: Product page design, product variations, product images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @M Project,

    Thanks for your contact.

    1) We understand that you are experiencing difficulty in obtaining specific search results when entering keywords, such as “Vietnam.” I’d like to clarify that the search feature is designed to display all relevant content, including blog posts and other pages that contain the specified keyword in their titles or descriptions.

    If you wish to refine your search to specifically showcase blog posts related to “Vietnam,” I recommend utilizing the search function with additional filters or parameters. By doing so, you can tailor the results to meet your specific requirements.

    For further assistance, I encourage you to explore the search settings in your WordPress dashboard. To access these settings, please navigate to Wp dashboard >> XStore >> Header Builder >> Search. Here, you will find options to adjust and customize the search settings to better align with your preferences.

    For a visual reference, please consult the image provided in the following link: https://imgur.com/a/NzKQAJw

    2) We appreciate your inquiry regarding the display of recent posts below the single post page on your website. To address your concern and modify the display to showcase only 2 recent posts instead of 3, kindly follow the outlined steps below:

    a)Navigate to your WordPress dashboard.
    b)Go to “XStore” and select “Theme Setting”
    c)Within the Theme Settings, find the “Global CSS” section.
    d)Paste the following CSS code into the provided space:

    .single-post .related-posts .posts-slider .swiper-slide {
    width: 50% !important;
}

    For a visual reference, please consult the image provided in the link: https://imgur.com/a/KI6X4J9

    Best Regards,
    The 8Theme Team

    #377999 Copied In reply to: Meet Problem when searching for specific blog post
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ljimenez,

    Thank you for using our theme and for contacting us.

    We appreciate your effort in sharing the screenshot with us.

    Should you desire to modify the font size of the main menu, we kindly ask you to follow these steps:

    1. Go to the ‘XStore’ section.
    2. Select ‘Theme Options’.
    3. Proceed to ‘Header Builder’.
    4. Click on ‘Main Menu’.
    5. Locate ‘Content Zoom (%)’.
    6. Enter the desired value to adjust the font size to your preference.
    7. Ensure to save your changes by clicking ‘Publish’.

    For your convenience, we have included an image to serve as a visual guide for the aforementioned process. https://ibb.co/2M1xpNP

    We trust that these instructions will effectively address your concern. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #377997 Copied In reply to: how change font size of main menu like attached image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Azza,

    Thank you for your prompt response.

    We are pleased to inform you that we have successfully modified the code on your website, which has resolved the issue. We kindly ask you to revisit your site after clearing your browser’s cache to verify the changes.

    For your reference, here is a screenshot of the code that we have adjusted: https://ibb.co/RpFw1Cq

    Additionally, we have prepared a video demonstrating the outcome on your website, which can be viewed here: https://www.veed.io/view/b3ed237b-fbf8-480b-9270-bb96df9d212f?sharingWidget=true&panel=share

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Warm regards,
    The 8Theme Team

    #377993 Copied In reply to: the variation text appears under the image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    We extend our warmest gratitude for your understanding and are pleased to welcome you.

    We believe that your requirements may be met through code customization. Should you wish to engage our professional Customization services, we kindly invite you to complete the form available at our contact page: https://www.8theme.com/contact-us/

    Best regards,
    The 8Theme Team

    #377992 Copied In reply to: Adding a scroll feature where the extra images are shown?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Mehla,

    Thank you for reaching out to us.

    We advise that you proceed with the installation of the XStore theme on a very fresh new WordPress OR by utilizing the WordPress Reset plugin. This tool is designed to facilitate the removal of all current content, allowing you to install a fresh version of the theme. You can access the WordPress Reset plugin at the following URL: https://wordpress.org/plugins/wp-reset/.

    For detailed instructions on how to install the theme, please consult our theme documentation on Theme Installation, which is available here: https://www.8theme.com/documentation/docs/theme-installation/.

    Once the theme has been successfully installed, you may import the demo content of your choice by adhering to the guidelines outlined in our XStore documentation on Demo Content, which can be found at: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/.

    Should you experience any difficulties during the installation, we kindly ask that you reset the installation and provide us with temporary administrative access to your WordPress site.
    You can submit these credentials securely in the private content area of our support forum. This will allow us to offer you the necessary assistance with the theme installation.

    Please ensure you provide us with the following information:

    – WP admin URL:
    – WP admin username:
    – WP admin password:

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,
    The 8Theme Team

    #377991 Copied In reply to: Didn’t find the Homepage design: home-banners
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ameerlee,

    We appreciate you contacting us with the issues you have encountered concerning the Newsletter Popup on your website. We recognize the inconvenience this may have caused and are committed to helping you resolve these matters promptly.

    1) Popup Timing Configuration:
    To rectify the issue of the Newsletter Popup appearing with each click, we kindly ask you to implement the following steps:

    – Access the ‘XStore’ menu, then navigate to ‘Theme Settings’ > ‘Header Builder’ > ‘Newsletter’.
    – Within the ‘Action Mode’ section, please select ‘Delay’ to set the primary action for displaying your newsletter popup.
    – Adjust the ‘Delay (Ms)’ setting to establish the desired time delay, in milliseconds, before the popup is displayed. This adjustment will aid in managing the popup’s appearance frequency.

    For visual assistance, you may refer to the image provided at this link:
    https://imgur.com/a/zEaWvwf

    2) Popup Frequency Adjustment:

    Regrettably, the theme does not offer a direct option to restrict the popup’s display to a specific number of times per user. Nonetheless, the ‘Delay (Ms)’ feature previously mentioned can be employed to regulate the interval between popups, thereby enhancing the overall user experience.

    For additional information, please consult the XStore documentation regarding the ‘XStore Newsletter Popup’ at the following link:
    https://www.8theme.com/documentation/docs/xstore-newsletter-popup/

    We trust these instructions will be of assistance. Should you require any further clarification, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #377990 Copied In reply to: Newsletter keeps Popping up on every click.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @smalameri,

    Thank you for using our theme and for contacting us.

    We hope this message finds you well. Thank you for reaching out to us regarding the issue you’re experiencing with the navigation on your website.

    1) To better assist you, we kindly request that you share relevant image(s) or screenshots of the problem. This will allow us to visually identify the concern and provide you with a more accurate and precise solution.

    2) In the meantime, if you are looking to update the link in the Main Menu, please follow these steps:

    a) Log in to your WordPress dashboard.
    b) Navigate to “Appearance” and select “Menus.”
    c) Choose the “Main Menu” from the dropdown menu to edit.
    d) Locate the menu item associated with the Home Page.
    e) Update the URL in the menu section to the correct one.

    For a visual reference, please consult the image provided in the following link: https://imgur.com/a/OH8qDLi

    If the issue persists or if you have any further questions, feel free to share more details or screenshots, and we will be happy to assist you promptly.

    Best Regards,
    The 8Theme Team

    #377929 Copied In reply to: I bought a new theme and it was installed, but unfortunately the main page did not appear
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ayrton,

    Thank you so much for purchasing our theme and contacting our support center.

    1) Plugin and Custom Code Verification:

    Please verify whether the issue is associated with any third-party plugins or custom code that may be present on your website. Sometimes conflicts between plugins or custom code can hinder the proper functioning of customization options.

    2) Test with Storefront Theme:

    To isolate the issue and confirm whether it is specific to YELLOW PENCIL, we recommend switching to the default Storefront theme (Appearance > Themes) temporarily. Check if the problem persists with the default theme. If the issue persists, it could indicate a plugin-related concern.

    We kindly recommend that you take a complete backup of your site before proceeding.

    3) Contact YELLOW PENCIL Support:

    If the issue persists after the above steps, we recommend reaching out to the YELLOW PENCIL support team directly. They are better equipped to provide specialized assistance for their plugin. You can contact them through their support page: –https://yellowpencil.waspthemes.com/contact/

    These steps should assist you in achieving the desired outcome. If you encounter any issues or have further questions, feel free to reach out to us for additional support.

    Best Regards,
    The 8Theme Team

    #377924 Copied In reply to: [Yellow Pencil] Problemas ao aplicar alteração em todo o site.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    We hope this message finds you well. Thank you for reaching out to us regarding the issue you’ve encountered with the item display in the category section.

    1) To facilitate a more accurate assessment and provide you with a suitable solution, we kindly request that you share the relevant image(s) or screenshot of the problem. This will enable us to visually identify the concern and offer a precise resolution.

    2) Upon reviewing your concern, it appears that the item is showing up in the category section due to the presence of the “Kategorie” tab in the Mobile Menu. The Mobile Menu settings in the Elements section allow elements to be displayed on both the “Kategorie” and “Menu” tabs.

    To address this matter, I recommend reviewing the Mobile Menu settings in the Elements section and adjusting the visibility of elements accordingly. By modifying these settings, you can control which elements appear on the “Kategorie” tab and the “Menu” tab, ensuring a more streamlined and tailored user experience.

    For a visual reference, please consult the image provided in the link: https://imgur.com/a/FXcOVuf

    Best Regards,
    The 8Theme Team

    #377917 Copied In reply to: where do I turn off the icon in the mobile menu?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @WebDev,

    Thank you for your response.

    Upon reviewing your website, we have observed that the brand name is prominently displayed above the product titles within the Elementor product grid/carousels.

    For your convenience, we have attached an image to illustrate our findings. https://imgur.com/37LTJ0m

    Should you require any further assistance or clarification, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #377909 Copied In reply to: Display brand above product titles in product archives
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @FMiMBranding,

    1/ Upon a thorough review of your website, https://fmimbranding.ca/ -we have identified a critical error that requires immediate attention. For your convenience, we have captured a screenshot of the issue, which can be viewed at the following link: https://imgur.com/ZCjvqV5

    Our analysis suggests that the error may be stemming from a conflict involving the Jetpack plugin and the WooCommerce Payments plugin on your WordPress site. To address this matter, we kindly request that you temporarily deactivate these plugins, as well as any cache plugins that are not part of the XStore package. Detailed information about the included plugins can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    After deactivating the aforementioned plugins, please proceed to clear your browser’s cache before revisiting the site to verify if the issue has been resolved.

    We trust that these steps will rectify the problem at hand.

    2/ Should the provided solution fail to resolve your issue, we kindly request that you furnish us with your cPanel login credentials. This will enable us to conduct a thorough examination and address the problem on your behalf.

    Please provide the following details in private content area:
    – cPanel URL:
    – cPanel Username:
    – cPanel Password:

    We appreciate your cooperation and look forward to assisting you.

    Best Regards,
    The 8Theme Team

    #377906 Copied In reply to: There has been a critical error on this website. Please check your site admin email inbox for instru
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Azza,

    Thank you for reaching out to us with your concern. We appreciate your detailed explanation of the issue you’re facing with the product variation text appearing under the image when hovering over a product on the shop page.

    To address this matter, you can follow the steps outlined below to hide the variation text specifically on the shop page:

    a) Navigate to your WordPress dashboard.
    b) Go to “XStore” and select “Theme Setting”
    c) Within the Theme Settings, find the “Global CSS” section.
    d) Paste the following CSS code into the provided space:

    .woocommerce-shop .product-has-fadeIn-content:hover .product-fadeIn-area {
    opacity: 0 !important;
    visibility: hidden !important;
}

    For a visual reference, please consult the image provided in the link: https://imgur.com/a/nJhWN6L

    These steps should assist you in achieving the desired outcome. If you encounter any issues or have further questions, feel free to reach out to us for additional support.

    Best Regards,
    The 8Theme Team

    #377904 Copied In reply to: the variation text appears under the image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @FMiMBranding,

    Please check the private content area.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #377899 Copied In reply to: There has been a critical error on this website. Please check your site admin email inbox for instru
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Azza,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #377876 Copied In reply to: How to hide you may also like from the account page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Peter,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We understand that you’re experiencing an intermittent issue with the cookie banner reappearing during the same session, especially after refreshing the landing page in Chrome and occasionally on other pages. We apologize for any inconvenience this may have caused.

    To address this matter, We recommend checking and adjusting your theme’s cookie settings. Please navigate to Theme Options > GDPR & Cookies. Make sure that the settings align with your preferences and compliance requirements.

    For more detailed guidance on managing cookies with XStore, We encourage you to consult our documentation, specifically the article on cookies

    Please read the next article in our documentation https://www.8theme.com/documentation/xstore/support/cookies/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    The 8Theme Team

    #377873 Copied In reply to: GDPR Cookie Banner Comes back after closing
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