Tony Rodriguez

Hello, @Phoenixtalia,

Thank you so much for purchasing our theme and contacting our support center.

Please be advised that the shipping functionality is provided by the WooCommerce plugin, Please contact WooCommerce plugin support for assistance. which support forum can be found at the following URL: https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @TopGuides,

Thank you for contacting us and for using XStore.

To address your concern, we kindly request that you insert the custom CSS code into your website. This can be accomplished by navigating to the following location within your website’s dashboard: XStore > Theme Options > Theme Custom CSS > Global CSS. https://www.w3schools.com/css/css_table.asp

For your convenience, we have provided images as a visual guide to assist you with this process. https://ibb.co/XjSwMmN https://ibb.co/hLfz98h https://ibb.co/0t5LZt6

We hope you find this information helpful. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Blokey,

Thank you for contacting us and for using XStore.

Do you mean this: https://ibb.co/fF5zNty

Kindly proceed with the following steps to insert the provided CSS code into your XStore theme. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS, and paste the code therein.

.sidebar-widget.widget_product_categories .widget-title {
    background: black !important;
}

Please note that within the CSS code, you have the flexibility to alter the color to suit your preferences.

Should you require assistance with a different matter, or if the issue pertains to altering the background color in a specific section, we would greatly appreciate it if you could furnish us with a screenshot of the area in question. This will enable us to provide you with more targeted support.

We look forward to your response and are here to assist you with any further inquiries.

Best Regards,
The 8Theme Team

Hello, @Benny Wong,

Thank you for using our theme and for contacting us.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/chilling.hk/Mhuc40xC/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/5RCXVxF & https://imgur.com/LLkFuPs

About your results on gtmetrix results:

-Efficiently encode images https://gtmetrix.com/efficiently-encode-images.html

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

-Reduce initial server response time https://gtmetrix.com/reduce-initial-server-response-time.html

-Properly size images https://gtmetrix.com/properly-size-images.html

-Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.

For visual reference from your site : https://imgur.com/a/AO5ETbi

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @SS,

Should you prefer to display solely the Page Title on your website, omitting the breadcrumbs, we kindly ask that you follow the steps outlined below:

1. Navigate to the “XStore” section within your website’s dashboard.
2. Proceed to “Theme Options.”
3. Locate the “Theme Custom CSS” area.
4. Select the “Global CSS” option.
5. Copy the CSS code provided below and paste it into the designated field.
6. Ensure to save your changes by clicking “Publish.”

nav.woocommerce-breadcrumb span.delimeter {
    display: none !important;
}
nav.woocommerce-breadcrumb a {
    display: none !important;
}

We are optimistic that this guidance will effectively address your requirements. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Brunos,

Thank you for reaching out to us. We are pleased to provide you with a solution to address the issue you are experiencing.

To begin, please navigate to the ‘Appearance’ section, then select ‘Widgets’ from your dashboard. Here, you will need to create a new sidebar. We have already set up an example on your site for your reference, which includes the use of the Xstore Search Widget. You can view the setup here: https://ibb.co/tHWjDZq

Once you have created the new sidebar, proceed to ‘Xstore’ and then ‘Static Blocks’. You will need to edit the specific Static Block that is utilized on the Single Product page beneath the header. After editing, insert the sidebar element on that page and select the newly created sidebar that you established under ‘Appearance’ >> ‘Widgets’. An example of this configuration on your site can be found at the following link: https://ibb.co/4p1xXRb

We trust that these instructions will assist you in achieving the desired outcome. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Steklov,

Thank you for contacting us and for using XStore.

Should you desire to alter the term “Shop” within the breadcrumb navigation of your website, we kindly advise the installation of the Loco Translate plugin. Upon successful installation, please proceed to modify the language file associated with the XStore theme to reflect your specific requirements. Ensure to save your settings after making the necessary changes.

For your convenience, we have included a visual reference to assist you with this process. https://ibb.co/pL06Jwj & https://ibb.co/Sd8HKqD

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We hope you find these instructions beneficial. Should you require further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Brunos,

Thank you for your response.

We have conducted a thorough review of your website and would like to inform you that the product categories are currently being sorted by their respective IDs in descending order. Upon inspection, it appears that the categories are displayed correctly on your website, in accordance with their IDs. https://ibb.co/8YRFQ4w

Should you desire to modify the sorting order of the product categories, it will be necessary to remove the specific categories in question and subsequently create new ones. This can be accomplished by navigating to the WP-dashboard, selecting ‘Products’, and then ‘Categories’.

To assist you further, we have prepared a detailed video tutorial that demonstrates the process. We kindly ask that you view the video in its entirety for comprehensive guidance.

We trust that this information will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @SS,

Thank you so much for purchasing our theme and contacting our support center.

Should you wish to display the page title on the archive page, kindly proceed to the following navigation path: XStore > Theme Options > Breadcrumbs, and ensure to save your changes.

For your convenience, a reference image has been provided. https://ibb.co/cLtNcJf
https://ibb.co/cJn4fnH

We trust this guidance will be of assistance to you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @zenoshk,

Thank you for using our theme and for contacting us.

1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

2/ We kindly request that you reach out to the plugin’s support team or the author directly for further assistance.

3/ Additionally, Please read and follow the steps written in this article – https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this information is helpful.

Please be advised that for each issue you encounter, we kindly request that you initiate a new topic on our support forum.

Best Regards,
8Theme’s Team

Hello, @Brunos,

Thank you for using our theme and for contacting us.

We appreciate your inquiry regarding the display limitations of the product categories element within our system. As you have correctly noted, the current configuration allows for a maximum of six columns.

Should you desire to present twelve columns in a single row, we recommend the following workaround: please utilize a two-column structure. Within this structure, insert two separate product categories elements. Subsequently, configure each element to display six columns through their respective settings. Once adjusted, please ensure to save the updates.

For your convenience, we have attached an image to serve as a visual guide for this process. https://imgur.com/kNTecax

We trust this solution will meet your requirements. Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @barry.tuber,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm regards,
The 8Theme Team

Hello, @nharroum,

Thank you so much for purchasing our theme and contacting our support center.

If you are facing issues with static blocks not working properly in Elementor, especially when encountering infinite loading or 404 errors, you can try the following steps to troubleshoot and resolve the problem:

Cache Issues:
Clear the cache of your website and your browser. Cached data may sometimes interfere with Elementor’s functionality. If you are using a caching plugin, clear the cache through the plugin settings.

Permalinks Settings:
Ensure that your permalinks are set correctly. Go to your WordPress dashboard, navigate to Settings > Permalinks, and select a common setting like Post Name. Save changes. This may sometimes resolve 404 errors.

Elementor Version:
Make sure you are using the latest version of Elementor and WordPress. Outdated versions can sometimes cause compatibility issues.

Memory Limit:
Check your PHP memory limit. You may need to increase it if it’s too low. You can do this by editing the wp-config.php file or contacting your hosting provider.

Additionally, please read the official documentation of Elementor plugin: https://elementor.com/help/elementor-not-loading/

We hope this helps.

Warm regards,
The 8Theme Team

Hello, @Boddicker,

Thank you for your response.

We are pleased to inform you that the issue you reported has been resolved. We kindly ask that you clear your browser’s cache and revisit your website to confirm the resolution.

Additionally, we have successfully updated the XStore theme to the latest version, 9.2.7, on your site.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Boddicker,

Thank you for reaching out to us.

We tried to log in to your site, which requires two-factor authentication (2FA). A screenshot has been provided in the private content area for reference.

To address the issue you are experiencing, we kindly suggest consulting our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/.

Alternatively, you may attempt a manual update of the theme using FTP by following the instructions provided here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team