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What happened? A new template was uploaded. Please help. I want my first template

This topic has 2 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez

smalameri

Participant

February 6, 2024 at 08:25

What happened? A new template was uploaded. Please help. I want my first template. Everything was deleted. I am tired. Why did this happen?

Please, contact administrator
for this information.

#382541 Copied Theme version: .9.2.5 WooCommerce version: 8.4.0

1 Answer

Tony Rodriguez

Support staff

February 6, 2024 at 09:59

Hello, @smalameri,

Thank you for contacting us and for using XStore.

We are sorry to hear that you’re facing issues with your WordPress WooCommerce website. If a new template was uploaded and it caused the deletion of your existing content, there are a few things you can check and steps you can take:

Backup:
If you have a backup of your website, you can restore it to the previous state. Many hosting providers offer regular backups, and you might also have a backup plugin installed. Check your backup options and restore the site to a point before the template change.

Contact Hosting Support:
Reach out to your hosting provider’s support team. They might have backups or logs that can help recover your lost content.

We hope this helps.

Best Regards,
The 8Theme Team

#382557 Copied
Tagged: first woocommerce template, new template upload, woocommerce beginner guide, woocommerce themes, wordpress templates, wordpress theme help
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