This topic has 2 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez
Hello,
trying to update xstore core, we get the following error message: Package could not be installed: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Can you please advise?
Hello, @Bas Kling,
Thank you for contacting us and for using XStore.
We kindly request that you take a moment to read and adhere to the instructions provided in our theme documentation. https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update
We trust this will be of assistance to you.
If the issue persist, we would appreciate it if you could create temporary wp-admin access and FTP access share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.
We kindly recommend that you take a complete backup of your site before proceeding.
To create FTP access, please contact your hosting provider for assistance.
Warm regards,
The 8Theme Team
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