Hello, @smalameri,

We appreciate you taking the time to notify us about the difficulties you are encountering with the “Empty Shopping Cart” button. Please accept our deepest apologies for any inconvenience this may have caused you.

Upon receiving your report, we conducted a comprehensive examination of the issue, utilizing the default WooCommerce theme, “Twenty Twenty-Three,” for our tests.

Our findings suggest that the problem you are facing does not stem from our theme. As such, we respectfully recommend that you contact WooCommerce support directly at https://wordpress.org/support/plugin/woocommerce/ to report that the issue persists even when using the Twenty Twenty-Three theme.

We believe that once the issue is resolved with the default theme, it will also be rectified when using our theme.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us. We are committed to providing you with the support you need.

Warm regards,
The 8Theme Team

Hello, @smalameri,

Thank you for reaching out to us and bringing the empty shopping cart button issue to our attention.

1) We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

2) To assist you with your inquiry, we request that you provide us with a URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7

– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

3) Additionally, Could you please check how it works with the default WordPress theme like Appearance > Themes > (Storefront) to understand is it our theme issue or not?

Please note that you should take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
The 8Theme Team

Hello, @Sweet D,

Thank you for contacting us and for using XStore.

To solve your issue please follow the steps.

1) We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

2) We suggest disabling all third-party plugins (including cache plugins and disable CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

3) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end. Please temporary disable the CDN and server cache on your site and check again.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Kombajn88,

Thank you so much for purchasing our theme and contacting our support center.

If you were making modifications directly in the parent theme and then updated the theme, your changes could be overwritten by the update. This is a common issue when making direct modifications to the main theme files.

If the redirect feature was added through the “Theme file editor” in the “Theme functions” (functions.php) file, but you can’t find the code there now, there are a few steps you can take to troubleshoot and resolve the issue:

Child Theme Check:
First, make sure that you are checking the correct functions.php file. If you are using child themes, modifications might be in the child theme’s functions.php rather than the main theme’s functions.php.

Child Theme Creation:
If you still can’t find the redirect code, consider creating a child theme if you haven’t already. This allows you to make modifications without affecting the main theme, and it’s easier to track changes.

Best regards,
The 8Theme Team.

Hello, @WebDev,

We hope this message finds you well. Thank you for reaching out to us with your query regarding global title changes in our theme.

We understand that you are looking to change titles globally, similar to the method described in the article we referenced for the single product variation. This is the additional functionality of any third-party plugin. Currently, our theme does not offer a built-in setting or functionality for global title changes. However, we appreciate your feedback and understand the importance of such a feature.

Should you wish for this feature, we kindly invite you to submit a feature request on our Taskboard at https://www.8theme.com/taskboard/. If your suggestion garners sufficient support from our customer community, our development team will give serious consideration to incorporating this feature in a future update.

Yours Sincerely,
The 8Theme Team.

Hello, @musi,

Thank you for your response.

We are pleased to inform you that the issue you were experiencing with your website has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our technical team has deactivated the ‘WooCommerce Infinite Scroll and Ajax Pagination’ plugin and has instead activated the ‘Pagination Type’ option available within the XStore theme. You can find this setting by navigating to XStore > Theme Options > WooCommerce > Shop > Shop Page Layout. For your convenience, we have attached an image to this email to serve as a reference. https://imgur.com/Hi71UNl and https://imgur.com/r5RQBe1

It is important to note that the simultaneous use of both the ‘WooCommerce Infinite Scroll and Ajax Pagination’ plugin and the XStore theme’s ‘Pagination Type’ option was identified as the root cause of the conflict leading to the issue.

To prevent any future inconvenience, we recommend utilizing only one of these functionalities at a time.

Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @WebDev,

Thank you so much for purchasing our theme and contacting our support center.

We have carefully reviewed the issue you reported concerning the display of variation titles on archive pages when set as simple products. It appears that the resolution to this matter involves customizing the variation titles within WooCommerce. To aid you in this process, we have prepared a detailed guide that specifically addresses this issue.

We kindly suggest that you consult our article titled “How to Customize Variation Titles in WooCommerce,” which provides step-by-step instructions and valuable insights. You can access the guide by clicking on the following link: https://iconicwp.com/docs/woocommerce-show-single-variations/customize-your-product-variation-names/

Additionally, for a visual walkthrough, we invite you to view the image provided at this link: https://imgur.com/a/bjGVBU5

We trust that this information will be beneficial to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @Zg007,

Thank you for your response.

1/ We kindly request that you furnish us with FTP access credentials in the private content area to facilitate a more thorough investigation of the issue at hand.

To create FTP access, please contact your hosting provider for assistance.
(FTP host, FTP username, FTP password, FTP port, FTP encryption)

2/ To assist us in comprehensively understanding the issue you are encountering, we kindly request that you capture a video recording that demonstrates the problem. Once recorded, please upload the video file to a file-sharing service of your choice, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, for a more detailed analysis, we would appreciate it if you could provide the URL of the product in question along with any relevant screenshots.

Your cooperation in this matter is greatly appreciated, and it will enable us to address your concerns more effectively.

Thank you for your attention to this request.

Best regards,
The 8Theme Team

Hello, @bolton12,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please try to increase your PHP version as 8.0

2/ We kindly request that you refer to the instructions provided in our theme documentation regarding the registration process for the XStore theme. The comprehensive guide can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We are confident that following these guidelines will assist you in resolving your issue effectively.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Narcisus,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you desire to alter or delete the images located in the footer on the cart or checkout page, kindly proceed to the following path within your dashboard: XStore > Theme Options > WooCommerce > Cart/Checkout Layout > Footer > Content. Here, you may add content according to your preferences or opt to utilize a static block. Once completed, please ensure to save your changes by clicking ‘Publish’.

Please refer to the image provided at the following link for further reference: https://imgur.com/MsZVYkv

2/ We would like to inform you that it is necessary to install the Loco Translate plugin on your website to facilitate the translation process. For your convenience, please refer to the following guide for detailed instructions: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

Once the plugin is installed, you may begin editing translations by accessing the ‘Loco Translate’ section within your WordPress dashboard. To modify theme translations, please select ‘Themes’, choose ‘XStore’, and then click on ‘edit translation’. For editing plugin translations, navigate to ‘Loco Translate’, select ‘Plugins’, followed by ‘XStore Core’, and then ‘edit’.

Should you require any additional support or have questions during this process, we encourage you to reach out to us without hesitation.

3/ Actually, the Cart and Checkout pages are the default WooCommerce pages, and the theme does not have any influence on them except for some styling.
If you want to add some more fields or content on those pages, then you have to make it possible using Customization.

You can check this article as a reference: https://hollerwp.com/customize-woocommerce-checkout-page/
https://happyaddons.com/how-to-edit-woocommerce-cart-page-with-elementor/

Additionally, Please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

We trust this guidance will be of assistance to you.

Warm regards,
The 8Theme Team.

Hello, @sergeantmaster,

Upon reviewing your website, we have observed that it is currently operating with an outdated version of the XStore theme (version 9.2.3) alongside the most recent iteration of the XStore core plugin (version 5.2.5).

For optimal performance and security, it is imperative to ensure that both the theme and core plugin are updated to their latest versions. You may view the detailed changelog and the enhancements included in the recent updates at the following link: https://xstore.8theme.com/update-history/

Furthermore, we have previously provided an instructional article detailing the process for updating the theme. We kindly ask that you refer to this guide, which was included in our last correspondence, to facilitate the update on your website.

We trust that implementing these updates will effectively address any issues you may be experiencing.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @GTP,

Thank you for contacting us and for using XStore.

1/ We hope this message finds you well. Thank you for bringing the issue to our attention. After reviewing the details you provided, it appears that the XStore theme does not have an exact scroll bar feature for the gallery images. However, the theme offers an alternative solution using Slider Thumbnails.

To enable the Slider Thumbnails for the gallery images, please follow these steps:

a)Log in to your WordPress dashboard.
b)Navigate to “XStore” in the admin menu.
c)Go to “Theme Settings” and click on “Single Product Builder.”
d)Look for the “Gallery” section.
e)Select the “Sidebar Gallery Type.”
f)Enable the option “Slider For Thumbnails.”

For a visual guide, please refer to the provided image at the following link:https://imgur.com/a/DDFDfKP

By following these steps, you should now have Slider Thumbnails for the extra images, allowing for a smoother navigation experience. If you encounter any further issues or have additional questions, feel free to reach out to our support team for assistance.

Yours Sincerely,
The 8Themes Team.

Hello, @Zg007,

Thank you for using our theme and for contacting us.

We would like to inform you that Chat GPT is available in two distinct editions: Free version and a subscription-based version. To assist you effectively, may We kindly inquire which version you are currently utilizing? If it is the paid version, please provide us with your API key in the private content area.

Additionally, for us to conduct a thorough review and offer the necessary support, we would require your WordPress administrative login credentials. Rest assured that your sensitive information will be handled with the utmost confidentiality and security.

Please feel free to share the requested details at your earliest convenience. Our team is committed to providing you with prompt and efficient assistance.

Furthermore, We have included the XStore Documentation and a video link below, which provides detailed instructions on how to set up ChatGPT (OpenAI) with the XStore theme. Please review the documentation to ensure that all necessary steps have been followed.

https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-chatgpt-openai-with-xstore-theme/

https://www.youtube.com/watch?v=kf5fUK8Wh_4

Best regards,
8Theme’s Team

Hello, @Yasir Alam 8Theme,

Thank you for contacting us and for using XStore.

To enable the “Out of Stock” text to appear on the single product page when a product is not available, please adhere to the following instructions:

1. Access your WordPress dashboard by logging in.
2. In the dashboard menu, locate and click on “XStore Theme Options”
3. Proceed to the “WooCommerce(Shop)” section and select “Single Product Builder.”
4. Within the “Add to Cart & Quantity” settings, find the “Stock Status” option in the left sidebar.
5. Browse the available options and activate the “Stock Status” feature.

For your convenience, a visual guide has been prepared and can be viewed at the following URL: https://imgur.com/a/O2dkIap

You may grant us temporary access to your website, which would allow us to implement the necessary changes on your behalf.

We are dedicated to your complete satisfaction and are committed to delivering an exceptional experience. Your patience and cooperation are greatly appreciated as we work to resolve this matter.

Yours sincerely,
The 8Themes Team

Hello, @Kristjan,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team