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XStore OpenAI Assistant does not work I have an API key

This topic has 15 replies, 4 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

Zg007

Participant

December 23, 2023 at 16:41

Hello, I generated an API key for GPT 4, put it in the dashboard (XStore control panel), but it doesn’t work, it throws the message The model gpt-4 does not exist or you do not have access to it. Learn more: https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4.
You can help me with that.
Thank you

#377534 Copied Theme version: 9.2.5

14 Answers

Tony Rodriguez

Support staff

December 25, 2023 at 12:27

Hello, @Zg007,

Thank you for using our theme and for contacting us.

We would like to inform you that Chat GPT is available in two distinct editions: Free version and a subscription-based version. To assist you effectively, may We kindly inquire which version you are currently utilizing? If it is the paid version, please provide us with your API key in the private content area.

Additionally, for us to conduct a thorough review and offer the necessary support, we would require your WordPress administrative login credentials. Rest assured that your sensitive information will be handled with the utmost confidentiality and security.

Please feel free to share the requested details at your earliest convenience. Our team is committed to providing you with prompt and efficient assistance.

Furthermore, We have included the XStore Documentation and a video link below, which provides detailed instructions on how to set up ChatGPT (OpenAI) with the XStore theme. Please review the documentation to ensure that all necessary steps have been followed.

https://xstore.helpscoutdocs.com/article/159-how-to-setup-chatgpt-openai-with-xstore-theme

https://www.youtube.com/watch?v=kf5fUK8Wh_4

Best regards,
8Theme’s Team

#377600 Copied

Zg007

Participant

December 25, 2023 at 16:35

Hello, I have an AI subscription. And one more thing, when I add a new product the Xstore AI Assistant looks different than it does on the finished product page.

Please contact administrator
for this information.

#377649 Copied

Zg007

Participant

December 25, 2023 at 17:52

I forgot the website.

Please contact administrator
for this information.

#377654 Copied

Tony Rodriguez

Support staff

December 26, 2023 at 08:45

Hello, @Zg007,

Thank you for your response.

1/ We kindly request that you furnish us with FTP access credentials in the private content area to facilitate a more thorough investigation of the issue at hand.

To create FTP access, please contact your hosting provider for assistance.
(FTP host, FTP username, FTP password, FTP port, FTP encryption)

2/ To assist us in comprehensively understanding the issue you are encountering, we kindly request that you capture a video recording that demonstrates the problem. Once recorded, please upload the video file to a file-sharing service of your choice, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, for a more detailed analysis, we would appreciate it if you could provide the URL of the product in question along with any relevant screenshots.

Your cooperation in this matter is greatly appreciated, and it will enable us to address your concerns more effectively.

Thank you for your attention to this request.

Best regards,
The 8Theme Team

#377679 Copied

Zg007

Participant

December 27, 2023 at 16:04

The hosting provider says that your IP address is required for your FTP access.

#377817 Copied

Rose Tyler

Support staff

December 27, 2023 at 16:31

Hello, @Zg007,

We appreciate your prompt response.

Here are IPs:
176.98.71.85 and 176.98.92.187

Best regards,
The 8Theme Team

#377820 Copied

Zg007

Participant

December 27, 2023 at 17:34

From host provider.

Please contact administrator
for this information.

#377831 Copied

Rose Tyler

Support staff

December 28, 2023 at 08:17

Hello, @Zg007,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/xzCJ7wY0c_ib To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Kind Regards,
8theme team

#377861 Copied

Zg007

Participant

December 28, 2023 at 14:51

Try again, the hosting provider says that they have set it up as you requested.

#377935 Copied
Rose Tyler

Support staff

December 28, 2023 at 15:17
Hello, @Zg007,

We appreciate your prompt response and videos, but we can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team
#377941 Copied
Zg007

Participant

December 28, 2023 at 15:21

I have re-added your IP address to FTP allow 176.98.71.85

#377944 Copied

Andrew Mitchell

Support staff

December 28, 2023 at 17:58

Hello, @Zg007,

We appreciate your contact. Upon reviewing the situation, we have conducted a test of our key on your website and can confirm that it is operating as expected. This indicates that the problem may originate from your key, and it is conceivable that your access has been restricted.

To address this issue, we advise you to reach out to OpenAI support and inquire about the status of your payments. They should be able to provide the necessary assistance to rectify the situation.

Should you need any additional support or have further questions, please feel free to get in touch with us.

Warm regards,

The 8Theme Team

#377969 Copied

Zg007

Participant

December 28, 2023 at 18:55

Ok, I’ll check, thanks.

#377972 Copied

Rose Tyler

Support staff

December 29, 2023 at 08:03

Hello, @Zg007,

We sincerely appreciate your understanding in this matter.

Kind Regards,
8theme team

#378004 Copied
Tagged: api key issues, api key wordpress problems, woocommerce troubleshooting, woocommerce wordpress templates, wordpress openai not working, xstore assistant solutions, xstore openai assistant
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