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Header menu position is not correct if decrease the browser width

This topic has 4 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Tony Rodriguez

Prithwiraj

Participant

December 26, 2023 at 11:28

Hi the menu position is not coming properly if the browser size(Width) is not big. Please guide me regarding the issue.

Here are the screenshot(Not correct): https://prnt.sc/aJAjMDU3rOoZ

It should be always like: https://prnt.sc/EM5V3IVkY5w0

Link of my website: https://www.medvista.medwizes.com/

#377719 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

3 Answers

Tony Rodriguez

Support staff

December 26, 2023 at 11:40

Hello, @Prithwiraj,

Thank you for contacting us and for using XStore.

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#377722 Copied

Prithwiraj

Participant

December 26, 2023 at 12:12

Please use this temporary login:

Please contact administrator
for this information.

#377728 Copied

Tony Rodriguez

Support staff

December 26, 2023 at 13:47

Hello, @Prithwiraj,

Thank you for your response.

We are pleased to inform you that the issue has been successfully resolved. The correct menu position is now consistently maintained, regardless of the browser size.

To achieve this, we made adjustments to the header configuration, specifically disabling the “Header Overlap” option in the Header Overlap section of the left sidebar. This modification ensures that the menu displays correctly under varying browser widths.

For your convenience, We have provided a visual reference demonstrating the corrected menu position:
https://imgur.com/a/McyDEU1
https://imgur.com/a/agHm8H3
.
Additionally, we observed that your website is currently using the Old XStore theme and associated plugins. To further enhance the performance and security of your site, we recommend updating the XStore theme to the latest version. It is crucial to ensure that all associated plugins are also updated to their latest versions for optimal compatibility.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/Kt1sxyQ

For detailed instructions on how to update the XStore theme and its plugins, please refer to the XStore theme documentation:

Theme Update: https://xstore.helpscoutdocs.com/article/63-theme-update
Included Plugins Update: https://xstore.helpscoutdocs.com/article/36-included-plugins

Before initiating any updates, we strongly advise taking a complete backup of your site to prevent any unforeseen complications. This ensures that your data is safeguarded throughout the updating process.

Best regards,
The 8Theme Team.

#377735 Copied
Tagged: browser width adjustment, header menu position, responsive design issues, template fix, woocommerce templates, wordpress
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