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Customer reviews are not showing in tabs or any other place

This topic has 7 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Kristjan

Kristjan

Participant

December 24, 2023 at 10:39

Customer reviews are not showing. In themes settings, on single product page, reviews position is set to “tabs”.

#377546 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

6 Answers

Tony Rodriguez

Support staff

December 25, 2023 at 07:42

Hello, @Kristjan,

Thank you for using our theme and for contacting us.

We hope this message finds you well.

We understand that you are interested in displaying customer reviews on the Single product pages of your website. To assist you with this, we have created an instructional video on our test site that outlines the necessary steps to achieve this.

Please take the time to watch the video in its entirety and follow the instructions provided. We trust that this will effectively address your needs. https://www.veed.io/view/a2e10109-2f2a-4f5d-aba9-37f0566ab5bf?sharingWidget=true&panel=share

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#377565 Copied

Kristjan

Participant

December 25, 2023 at 09:18

That does not help, the reviews have been showing for years, but still don’t anymore.

#377579 Copied

Tony Rodriguez

Support staff

December 25, 2023 at 09:30

Hello, @Kristjan,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#377581 Copied

Kristjan

Participant

December 25, 2023 at 11:01

Sending a video, maybe you can make something out of it.
As you can see settings to leave reviews are turned on, there are product reviews, but they are not showing anywhere.

I do not use page builder, but when I tried, it made no difference.
Most third party plugins, including all cache plugins were turned off.

http://www.hilo.ee/files/suutervis.mp4

#377592 Copied

Tony Rodriguez

Support staff

December 25, 2023 at 12:41

Hello, @Kristjan,

Thank you for your response.

1/ We are grateful for your assistance in providing the video that demonstrates the issue at hand.

2/ Upon thorough investigation, we have verified the functionality of the Reviews option on our test site, and it is working correctly. The issue only persists on your site

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

Thank you for your cooperation

3/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#377602 Copied

Kristjan

Participant

December 26, 2023 at 09:04

Thanks for you help, the issue was caused by another plugin, it is all working now.

#377691 Copied
Tagged: missing customer reviews, reviews not displaying, woocommerce review issues, woocommerce wordpress themes, wordpress theme troubleshooting
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Customer reviews are not showing in tabs or any other place

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