Hello, @WebDev,

Thank you for reaching out! I’m delighted to assist you in creating a text slider based on product tags using the XStore theme.

Indeed, XStore provides a fantastic feature called XStore Marquee, allowing you to effortlessly build a text slider with custom tags. Here’s a step-by-step guide to help you achieve this:

a) Edit Any Page or Post with Elementor:
Navigate to the page or post where you want to integrate the text slider. Utilize Elementor for easy customization.

b) Add XStore Marquee Widget:
Once in the Elementor editor, locate the XStore Marquee widget. Drag and drop this widget onto the desired section of your page.

c) Configure XStore Marquee Settings:
Configure the XStore Marquee widget settings according to your preferences. You can add custom tags (text) and choose the animation type, such as Autoplay or window scroll.

d) Customize Animation Type:
Depending on your requirements, select the desired animation type. If you want the text slider to play automatically, choose Autoplay. If you prefer the slider to respond to window scrolling, select the corresponding option.

e) Save Your Changes:
Once you’ve configured the settings to your liking, don’t forget to save your changes.

For a visual reference, please consult the image provided in the following link:https://imgur.com/a/FkyyERw

We hope this helps.

Best Regards,
The 8Theme Team

Hello, @Khullcsewerq,

Thank you so much for purchasing our theme and contacting our support center.

To address the concern you have encountered, we kindly request that you utilize the Loco Translate plugin to translate the necessary files associated with the XStore theme, XStore core plugin, and WooCommerce plugin. Please ensure to save your settings after completing the translations.

For your convenience, we have prepared a video tutorial that outlines the required steps. We encourage you to view and follow the instructions provided in the video to facilitate a smooth translation process. https://www.youtube.com/watch?v=WYBlzdJs5PU

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We are optimistic that this solution will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Zenka,

Thank you for bringing the issue with the checkout page to our attention. We understand the importance of a seamless and aesthetically pleasing user experience, and we appreciate your feedback.

To address the concern of the returning customer and coupon area taking up two separate lines on the checkout page, we recommend implementing the following custom CSS code. This code will ensure that both elements align on a single line.

To address this matter, you can follow the steps :

a)Navigate to your WordPress dashboard.
b)Go to “XStore” and select “Theme Setting”
c)Within the Theme Settings, find the “Global CSS” section.
d)Paste the following CSS code into the provided space:

@media only screen and (min-width: 768px) {
.before-checkout-form{
    display: flex;
    flex-direction: row;
    flex-wrap: wrap;
    align-content: center;
    justify-content: space-evenly;
    align-items: flex-start;
    margin-right: 43%;
}
}

For a visual reference, please consult the image provided in the link: https://imgur.com/a/Aq2Cjzv

Best Regards,
The 8Theme Team

Hello, @GTP,

Thank you for contacting us and for using XStore.

1) We appreciate your interest in achieving a unique and personalized look for your website.

To address your concerns, you can indeed modify the appearance of the Tabs section and reposition it on the left, bottom, or right side of the page. To implement these changes, please follow the steps outlined below:

-Modify Appearance:

a) Navigate to the WordPress dashboard.
b) Go to Static Block and create a new one using Elementor.
c) Integrate any products or customize the content to your preference.
Update the Static Block.

-Adjust Tabs Position:

a) Edit the page with Elementor.
b) Add the XStore Tabs widget >> in Content >> Items.
c) Select the content type as “Static Block” and choose the one you created in the previous step.

For a visual guide, please refer to the image provided at the following link:https://imgur.com/a/dW2VhVY

2) The optimal approach for creating these would be to import pre-built templates from XStore Studio and customize them according to your specific requirements. To initiate this process, kindly navigate to the WordPress dashboard and edit any page, post, or static block utilizing Elementor. Within the “Drag widget here” section, access XStore Studio and incorporate the pre-built template that aligns with your needs. Subsequently, proceed to customize the imported template as necessary.

For a visual guide, please refer to the image provided at the following link:
https://imgur.com/a/4flE5iD
https://imgur.com/a/j6JseCK

For your convenience, we have provided the link to the XStore Studio library below. Please explore the extensive range of pre-built templates available:https://xstore.8theme.com/studio/

Best Regards,
8Theme’s Team.

Hello, @Dimitris Polychronis,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your website, we kindly ask that you clear your browser’s cache before revisiting the site.

For your reference, the solution involved the addition of CSS code to your theme. This was accomplished by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS. Please see the attached image for further clarification. https://imgur.com/mWB9pbo and https://imgur.com/dqK6x64

Should you require any additional assistance or have further inquiries, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Mitul,

I hope this message finds you well.

We have identified the cause of the issue you are experiencing with the Contact Us page on your website. It appears that a featured image had not been assigned to this page, which is necessary for the breadcrumbs to display correctly below the banner, as they do on other pages such as the About Us page.

To rectify this, we have now set a featured image for the Contact Us page. You can view the updated page and the placement of the breadcrumbs in the screenshot provided here: https://ibb.co/X36WPNn

For your reference, here is the screenshot that illustrates the absence of the featured image on the Contact Us page: https://ibb.co/SRtJ4Qt. In contrast, the Contact Us page has a featured image set, as shown in this screenshot: https://ibb.co/kD7pxXs.

We trust that this resolves the issue, and the Contact Us page should now display as intended. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Sharkot,

We would like to extend our gratitude for your recent purchase and for reaching out to us with your concerns.

It has come to our attention that you are experiencing an issue with a “Broken theme and/or stylesheets missing” error message during the installation of your WordPress theme. We understand that this can be a common challenge for those who are new to theme installation. Please be assured that this error does not indicate any defect in the theme itself; rather, it suggests that the theme may have been uploaded incorrectly.

To address this matter, we kindly ask that you refer to the following resource for a straightforward solution: [Envato Market Help Article](https://help.market.envato.com/hc/en-us/articles/202821510).

Furthermore, we recommend that you carefully review and adhere to the instructions provided in our theme documentation to ensure proper installation of the theme: [XStore Theme Installation Guide](https://www.8theme.com/documentation/docs/theme-installation/).

Should the issue persist after following these guidelines, please do not hesitate to provide us with your site’s WP Admin URL and credentials under the private content area of this topic. This will enable us to examine the issue directly on your site and offer the necessary assistance.

We are committed to ensuring a smooth and successful setup of your theme and look forward to resolving this matter to your satisfaction.

Warm regards,
The 8Theme Team

Hello, @Sweet D,

We appreciate your inquiry regarding the presentation of “popular” categories in the search box.

Upon conducting an exhaustive analysis on our test site, it appears that the observed outcome aligns with the results you’ve encountered. It’s crucial to emphasize that the existing behavior reflects the default functionality of the XStore Search widget within the Header.

Regrettably, the current settings do not allow for the customization of specific preferences for the categories displayed as “popular.”

For a more hands-on approach, we encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/ . This platform serves as a collaborative space where users can propose and vote on features. If your proposal gains sufficient support from the community, our development team will evaluate the possibility of incorporating it in an upcoming update.

Should you seek further information or assistance, do not hesitate to reach out. We are committed to providing the best possible development experience.

Best Regards,
8Theme’s Team.

Hello @Mitul,

I want to know what was the problem with the margin of horizontal edges?

To rectify the problem, we have implemented Custom CSS code within the image element’s CSS section. For your reference, a screenshot illustrating the changes can be found at the following link: https://ibb.co/c368g57

I also like to mention that the breadcrumb isnt showing on this contact us page
eg: https://obxgourmet.com/contact-us/

Furthermore, we have resolved the issue concerning the breadcrumbs on your website. It was discovered that the breadcrumbs feature had been disabled from the page options. By editing the “Contact Us” page and adjusting the Xstore Page options to default to the breadcrumbs settings from the Theme Options, we have remedied the situation. Please review the following screenshots for a detailed overview of the adjustments made: https://ibb.co/GCDt4BT & https://ibb.co/QXC49VQ.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme’s Team

Hello, @M Project,

We hope this message finds you well.

Upon conducting a thorough review on our test site, we have observed that the outcome aligns with the results you have encountered.

To provide further clarity, when utilizing the XStore Search widget within the main sidebar and inputting a search keyword on the single post sidebar, the system displays all posts containing the specified keyword. Please note that this behavior is the default functionality of the Search feature.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Should you require any additional information or assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Rakibul,

Thank you for contacting us and for using XStore.

To set up a countdown inside any page or post using Elementor for a product, follow these developer-friendly steps:

Edit Product Using Elementor:

1- Navigate to the post or page you want to edit.
Click on “Edit with Elementor” to access the Elementor editor.

2-Drag and drop the XStore Countdown Timer element onto the post or page you want to edit.

Position the Countdown Timer as desired on the page.

3-Edit Timer Content:

Modify the content of the timer as needed.
You may customize text, colors, and other visual elements to match your website’s design.

For a visual guide, please refer to the provided video:https://www.veed.io/view/af336d92-f738-4316-8b85-a6c9e095c0fc?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team.

Hello, @Thanusha Subasinghe,

We are grateful for your initiative in contacting us with concerns about the loading speed of your website utilizing the Xstore theme. Recognizing the critical role that website performance plays in today’s digital landscape, we commend your efforts to seek enhancements in this area.

In response to your query, our team has performed a comprehensive performance assessment of your website via GTmetrix. We invite you to examine the detailed findings of this analysis by accessing the following link: [GTmetrix Report](https://gtmetrix.com/reports/www.hospitalityessentials.co.uk/mED2vqdU/).

Additionally, for your convenience, we have included a visual snapshot of the report, which can be viewed at this link: [Performance Snapshot](https://imgur.com/a/BP2HJT0).

Upon review, it is pleasing to note that your website’s speed is performing exceptionally well.

It is important to acknowledge that website speed is influenced by a multitude of factors, many of which are beyond our direct control. Nevertheless, we are committed to assisting you in optimizing your site’s performance. To this end, we have compiled a selection of resources that you may find beneficial: [Speed Optimization Guide](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).

Furthermore, we advise that the activation of additional plugins may incrementally reduce site speed. Therefore, we recommend deactivating any plugins that are not essential to your website’s functionality.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Harsh08,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including Kirki framework customizer plugin) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Kharim,

Thank you for using our theme and for contacting us.

We hope this message finds you well. Thank you for bringing the issue with the “Add to Cart” button to our attention. We appreciate your patience, and we are pleased to inform you that the identified issue has been successfully resolved.

Upon investigation, we found that the problem was related to the catalog mode setting in your XStore theme. To rectify this, we recommend the following steps:

1-Navigate to XStore >> Theme Settings.
2-Within the Theme Settings, locate and click on Woocommerce(Shop).
3-Subsequently, click on Shop.
4-Finally, turn off the catalog mode option.
By following these steps, you should now observe that the “Add to Cart” button is correctly displayed on your homepage, shop page, and single product page.

For a visual reference, please consult the provided image in the link: https://imgur.com/a/xbWOniu

We appreciate your cooperation and understanding. Should you have any further questions or encounter additional issues, please do not hesitate to reach out.

Best Regards,
8Theme’s Team.

Hello, @Xstages Motorsport,

Thank you for your response.

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Please note that the resolution involved deactivating the Kirki Customizer Framework plugin on your website. This action has addressed the problem, and your site should now function as expected.

Additionally, Kirki Customizer Framework plugin was activated on your site, it may conflicts with our XStore Core plugin, so we would recommend you to disable Kirki.

XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team