Tony Rodriguez

Hello, @ahmad raza,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you proceed with the deregistration and subsequent registration of your theme. To ensure a smooth process, please carefully read and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/#Theme-Registration-sGOK3

2/ Following the successful registration of your theme, we are pleased to guide you through the process of installing the demo content on your website. For detailed instructions, please visit our documentation page at the following link: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope you find this information helpful. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @QuickMoveTheme,

Thank you so much for purchasing our theme and contacting our support center.

1/ To configure your header, kindly proceed to the following navigation path: XStore > Theme Options > Header Builder.

2/ Regarding the footer configuration, we invite you to consult our theme documentation for detailed guidance. https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/

Should you continue to experience any difficulties, please do not hesitate to provide a screenshot illustrating the issue. Additionally, we request that you submit your site’s wp-admin access credentials within the private content area of our support forum. This will enable us to investigate the matter further and offer the necessary support.

We appreciate your cooperation and look forward to assisting you.

Warm regards,
The 8Theme Support Team

Hello, @Duarte,

Greetings from the 8Theme team.

We would like to inform you that we have addressed your query in a previous topic. Kindly refer to our response at the following link: https://www.8theme.com/topic/i-want-to-add-a-border-in-product-listing-2/#post-383555.

Please continue the discussion within that thread to maintain a streamlined communication process. We kindly request that you refrain from creating multiple topics for the same issue, as this may lead to confusion and delays in assistance.

We appreciate your cooperation and understanding in this matter.

Best regards,
The 8Theme Team

Hello, @filmguerilla,

Thank you for reaching out to us and for choosing our theme for your new website. We appreciate your continued support and are here to assist you with any issues you encounter.

Regarding the mega menu dropdown issue you’ve encountered, we recommend implementing the following CSS code for resolution. Kindly copy and paste the code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please clear your browser cache and review your site.

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

We are pleased to inform you that the following solution should effectively address your concern.

Kind Regards,
8theme team.

Hello, @Joao,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Mathew,

We appreciate your prompt reply regarding the issue you have encountered.

To address your concern, we kindly ask that you follow these steps:

1. Copy the CSS code provided below.
2. Navigate to the “Xstore” section.
3. Proceed to “Theme Options”.
4. Select “Theme Custom CSS”.
5. Paste the copied code into the “Global CSS” field.

.content-product p.stock.out-of-stock {
    font-size: 15px !important;
    width: 100% !important;
    top: 10% !important;
}

The result should look like this: https://ibb.co/ct4fJmy

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @atipikall,

Thank you for your response.

1/ We kindly request that you create a staging environment for your WordPress site to facilitate a thorough review of your settings. This step is crucial in allowing us to provide you with the most effective assistance.

For your convenience, here is a comprehensive guide on how to set up a staging environment for a WordPress site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Additionally, please ensure that you register your staging site following the guidelines provided here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Once the staging site is operational, we would appreciate it if you could share the wp-admin login credentials with us. This will enable our team to access the administrative area and conduct a detailed examination of your configurations.

We are committed to offering you the support you need and look forward to your prompt response.

2/ We would like to inform you that it is possible to customize the appearance of the pricing and add to cart button on your shop page to suit your preferences. This can be achieved by applying custom CSS code.

To implement this, please navigate to the following location within your admin panel: XStore > Theme Options > Theme Custom CSS > Global CSS. Here, you can insert the necessary CSS code to achieve the desired styling.

For your reference, an example of the expected outcome can be viewed at the following link: https://ibb.co/xYpmvJt

.content-product .price ins span.woocommerce-Price-amount.amount, span.price {
color: #2316f8 !important;
font-size: 18px !important;
}
.content-product .price del span.woocommerce-Price-amount.amount {
color: green !important;
}

.content-product .button {
    background-color: aqua !important;
}

.content-product .button:hover {
    background-color: green !important;
}

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Innova Partners,

We would like to inform you that you are at liberty to select and utilize any third-party plugin that best suits your requirements. However, please be advised that you do so at your own risk.

Thank you for your understanding.

Have a great day! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @amamatdi,

Thank you for using our theme and for contacting us.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/lemaamelia.com/N8tkZWwv/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/RSkT86b & https://ibb.co/NK7CnSX

About your results on gtmetrix results:

-Reduce initial server response time https://gtmetrix.com/reduce-initial-server-response-time.html

-Avoid chaining critical requests https://gtmetrix.com/avoid-chaining-critical-requests.html

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Conrad,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you create temporary administrative access to your WordPress site and provide us with the credentials through the secure private content area. Additionally, please inform us of the specific demo site you are interested in importing, which can be viewed at the following link: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.177823520.40739676.1707806744-1277643566.1707806744

This will enable us to assist you with the importation of the demo onto your website efficiently.

We appreciate your cooperation and look forward to facilitating a smooth setup process.

Best regards,
The 8Theme Team

Hello, @Eleni,

Thank you for contacting us and for using XStore.

1/ We would like to suggest a methodical approach to enhancing the performance of your website. Kindly proceed to navigate through the theme options and select ‘Speed Optimization’. We recommend that you evaluate each option individually to determine its impact on your site’s speed.

Additionally, we advise the utilization of the WP Rocket plugin, which is known to significantly contribute to website optimization.

2/ Please read this topic: https://www.8theme.com/topic/how-to-improve-the-speed-in-googlepagespeed/#post-383302

We hope this helps. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TronShop,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that XStore includes a functionality known as “Estimated Delivery,” which enables you to showcase the anticipated delivery date on the single product page of your website. For detailed guidance on utilizing this feature, we kindly invite you to consult our theme documentation at the following link: https://www.8theme.com/documentation/docs/xstore-setup-booster-sales-estimate-delivery/

Should you prefer a solution that more closely aligns with your specific needs, you are welcome to consider the use of a third-party plugin. Please be advised that the implementation of third-party plugins is to be undertaken at your discretion and responsibility.

2/ We would like to inform you that it is possible to include Additional Information, such as Product Trial Days and Warranty Period, on each single product page. This can be accomplished by navigating to Xstore > Theme Options > WooCommerce > Single Product Builder within your site’s administrative panel.

For your convenience, we have prepared a tutorial video that demonstrates this process. We encourage you to view this video for further guidance. https://www.veed.io/view/1913cb86-6142-4318-8445-995cb5828fed?sharingWidget=true&panel=share

Should you require any further assistance or have any questions, please feel free to contact our support team. We are committed to providing you with the support you need and are readily available to help.

Warm regards,
The 8Theme Support Team

Hello, @Glam.eu,

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our team has disabled the AJAX filter option located within the XStore > Theme Options > WooCommerce > Shop > Shop Page Filters. This action has addressed the problem you were experiencing.

Furthermore, we have verified that the category filter is now functioning correctly. For your convenience, we have created an instructional video that demonstrates the solution. You can view this video in the private content area provided.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TopGuides,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the modification was made to the CSS code located within the XStore > Theme Options > Theme Custom CSS > Global CSS section of your site.

Additionally, we have uploaded images to the file area for your convenience, which should serve as a visual reference for the adjustments made.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Zatos,

We are writing to express our gratitude for granting us access to your website’s wp-admin. Upon thorough examination, we have determined that the issue you are experiencing is isolated to your child theme.

To address this, we have temporarily activated the parent theme on your website, which has resulted in the newsletter functioning correctly. To assist you further, we have created a video demonstration that outlines the steps we took to resolve the issue. You can view this video in the private content area for your reference.

We kindly suggest that you review your child theme for any potential errors that may be causing the problem. Alternatively, you may consider installing a new child theme on your website.

We kindly recommend that you take a complete backup of your site before proceeding.

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team