Not able to activat Xstore Core plugin need help

This topic has 6 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Harsh08
    Harsh08
    Participant
    December 30, 2023 at 14:22

    Hello,

    We have just Purchased Xstore theme for out existing store, we are able to install theme but not able to active Xstore Core plugin,

    Error : Please check your system requirement. in that system details everything is okay

    Please suggest

    Thanks

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 1, 2024 at 09:04

    Hello, @Harsh08,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including Kirki framework customizer plugin) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Harsh08
    Harsh08
    Participant
    January 1, 2024 at 13:34

    Hello,

    Am able to to activate Core plugin

    Thanks

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 1, 2024 at 14:05

    Hello, @Harsh08,

    Thank you for your response.

    We would like to inform you that if you are considering importing demo content onto your website, it is essential to verify that your web hosting environment aligns with the necessary specifications for the XStore theme.

    For your convenience, we have provided a detailed image outlining the specific system requirements. You can view this information by following the link below:
    https://ibb.co/tpL7tV9

    Furthermore, we highly recommend that you familiarize yourself with our theme documentation to ensure a smooth import process. The documentation can be accessed here:
    https://xstore.helpscoutdocs.com/article/34-demo-content

    We trust this information will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    Avatar: Harsh08
    Harsh08
    Participant
    January 2, 2024 at 10:04

    Hello,

    How can i remove top blue bar showing message “Selected static block was removed or unpublished”

    Please suggest

    Thanks

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 2, 2024 at 12:06

    Hello, @Harsh08,

    We appreciate your prompt reply.

    To address the issue you are experiencing, kindly navigate to the ‘Appearance’ section, then proceed to ‘Widgets’, followed by ‘Static Blocks’. Please review this area to ascertain if any empty static blocks have been inadvertently added. If such blocks are present, you have the option to either remove the widget or configure the static blocks accordingly.

    Should the problem persist, we would request that you provide us with a screenshot depicting the issue, along with the URL of the affected page. Additionally, for us to assist you more effectively, please submit your site’s WordPress Admin URL and login credentials. You may securely share this information in the private content section of this correspondence, as outlined below:

    – WP Admin URL:
    – WP Admin Username:
    – WP Admin Password:

    We assure you of our commitment to resolving this matter and look forward to your cooperation.

    Warm regards,
    The 8Theme Team

  • Viewing 6 results - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.