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Media upload failed from demo import 504code

This topic has 3 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Tony Rodriguez

edvinas

Participant

March 2, 2024 at 09:54

Guys i have read all topics about demo import, but seems like problem. Demo import failing with admin-ajax.php 504 code. Can we solve this?

#385431 Copied Theme version: 9.2.9

2 Answers

edvinas

Participant

March 2, 2024 at 09:56

also, don’t import home page, tried import only media again, but home page seems empty… what the hell?

#385432 Copied

Tony Rodriguez

Support staff

March 2, 2024 at 12:05

Hello, @Edvinas,

Thank you for reaching out to us.

We have noted that the URL you provided is currently in maintenance mode, which prevents us from accessing your site for review.

To resolve the issue, we suggest undertaking a fresh installation of WordPress. You may utilize the WordPress Database Reset plugin, available at https://wordpress.org/plugins/wordpress-database-reset/, to facilitate this process. This tool allows you to either completely reset your site and start anew or simply clear out old demo content as illustrated in the following screenshot: https://prnt.sc/9i5j0VHvTWdU.

Prior to proceeding, it is imperative to ensure that your server meets the minimum requirements for our theme, as detailed in our documentation: https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements.

Additionally, we advise deactivating all third-party plugins that are not part of the theme package before importing demo content. After the import is complete, you may reactivate these plugins one at a time.

Should the problem persist, we kindly request that you provide us with a brief video clip demonstrating the issue. Please also share your WordPress Admin URL and credentials, as well as your cPanel URL and login details, in the private content section of this topic. This will enable us to further investigate and assist you directly on your site.

We appreciate your cooperation and look forward to resolving this matter to your satisfaction.

Best Regards,
The 8Theme Team

#385437 Copied
Tagged: 504 error code, best selling, demo import, ecommerce solution, media upload failed, website design, woocommerce themes
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