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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @joebuston,

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    #386530 Copied In reply to: Footer styles from elementor doesn’t load on live page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @WayneC,

    Thank you for contacting us and for using XStore.

    1/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We kindly recommend that you take a complete backup of your site before proceeding.

    2/ Upon a thorough review of your website, we have identified that the concurrent use of two page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only one page builder at any given time.

    We appreciate your cooperation and look forward to assisting you in resolving this matter.

    Best regards,
    The 8Theme Support Team

    Please contact administrator
    for this information.
    #386525 Copied In reply to: woocommerce product cant show more than a single image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @joebuston,

    We appreciate your prompt reply and are here to assist you further.

    To remove the product description from the shop page, kindly follow these steps:

    1. Go to the “XStore” section in your dashboard.
    2. Select “Theme Options.”
    3. Navigate to “WooCommerce” and then to “Shop.”
    4. Proceed to “Products Design.”
    5. Locate the “Show Excerpt” options.
    6. Disable this feature by turning it off.
    7. Ensure to save your changes by clicking “Publish.”

    For your convenience, we have attached an image to this email to serve as a visual reference. https://imgur.com/lILM0Lp

    We trust that these instructions will effectively address your concern. Should you require any additional assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #386523 Copied In reply to: Footer styles from elementor doesn’t load on live page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Murad,

    Thank you for contacting us and for using XStore.

    1/ We kindly request that you furnish us with your WordPress administrative credentials through the secure private content area. This will enable us to thoroughly examine your site’s settings and offer the necessary assistance.

    We kindly recommend that you take a complete backup of your site before proceeding.

    2/ We kindly request that you provide us with the URL of the page in question. This will enable us to review the matter and assist you in ensuring that the phrase “read more” remains appropriately displayed.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #386522 Copied In reply to: The problem of the gap between the title of the text and the text content
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @smalameri,

    Thank you for contacting us and for using XStore.

    Please navigate to XStore > Theme Options > WooCommerce > Cart page > Empty cart > change text as per your needs and publish it. https://prnt.sc/atOnwUNlRx0B

    We hope this will solve your issue.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #386519 Copied In reply to: How can the content in the image be translated?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for your response

    Following our recent discussion, you have implemented the default WordPress theme, Storefront, However, we regret to hear that the issue concerning the absence of the 360 view icon persists even with the default theme activated.

    In that case, we kindly advise you to contact the plugin’s author or their dedicated support team for further assistance. They are better equipped to provide the necessary guidance and support to resolve this specific issue.

    We trust this recommendation will be of help to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #386513 Copied In reply to: 360 image is not loading on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kombajn88,

    Thank you for contacting us and for using XStore.

    1/ We have conducted a thorough review of your website using a personal mobile device and are pleased to report that we encountered no functional issues during our assessment. It appears that the difficulty you are experiencing may be attributed to a caching problem on your side.

    We kindly suggest that you clear your browser’s cache completely and attempt to access the website once more. For your convenience, we have provided images below that serve as a reference for the observed functionality:

    [Image Reference 1](https://imgur.com/LaOBS0B)
    [Image Reference 2](https://imgur.com/PSE4t2T)

    2/ & 3/ We kindly request that you attempt to use the following custom CSS code. Please ensure that you copy and paste the code provided below into the designated area located at XStore > Theme Options > Theme Custom CSS > Global CSS.

    .postid-3539 .categories-mask.text-center {
    position: relative;
}

.postid-3539 .categories-mask.text-center {
    bottom: -20px !important;
    top: auto;
    right: 0px !important;
    left: 0px !important;
}

    The result should look like this: https://imgur.com/NOhb5XM

    4/ By default the buy now button should not be shown on mobile in the sticky panel, it can appear in case you are using a cache plugin or CDN.

    We can offer you to add the code into Theme Options > Theme custom CSS > Global:
    this code can be used to add a scroll https://gyazo.com/9564b345cce274c0b8b1d94f7aec33bb

    @media only screen and (max-width: 992px) {
    .single-product .etheme-sticky-cart .et_column:nth-child(2) {
        justify-content: flex-start;
        overflow: auto;
    }
}

    or this

    @media (max-width: 767px) {
    .etheme-sticky-cart p.price,
    .etheme-sticky-cart .quantity ~ .et-single-buy-now {
        display: none;
    }
}

    to remove the buy now button – https://prnt.sc/962l1TXSdFjU

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #386484 Copied In reply to: 1.load corect 2.the id code of staticblock to css 3.problem with the css 4. sticky buy now proble
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alzain,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you review the official documentation pertaining to the differences between Elementor Pro and the free version, which can be found at the following link: https://elementor.com/help/elementor-pro-vs-free/

    This resource provides valuable insights into how Elementor’s free version (Elementor Core) compares with the Pro version, including the additional features and functionalities that can enhance user engagement and increase conversion rates.

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    #386480 Copied In reply to: I can’t use some features .. Asked me to Upgrade Elementor Plugin !!
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Farrukh,

    Thank you so much for purchasing our theme and contacting our support center.

    We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

    Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

    Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

    We appreciate your attention to this matter and are here to provide any further assistance you may require.

    Best regards,
    The 8Theme Team

    #386479 Copied In reply to: not able to find content which is appearing on mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sunny,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you upload an image of consistent size and configure the product image settings by navigating to Appearance > Customize > WooCommerce > Product Images within your website’s dashboard.

    For detailed instructions, please refer to the documentation provided for our theme, which can be found at the following link: https://www.8theme.com/documentation/xstore/woocommerce/product-images/ -We strongly recommend reading and adhering to the guidelines outlined in the documentation to ensure the best results.

    We hope you find this information useful. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    The 8Theme Team

    #386478 Copied In reply to: Home Image Not clearly visible please fix this problem
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jonas,

    Thank you so much for purchasing our theme and contacting our support center.

    We would like to kindly request further details to assist you more effectively. Could you please specify which icon you are referring to? It would be greatly beneficial if you could provide us with screenshots and the URL of the page where the icon is located. This information will enable us to gain a better understanding of the issue and offer you the most appropriate assistance.

    We appreciate your cooperation and look forward to your response.

    Best Regards,
    The 8Theme Team

    #386476 Copied In reply to: Icons in header bottom only get bigger on the Y axis, can not move the X axis
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TTC,

    Thank you for contacting us and for using XStore.

    We would like to inform you that the marquee element inherently possesses the functionality you are referring to as its default behavior.

    We kindly suggest that you consider utilizing the Carousel Anything element to achieve the outcome you desire. Please ensure that you configure the settings of the Carousel Anything element according to your specific needs and proceed to update it accordingly.

    For your convenience, we have provided an image for reference. https://imgur.com/Iv7b9tL

    We trust this guidance will be of assistance to you.

    Best regards,
    The 8Theme Team

    #386475 Copied In reply to: Marquee Overlap on Desktop & Mobile + Slow animation on Mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @joebuston,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.

    Please note that we have disabled the static block cache options, which can be found under the following path: XStore > Theme Options > Speed Optimization.

    If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

    We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

    We appreciate your business and thank you for choosing 8Theme’s Team.

    Best Regards,
    8Theme’s Team

    #386474 Copied In reply to: Footer styles from elementor doesn’t load on live page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    Thank you for your response.

    We kindly request that you conduct a test to evaluate the Sorting Functionality when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard. https://imgur.com/L7yXF9T

    We kindly recommend that you take a complete backup of your site before proceeding.

    Once the default theme is activated, please monitor your site for the issue in question.

    This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

    Should the issue with the filter persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

    Once the functionality is confirmed to be correct with the default WordPress theme (Storefront), Please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #386473 Copied In reply to: The Sorting doesn’t work on any product archive
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for your response.

    1/ We regret to inform you that achieving your desired result with the XStore 360 product viewer widget is currently not feasible. While we understand this may be disappointing, we suggest considering the use of a third-party plugin as an alternative solution. Please be advised that if you choose to proceed with a third-party plugin, it will be at your own discretion and risk.

    2/ If you are using the Smart Product plugin for 360 product images and facing issue, please activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

    Once the default theme is activated, please monitor your site for the issue in question.

    This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

    Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

    Should the problem continue to occur while utilizing the default WordPress theme (Storefront), we kindly request that you reach out to the plugin’s author or their support team for further assistance.

    Once the functionality is confirmed to be correct with the default WordPress theme (Storefront), please provide your site’s WP-Admin and FTP credentials in a secure, private content area. This will enable us to examine your settings in detail and offer the necessary support.

    Best regards,
    The 8Theme Team

    #386472 Copied In reply to: 360 image is not loading on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Aulakh, Sam,

    Thank you for your response.

    We are pleased to inform you that after a thorough review of your website, we have not identified any issues. Furthermore, we have successfully uploaded an SVG icon to your site, and it is displaying as intended. For your convenience, we have attached an image to serve as a reference. https://imgur.com/9dhufbb , https://imgur.com/CfcUH0x , https://imgur.com/pt6cinw

    To enhance your Floating Navigation Panel, we recommend downloading small-sized SVG icons. You can find a suitable selection at the following link: https://icons8.com/icons/set/whatsapp

    We trust that this will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #386467 Copied In reply to: Floating menu is not working i have activated it but it doesnt work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dylan,

    Thank you for contacting us and for using XStore.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
    https://gtmetrix.com/reports/jojokiki.com/iezEmELW/

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/FUx8sBv & https://imgur.com/jt4W6vJ

    About your results on gtmetrix results:

    – Reduce initial server response time: https://gtmetrix.com/reduce-initial-server-response-time.html

    -–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
    Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

    –Properly size images: https://gtmetrix.com/properly-size-images.html

    — Avoid chaining critical requests: https://gtmetrix.com/avoid-chaining-critical-requests.html

    –Use explicit width and height on image elements: https://gtmetrix.com/use-explicit-width-and-height-on-image-elements.html

    – Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #386466 Copied In reply to: The display is inconsistent between the elementor and the preview.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @WayneC,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

    Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

    Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

    2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

    We appreciate your attention to this matter and are here to provide any further assistance you may require.

    Best regards,
    The 8Theme Team

    #386374 Copied In reply to: Content fails to load randomly and default content appears(but has been deleted by me)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Natasa,

    Thank you for contacting us and for using XStore.

    We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

    And “ Static block cache, Menu cache and Remove Query Strings From Static Resources.” under XStore > Theme Options > Speed Optimization After doing so, please clear your mobile browser’s cache and verify the outcome.

    We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Yours sincerely,
    The 8Themes Team

    #386359 Copied In reply to: wp rocket plugin changes my eshop on mobile device
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for contacting us and for using XStore.

    You are using 3rd party plugin for 360 images on a single product page.

    Should you be interested in incorporating a 360-degree product viewer on your single product page, we kindly suggest utilizing the XStore builders. Specifically, you can achieve this by employing the Single Product Builder with the Elementor plugin. For detailed guidance, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Additionally, we recommend using the XStore 360 Product Viewer widget. You may adjust the settings according to your preferences and proceed to update your page. For your convenience, a visual reference is provided here: https://imgur.com/rCFKe5H

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    #386357 Copied In reply to: 360 image is not loading on the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Allen,

    We are pleased to inform you that we have uploaded the screenshots to an alternative website. Kindly access the private content area to review them.

    We trust that this will be of assistance to you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #386354 Copied In reply to: How to adjust the breadcrumbs on a product page to be left aligned
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Allen,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.

    For your reference, we have implemented a CSS code solution within the XStore > Theme Options > Theme Custom CSS > Global CSS section of your website’s backend.

    Please find attached an image in the private content area for your reference.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #386318 Copied In reply to: How to adjust the breadcrumbs on a product page to be left aligned
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Allen,

    To enable the desired functionality, kindly proceed as follows:

    1. Access the ‘XStore’ section.
    2. Select ‘Theme Options’.
    3. Click on ‘WooCommerce’.
    4. Navigate to ‘Single Product Builder’.
    5. Locate ‘Add To Cart & Quantity’.
    6. Within this section, find the ‘Sticky Cart’ option.
    7. Activate the option by switching it to ‘ON’.
    8. Ensure to save your changes by clicking ‘Publish’.

    For your convenience, we have included an image to serve as a visual guide. https://imgur.com/9nUXLCE

    We hope you find these instructions beneficial. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #386303 Copied In reply to: Product detail page drop down to the middle or below the time, how to achieve the bottom of a fixed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Allen,

    Thank you for contacting us and for using XStore.

    Kindly furnish us with the URL of the page in question. Additionally, we request that you supply your website’s WordPress administrative login credentials within a secure, private content area. This will enable us to thoroughly examine your configurations and offer a more precise resolution to your issue.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #386302 Copied In reply to: How to adjust the breadcrumbs on a product page to be left aligned
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Aulakh, Sam,

    Thank you for reaching out to us with your concern.

    Please record a video of the problem or provide screenshots of the probelm for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #386300 Copied In reply to: Floating menu is not working i have activated it but it doesnt work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Azeddine,

    Thank you for contacting us and for using XStore.

    1/ The categories on the Shop Page are sourced from the product > categories section. You can reorder the categories there and the changes will be reflected in both the mobile and desktop versions. Please follow the steps below.

    A/ You can rearrange the product categories in the sidebar by going to Appearance > Widgets in your WordPress dashboard. Please refer to the screenshots provided for further assistance.

    http://prntscr.com/tpy9a7
    http://prntscr.com/tpy9ux

    B/ You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://www.veed.io/view/d521d66c-81ea-433b-99cd-73f2040c618d?sharingWidget=true&panel=share

    We hope this information is useful.

    2/ We would like to guide you through the process of altering the text color for the “Categories” label on your shop page. Kindly follow the instructions below:

    1. Navigate to the “XStore” section in your website’s dashboard.
    2. Proceed to “Theme Options.”
    3. Locate the “Theme Custom CSS” area.
    4. Select the “Global CSS” tab.

    Please copy the following CSS code and paste it into the designated area within the Global CSS tab:

    .woocommerce-shop .sidebar-widget .widget-title {
    color: #4feadf !important;
}

    This will change the color of the “Categories” label to the specified hex color code (#4feadf). You may change color code as per your requirement.

    3/ We kindly request that you upload an image of consistent size and configure the product image settings by navigating to Appearance > Customize > WooCommerce > Product Images within your website’s dashboard.

    For detailed instructions, please refer to the documentation provided for our theme, which can be found at the following link: https://www.8theme.com/documentation/xstore/woocommerce/product-images/ -We strongly recommend reading and adhering to the guidelines outlined in the documentation to ensure the best results.

    We hope you find this information useful.

    4/ Quick View, You have to translate it into the Theme language files, please refer to these screenshots: https://imgur.com/STnGpkp https://imgur.com/Wz6jG0o

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    5/ We kindly request that you provide us with the URLs of the specific product pages from which you would like to remove the “Pay with Google” button. We understand that you wish to retain this payment option exclusively on the checkout page. Upon receipt of the necessary information, we will promptly review your request and furnish you with the appropriate CSS code to address your issue.

    Best Regards,
    8Theme’s Team

    #386299 Copied In reply to: Inquiry Regarding Multiple Customizations on My Website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Aulakh, Sam,

    Thank you for contacting us and for using XStore.

    Should you be utilizing the Xstore General Tabs widget, we kindly request that you proceed as follows to customize your layout:

    1. Navigate to General Tabs.
    2. Choose your preferred layout orientation, either Horizontal or Vertical.
    3. Select the desired style that meets your requirements.
    4. Ensure to save your changes by updating the widget.

    For your convenience, we have provided an image for reference to assist you with the aforementioned steps. https://imgur.com/DyPrPRX

    We hope you find this information beneficial. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #386296 Copied In reply to: Tabs Responsive Issue doesnt stack properly please suggest some way ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nirali,

    Thank you for reaching out to us with your concern regarding the Live Paste feature.

    We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

    In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-bYg5a1Z83A Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

    Furthermore, we invite you to inform us of any additional elements you require. Upon receiving your request, we will promptly supply the corresponding files on an individual basis.

    We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

    Best Regards,
    8Theme’s Team

    #386295 Copied In reply to: I am unable to use Live Copy . Can you send me the files for template import?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @WayneC,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Upon reviewing your website, we have observed that you are utilizing the Elementor page builder along with the Xstore icon box widget. Should you wish to implement a mouseover effect or incorporate any form of animation upon mouseover, we kindly suggest exploring all the available settings to tailor the experience to your preferences. For your convenience, we have included some images for reference.

    Should you require a more customized approach, please consider the use of custom CSS code to achieve the desired outcome.

    https://imgur.com/J5Hkj5U https://imgur.com/PRnaas6 https://imgur.com/QMAHNJ0 https://imgur.com/xDMrQV0 https://imgur.com/QDHYnpX

    2/ We are writing to address the presentation of the “FuriOS Features You’ll Love” section on your website. To ensure a visually consistent and professional appearance, we kindly request that you adjust the content within each section to have an equal number of lines and words. This will help maintain the same height across all sections for a more cohesive look.

    After making these adjustments, please review the section once more. If the issue continues to persist, we would appreciate it if you could provide us with access to your site’s wp-admin by submitting the login credentials in the private content area designated for secure information exchange. This will enable us to investigate the matter further and offer the necessary assistance.

    We kindly recommend that you take a complete backup of your site before proceeding.

    We thank you in advance for your cooperation and look forward to resolving this matter efficiently.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #386293 Copied In reply to: Mouse over background change or animation on text / icon boxes
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kareem,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #386290 Copied In reply to: my xstore theme is not showing full. some things are missing
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