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Wpbakery not working after migrate staging to live. why?

This topic has 6 replies, 3 voices, and was last updated 2 months ago ago by Rose Tyler

parfumuritester.ro

Participant

March 8, 2024 at 02:54

wpbakery not working after migrate staging to live. why?

#386046 Copied Theme version: 9.2.9

5 Answers

Tony Rodriguez

Support staff

March 8, 2024 at 07:36

Hello, @parfumuritester.ro,

Thank you for reaching out to us. We understand that you are experiencing issues with the WPBakery Page Builder after migrating from staging to live. We apologize for any inconvenience this may have caused.

To assist you effectively, could you please provide us with the following information:

Any error messages that you are encountering.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your live site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#386055 Copied

parfumuritester.ro

Participant

March 8, 2024 at 16:49

I reinstalled WPBakery Page Builder, I reset WPBakery, I deleted the cache, the cache mode is not there, I opened in incognito and the problem was not solved.

Any editing in WPBakery is no longer saved.

initially it was installed on v2.parfumuritester.ro then I re-registered it on parfumuritester.ro
could this be the problem?

#386128 Copied

Rose Tyler

Support staff

March 8, 2024 at 17:13

Hello, @parfumuritester.ro,

Thank you for getting in touch with us.

We appreciate your reaching out to us for assistance. In order to provide you with an accurate response, we need to review your settings. Could you please provide us with temporary access credentials to your wp-admin?

Your cooperation is greatly valued, and we assure you that your information will be handled with the utmost confidentiality and security.

Best Regards,
8Theme’s Team

#386133 Copied

parfumuritester.ro

Participant

March 8, 2024 at 22:57

i migrate website to another hosting and problem was solved …
thank you!

#386138 Copied

Rose Tyler

Support staff

March 9, 2024 at 06:42

Hello, @parfumuritester.ro,

Thank you for letting us know.
Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

#386147 Copied
Tagged: live site issues, staging to live migration, woocommerce themes, wordpress theme migration, wordpress troubleshooting, wpbakery issues, wpbakery not working
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Wpbakery not working after migrate staging to live. why?

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