Hello, @Dimitris Polychronis,

Thank you for bringing the mobile panel issue to our attention. We sincerely apologize for any inconvenience you may be experiencing.

Upon visiting your site, we were unable to identify the reported problem. To assist you more effectively, we kindly request you to elaborate on the issue by creating a video or sharing images that demonstrate the concern. This will enable us to better understand the situation and provide an accurate solution.

Your cooperation and detailed information will aid us in resolving this matter promptly. We appreciate your patience and look forward to assisting you further.

Kind Regards,
8theme team

Hello, @Peter,

Thank you for reaching out to us with your concern about products not appearing in the designated tab, as shown in the photo you provided.

To address this issue, we recommend checking the settings related to XStore Ajax Product Tabs. Please follow the steps below:

a)Navigate to the Content section.
b)Go to Items in the menu.
c)In the Tab Content area, turn off the infinite loop option.

Refer to this image for guidance: https://imgur.com/a/ZEMOxrO & https://imgur.com/a/U1ki1pS

After adjusting these settings, check if the products now appear as expected in the designated tab.

If the issue persists, we would like to take a closer look at your website settings to provide you with a more accurate solution. To do so, please follow these steps:

1)Create a new account with an administrator role by going to Dashboard > Users > Add new. Refer to this image for guidance: http://prntscr.com/s3rc9m

2)Share the username and password for the newly created account with us through the Private Content area. You can find instructions in this image: http://prntscr.com/s5mao7

Feel free to use any email address for the new account; it does not need to be your personal email.

As a precaution, we recommend taking a complete backup of your site before proceeding with these steps.

We appreciate your cooperation and look forward to resolving this issue for you.

Kind Regards,
8theme team

Hello, @ziga32,

You’re welcome! We are glad to hear that you were able to resolve the issue by using a smaller URL. If you have any more questions or if there’s anything else we can help you, feel free to let us know. We are here to assist you!

Have a nice day!

Best Regards,
8Theme’s Team

Hello, @Artkim,

We have checked your site and found that there is a memory error on your site – https://prnt.sc/GbVhHgyqsbfZ Your hosting provider should be able to help you fix it. Also, you can read the next article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

We hope this helps.

Kind Regards,
8theme team

Hello, @GTP,

You have the flexibility to customize the background of the filters section on your shop pages using the XStore Product Archive Builder. This tool allows you to create a custom Product Archive, giving you the freedom to easily personalize its appearance.

For a more detailed guide and visual assistance, we’ve prepared a video tutorial that walks you through the process step by step. You can access the tutorial by following the link provided below:

Video Tutorial: https://www.veed.io/view/3e521a6c-76ce-41fb-afe4-fbf678ef4c62?sharingWidget=true&panel=share

Feel free to watch the tutorial, and if you encounter any issues or have further questions, don’t hesitate to reach out.

Kind Regards,
8theme team

Hello, @Kharim,

Thank you for bringing this to our attention, and we apologize for any inconvenience you’ve experienced while editing the accordion elements on your FAQs page.

To address your concern, we’ve thoroughly investigated your site and made adjustments to the FAQ page. During our testing, we did not encounter any lag issues while editing the accordion elements. In fact, the page responded smoothly, and changes were applied promptly.

For your convenience, we have prepared a video demonstration to visually guide you through the FAQ page editing process. Please click on the link below to view the video:

https://www.veed.io/view/acd934f4-6db7-4da2-a77c-21733c0bc77f?sharingWidget=true&panel=share

If, despite our efforts, you continue to experience any issues, we kindly request you to provide more specific details by sharing a video of the mentioned concern. This will greatly assist us in understanding the issue more comprehensively and allow us to provide a more accurate and effective solution.

Kind Regards,
8theme team

Hello, @Artkim,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Additionally, please let us know which demo you want to import on your site: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
The 8Theme Team

Hello, @ryan,

Yes, you are correct. The XStore Sale Booster(Fake sold indicator) is activated on the single product page when you add the ‘Short Description’ element in the product builder. This feature is designed to enhance the single product page with the inclusion of the short description. If you have any further questions or concerns, feel free to let us know, and we’ll be happy to assist you.

Kind Regards,
8theme team

Hello, @ziga32,

Thank you for contacting us and for using XStore.

1/ If you are using the latest XStore theme version 9.2.6 https://xstore.8theme.com/update-history/ , you can use XStore Footer Builder with Elementor to create a new footer for your site. please read our theme documentation: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @GTP,

1)Thank you for reaching out and sharing your appreciation for the footer feature on X-Store – we’re thrilled to hear that it meets your customization needs!

Regarding your query about changing the background color of the login page, you’re on the right track. To modify the login page background color, you can follow these steps:

a)Open the Account page in Elementor.
b)Navigate to “Page Settings.”
c)In the “Style” section, you’ll find options to adjust the background color.

Simply choose your desired color or gradient, and don’t forget to save your changes.

2)You’re welcome!

3)We appreciate your feedback and apologize for any inconvenience you may have experienced with the current email builder’s limitations.

Understanding the importance of Elementor features for a more robust email building experience, we’d like to suggest an alternative avenue for your request. Please consider posting your feature request on our Taskboard at https://www.8theme.com/taskboard/ By doing so, other customers can also vote for this enhancement.

If your suggestion gathers enough support, our development team will actively consider incorporating it into one of the upcoming updates, providing a more tailored and versatile solution for your needs.

Kind Regards,
8theme team

Hello, @nedimzidane,

Thank you for reaching out to us with your concern.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team

Hello, @GTP,

1)Thank you for reaching out! We’re delighted to hear that you found the Marseille04 demo to be the fastest and most straightforward option for your very simple e-commerce website. We appreciate your feedback, and we believe that if this demo aligns with your preferences, it’s indeed the best choice for your needs. We’re confident that the XStore theme, combined with the Marseille04 demo, will provide an excellent and efficient platform for your customers to make purchases. Thanks for choosing the XStore theme.

2)You’re welcome! We are glad we could help.

3)Thank you for your response! We are glad to hear you found the information helpful.

4)After creating the Custom Product Archive using the XStore Products Archive Builder, make sure to update the page. This step is crucial for configuring the display conditions. You can choose where to showcase the archive, such as on the main Shop page or specific category pages. If you set the condition to ‘All Product Archive,’ it will be visible on pages related to products, including category pages, displaying all content associated with the product archive.

For a visual guide, you can refer to the image provided at the following link:
https://imgur.com/a/9s8lnok
https://imgur.com/a/XRaDGoe

Kind Regards,
8theme team

Hello, @ryan,

Thank you for bringing up the concern about the off-center appearance of the payment section on our website. We appreciate your attention to detail and understand the importance of a polished look for our platform.

To address this issue and align the payment text properly, you can follow these steps:

Go to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
Copy and paste the provided CSS code into the specified location:

.payment_methods li:only-child, #shipping_method li:only-child {
    text-align: left;
}

Feel free to adjust the code according to your preferences.

For a visual guide, you can refer to the image provided at the following link: https://imgur.com/a/neXN1Pe

If you encounter any difficulties or have additional questions, please feel free to reach out. We are here to assist you.

Kind Regards,
8theme team

Hello, @devprof,

Thank you for reaching out to us with your query regarding changing the color of the wishlist icon when clicked. We appreciate your interest in customizing the appearance of your wishlist feature.

To achieve this, please follow the steps outlined below:

a)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
b)Copy and paste the following CSS code into the designated location:

.xstore-wishlist[data-action=remove] .et-icon {
    color: #ff043b !important;
}

Feel free to customize the color code (#ff043b) to your preferred choice.

For a visual reference, you can consult the image provided at the following link: https://imgur.com/a/tNnKipR

If you encounter any issues or have further questions, please don’t hesitate to reach out to us. We’re here to assist you.

Kind Regards,
8theme team

Hello, @Mohit Prajapati,

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.