Tony Rodriguez

Hello, @Aulakh, Sam,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing the browser cache to confirm the resolution.

To address the matter, we have taken the step of activating and subsequently deactivating the cart/checkout progress bar feature within the Sale Booster settings. This action has effectively rectified the issue at hand.

For your convenience, we have included an image in private content area as a reference to illustrate the changes made.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Aulakh, Sam,

We would like to inform you that the sidebar can be activated for all pages, including the shop, categories, and brand sections. To do so, please proceed to the following navigation path: XStore > Theme Options > WooCommerce > Shop > Shop Page Layout. For your convenience, a reference image has been provided. https://imgur.com/KUUfqz0

For the homepage and other pages, kindly edit the desired page, scroll down to the XStore Options, and select Layouts. A reference image is also available for this section to assist you further. https://imgur.com/k0bMD9j

We trust this information will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @Aulakh, Sam,

You are welcome!

Have a nice day.

Best Regards,
The 8Theme Team

Hello, @smalameri,

Thank you for contacting us and for using XStore.

We regret to inform you that we are currently unable to access the wp-admin dashboard of your website due to the credentials provided being invalid. To proceed with our support services and address your concerns effectively, we kindly request that you supply us with valid wp-admin access credentials. Please ensure that these details are submitted securely within the private content area designated for such sensitive information.

We kindly recommend that you take a complete backup of your site before proceeding.

Additionally, for a more comprehensive understanding of the issue at hand, we would appreciate it if you could provide us with the URL of the specific page where you are encountering the problem.

Your cooperation in this matter is greatly valued, and we are committed to assisting you in resolving your issue as swiftly as possible.

Thank you for your attention to this request.

Best Regards,
The 8Theme Team

Hello, @ROC Enterprise,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you reach out to your hosting provider and inquire about extending the maximum execution time to its upper limit.

We hope this helps.

Should you have any questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @Aulakh, Sam,

Thank you for contacting us and for using XStore.

1/ Upon reviewing your website, we have observed that the current configuration utilizes the ‘Lazy’ loading type for images and the wp-rocket cache plugin. This setting may contribute to the slightly slower loading times you have experienced with image display.

Should you wish to enhance the loading speed, you have the option to modify the image loading type. This adjustment can be made by navigating to the following path within your website’s dashboard: XStore > Theme Options > Speed Optimization.

For your convenience, we have included a reference image to assist you with this process. https://imgur.com/StTqQyh

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/dev.galacticdesignlabs.com/qJu7Chr0/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/Ig2NTbT & https://imgur.com/GZiwxXT

About your results on gtmetrix results:

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;
–Properly size images: https://gtmetrix.com/properly-size-images.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.
-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

-Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Eleni,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/picture4u.gr/ClXNyHAB/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/fkhe74A & https://imgur.com/N8zQ8eB

About your results on gtmetrix results:

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;
–Properly size images: https://gtmetrix.com/properly-size-images.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

-Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Kombajn88,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing the cache on your mobile browser to see the changes.

For your reference, the solution involved commenting out specific CSS code within the following navigation path: XStore > Theme Options > Theme Custom CSS > Mobile CSS. This action has addressed the problem you were experiencing.

Additionally, we have provided an image in the private content area for your convenience.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TTC,

Thank you for your response.

Unfortunately, The carousel anything element has an Autoplay option but there is no option to continue scrolling like the Marquee. It requires additional code customization and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @Azeddine,

Thank you for your prompt response.

1/ We are writing to address your concerns about the rearrangement of categories on the Shop Page. To assist you effectively, we kindly request that you provide us with screenshots illustrating the issue at hand, as well as the URL of the page where the problem is occurring.

Your cooperation in this matter will enable us to diagnose the issue promptly and offer the appropriate assistance.

2/ Yes, you can configure the product image settings by navigating to Appearance > Customize > WooCommerce > Product Images within your website’s dashboard. To address this issue, we kindly ask you to review the following article, which provides detailed guidance on managing product images: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Based on the screenshots you have provided, it appears that you need to configure the thumbnail width to 380px. This setting can be adjusted by navigating to Appearance > Customize > WooCommerce > Product Images in your website’s dashboard. Once you have made this change, please proceed to regenerate the thumbnails using the appropriate plugin.

3/ We have not encountered an issue where the “Pay with Google” button is visible on our shop page and single product pages. For your reference, we have attached an image illustrating the problem.

To assist us in resolving this matter, could you kindly provide screenshots of the “Pay with Google” button along with the URLs of the pages where you are experiencing this issue? This information will enable us to conduct a thorough review and facilitate the removal of the button from all product pages, ensuring that it remains exclusively available on the checkout page.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
The 8Theme Team

Hello, @full world,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Aulakh, Sam,

Thank you for your response.

We regret to inform you that achieving your desired result is not feasible with the General Tabs element. To accomplish your goal on both desktop and mobile devices, we recommend utilizing the Toggle element.

For your convenience, please refer to the Toggle element documentation for detailed guidance. https://elementor.com/help/toggle-widget/

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @Kombajn88,

2/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has implemented modifications to the CSS code, which have addressed the problem.

Please refer to the attached image in private content area for your reference.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @joebuston,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Our technical team has deactivated the LiteSpeed Cache plugin on your website, which has addressed the concern.

For your reference, we have attached an image that illustrates the resolution. https://imgur.com/tBrKI22

We kindly request that in the future, you initiate a new topic for each distinct issue you encounter. This practice will help us to provide you with the most efficient and organized support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Daiyaan,

Thank you so much for purchasing our theme and contacting our support center.

Lisences for plugins are not required, please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

This is not only our practice but all the theme authors from ThemeForest.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team