Hello, @Mailo´s Petshop,

Thank you for your response.

We are pleased to inform you that we have created a video tutorial to assist you with the process of adding custom Static Blocks and HTML Blocks to the Single Product Page on your website. The tutorial includes visual guidance to ensure a smooth and straightforward experience. You can access the video tutorial via the following link:

https://www.veed.io/view/8e51fc09-c757-40df-bf73-7efc730ed718?sharingWidget=true&panel=share](https://www.veed.io/view/8e51fc09-c757-40df-bf73-7efc730ed718?sharingWidget=true&panel=share

Should you encounter any difficulties or have any inquiries, please feel free to contact me directly. I am here to provide you with the necessary support and address any specific concerns you may have.

In the event that you experience challenges with inserting custom text on the single product page, we kindly request that you create temporary wp-admin access and share the credentials securely through the private content area. This will enable us to examine your settings in detail and better diagnose the issue.

Furthermore, we strongly advise you to perform a complete backup of your site prior to making any changes. This precautionary measure will help protect your data.

We appreciate your cooperation and look forward to assisting you.

Yours sincerely,
The 8Themes Team

Hello, @Mailo´s Petshop,

Thank you for using our theme and for contacting us.

We would like to confirm that with the XStore Single Product Page Builder, it is indeed possible to incorporate a custom text field and a static block on the single product page by utilizing the provided HTML Blocks. To modify the default Single Product Page Builder, please proceed to XStore >> Theme Options >> WooCommerce (Shop) >> Single Product Page to access the customization options.

For a visual guide, kindly refer to the following link: https://imgur.com/a/5TeQzDv

Furthermore, you have the option to design a custom single product page using Elementor. For detailed instructions on how to create an XStore Single Product Builder with Elementor, please consult the XStore documentation available at the link below:

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope you find this information useful for your requirements.

Should you have any further inquiries or require assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Nonsololevents,

1/ We appreciate your continued communication regarding the technical issue you are experiencing. Upon review, it has been confirmed that the problem persists even when utilizing the default WordPress theme, Storefront. This indicates that the issue is not specific to our XStore theme.

In light of this, we kindly suggest reaching out to the plugin support team and consulting the WordPress support resources for further assistance. You can find comprehensive documentation at the following link: https://wordpress.org/support/

We are confident that once the issue is resolved within the Storefront theme, it will concurrently be rectified in the XStore theme as well.

We thank you for your understanding and patience in this matter.

2/ Should you continue to encounter any difficulties, we kindly request that you provide us with a detailed description of the specific issue or your intended objective. This will enable us to review the matter and offer you the appropriate assistance.

3/ A/ We would like to inform you that the issue you are experiencing is related to caching, as a cache plugin is currently active on your website. To ensure that any changes you make are reflected properly, we kindly ask that you clear all caches, including the plugin cache and your browser cache, before verifying the updates.

Furthermore, if your website is in development mode, we recommend deactivating the cache plugin and any server cache or Content Delivery Network (CDN) services. This will allow you to observe the changes in real-time.

We trust this guidance will be of assistance to you.

3/ B/ Should you wish to make alterations to the Footer, kindly proceed to the WordPress Dashboard, then select ‘Static Blocks’, followed by ‘Footer’, and choose ‘Edit’ to make the necessary changes as per your preferences. Please ensure to save your settings upon completion.

Please refer to the image provided at the following link for further reference: https://ibb.co/4st74gS

We trust this guidance will be of assistance to you.

4/ To enhance the visibility of the logo on mobile devices, we kindly request that you implement the following CSS code. Please navigate to the “XStore” section, then proceed to “Theme Options,” followed by “Theme Custom CSS,” and finally select “Global CSS.” Once there, copy and paste the code provided below. It is imperative to save the changes after you have completed this process to ensure the adjustments take effect.

Here is the CSS code for your convenience:

@media only screen and (max-width: 767px) {
    .mobile-header-wrapper .et_b_header-logo.et_element-top-level img {
        width: 180px;
        max-width: 500px !important;
    }
}

We hope you find this solution beneficial. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Gbp,

Thank you so much for purchasing our theme and contacting our support center.

It seems the Kirki Customizer Framework plugin activated on your site, it conflicts with our XStore Core plugin, so we would recommend you disable Kirki.

XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Anastasiia,

We appreciate your prompt reply regarding the issue you are experiencing with your website.

Upon reviewing your site, we have noticed that a warning message is displayed when the “Synchronize” button is activated. For your convenience, we have attached an image to illustrate the specific concern we have observed. https://imgur.com/Xzimt6N

To address this matter, we kindly suggest consulting the official documentation for the Loco plugins. This resource should provide you with the necessary guidance to resolve the issue at hand. https://localise.biz/wordpress/plugin/faqs/skipped-files

https://localise.biz/wordpress/plugin/faqs/template-missing

We kindly recommend that you take a complete backup of your site before proceeding.

Should you require any further assistance, please do not hesitate to reach out to us.

We trust that this information will be beneficial in rectifying the situation.

Best regards,
The 8Theme Team.

Hello, @kristofair8306,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @kristofair8306,

Thank you for using our theme and for contacting us.

Upon reviewing your website, we have confirmed the successful integration of the YITH WooCommerce Wishlist Premium plugin. Additionally, we have verified that the wishlist widget has been appropriately added to the XStore header settings and is functioning as intended. Please refer to the attached image for your reference. https://ibb.co/Ykjt84p & https://ibb.co/F8krgkK

Should you have any further requirements or specific objectives you wish to achieve, we kindly request that you provide us with a detailed description. This will enable us to understand your needs better and offer the necessary assistance.

Best regards,
The 8Theme Team

Hello, @Nonsololevents,

Thank you for using our theme and for contacting us.

1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

2/ We would like to inform you that the color for text selection can be customized via CSS. Kindly locate the CSS code provided below or add it to your website by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS, and ensure to save the changes upon completion.

Here is the CSS snippet for your convenience:

::selection {
    background: #deeda0 !important; /* You may alter the hexadecimal color code to suit your preferences. */
}

For visual guidance, please refer to the image linked here: https://ibb.co/JyFDThW

3/.A/ Should you desire to modify the color or style of the breadcrumbs on your website, we kindly ask that you follow the steps outlined below:

1. Access the ‘XStore’ section from your dashboard.
2. Proceed to ‘Theme Options’.
3. Click on ‘Breadcrumbs’.
4. Choose your preferred color from the available options.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual reference to assist you with this process. Please view the image at the following link: https://ibb.co/W0vyTxf

B/ We hope this message finds you well. Should you desire to modify the color or style of the footer menu or the Copyright © 2023 N.A.R. Furniture, we kindly ask that you follow the steps outlined below:

1. Access the XStore control panel by navigating to ‘XStore’ on your dashboard.
2. Proceed to ‘Theme Options’ and then select ‘Footer’.
3. Within the ‘Footer’ section, click on ‘Copyrights Styling’.
4. Here, you will be able to choose your preferred color and apply the necessary changes.
5. Ensure to save your updates by clicking ‘Publish’.

For your convenience, we have provided a visual guide to assist you with this process. Please refer to the image linked below: https://ibb.co/dtTjytH

4/ To assist us in comprehending the issue you are experiencing more thoroughly, we kindly request that you capture a video demonstrating the problem. Once recorded, please upload the video to a file-sharing service, such as WeTransfer https://wetransfer.com/ -and share the link with us.

Additionally, we would appreciate it if you could specify your exact requirements or the objective you wish to achieve. This information will enable us to serve you more effectively.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team.

Hello, @Anastasiia,

Thank you for contacting us and for using XStore.

We kindly request that you translate the specified text located within the language file of the XStore theme. For your convenience, we have provided an image for reference. https://imgur.com/GhUfUyG & https://imgur.com/OVlTxtA

We encourage you to consult our theme documentation for further guidance. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We trust this information will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @Nusha,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with a screenshot illustrating the issue you are encountering during the demo import process. This will greatly assist us in understanding the problem and providing you with the appropriate support.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, we ask that you please clear the existing content by navigating to the “Import Demos” section under the XStore dashboard. Once this is completed, could you inform us of the specific demo you wish to import onto your website, as well as the page builder you intend to use?

For us to assist you more effectively, we would appreciate it if you could provide your site’s wp-admin credentials. Please ensure that you submit this information in the private content area of this support topic to maintain security.

We are committed to helping you resolve this matter and look forward to your response.

Best regards,
The 8Theme Team

Hello, @GTP,

You’re welcome! We agree that the ability of the edit elements on the email side with the Elementor Builder will be a great achievement.

Should you have any further inquiries or require assistance, please feel free to contact our support team. We are committed to providing you with the necessary support.

Warm regards,
The 8Theme Team

Hello, @GTP,

1) To add the filters widgets on the shop sidebar please navigate to Wp dashboard >> Appearance >> widgets and add the desire filters widgets on the shop sidebar section and set the settings of the widgets which is provided..And additionally we added the XStore Widgets & Custom Widget Areas documentation added in the link below:
https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

2) If you want to use the third party plugins more complex filters.Yes you can use the third party plugins.But we want to tell you please note that we cannot ensure complete compatibility between Xstore and all third-party plugins.For detailed instructions, please visit: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Should you have any further inquiries or require assistance, please feel free to contact our support team. We are committed to providing you with the necessary support.

Warm regards,
The 8Theme Team

Hello, @GTP,

1/ We apologize for any confusion that may have arisen. To provide clarity, we have produced a new video for your reference. You can access it via the following link:

https://www.veed.io/view/b60cbf15-b2a9-4205-9231-c9a17d0cf72a?sharingWidget=true&panel=share

2/ You request additional customization., Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services) -please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @GTP,

Thank you for your response.

1) Yes, most people in online shopping agree that keeping things simple can make people buy. When a website is easy to use and straightforward. It makes shopping better for everyone.

2) + 3) You are Welcome!

4) Sure take your time, Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @basma,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. We have conducted a thorough review of your website and are pleased to inform you that we have not encountered any issues. The banner on the main page is displaying correctly, as intended. For your convenience, we have attached an image to serve as a reference. https://ibb.co/fCMFXQL

Should you continue to experience difficulties with the banner’s visibility, we kindly suggest clearing your browser’s cache before attempting to view the page again. This simple step often resolves display inconsistencies.

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team