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The banner on the main page was showing up and suddenly disappeared and does not appear

This topic has 4 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Rose Tyler

basma

Participant

January 19, 2024 at 19:12

hi sir
The banner on the main page was showing up and suddenly disappeared and did not appear.

#380655 Copied Theme version: .9.2.6 WooCommerce version: Version 8.5.1

3 Answers

Tony Rodriguez

Support staff

January 20, 2024 at 10:08

Hello, @basma,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. We have conducted a thorough review of your website and are pleased to inform you that we have not encountered any issues. The banner on the main page is displaying correctly, as intended. For your convenience, we have attached an image to serve as a reference. https://ibb.co/fCMFXQL

Should you continue to experience difficulties with the banner’s visibility, we kindly suggest clearing your browser’s cache before attempting to view the page again. This simple step often resolves display inconsistencies.

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#380697 Copied

basma

Participant

January 20, 2024 at 20:17

Thank you for visiting my site and your eagerness to find out the problem to address it.
Indeed, the problem is still listing, the original banner does not appear yet.
I added a banner to the experiment to make sure and it appeared as you saw it, but I want the original banner attached to the theme.

Basma

#380768 Copied

Rose Tyler

Support staff

January 21, 2024 at 11:10

Hello, @basma,

We kindly request that you provide us with the URL of your website along with temporary admin access credentials. This will enable us to review your settings and assist you more effectively.

We appreciate your cooperation and look forward to your prompt response.

Warm regards,
The 8Theme Team

#380800 Copied
Tagged: banner issue, best selling, disappeared, main page, woocommerce themes
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