Tony Rodriguez

Hello, @marquand,

Thank you for contacting us and for using XStore.

To solve your issue, Please add next custom CSS code in XStore > Theme Options > Theme custom CSS > Global CSS and publish it.

@media only screen and (max-width: 767px) {
.template-container {
    overflow: visible !important;
}
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @amna,

Thank you for contacting us and for using XStore.

To change the cart/checkout page header, Please navigate to XStore > Theme options > Woocommerce > Cart/Checkout Layout > HEADER and set available settings as per your requirement and publish it.

Please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Fareed Fares,

Thank you for reaching out to us with your concern.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, Please describe your issue in details what exactly you want or your desired goal so that we will check and help you accordingly.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Mr.Auxins,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

If the issue persist, please provide screenshot of the problem and your site wp-admin access in the private content area so that we can take a closer look at your settings and help you.

Thank you for your cooperation, and we look forward to resolving this issue for you.

Best Regards,
8Theme’s Team

Hello, @marquand,

Thank you for contacting us and for using XStore.

1/ We would like to guide you on how to change the color of the social icon in the header. Please follow the steps below:

1. Copy the CSS code provided.
2. Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
3. Paste the copied CSS code in the specified location.

After completing these steps, it is crucial to clear your browser cache to see the changes. You can view the expected result at this link: https://postimg.cc/PvjZ9gXH

.et_b_header-socials.et_element-top-level.flex-row a[title="Facebook"] svg {
    fill: #3b5998 !important;
}
.et_b_header-socials.et_element-top-level.flex-row a[title="Instagram"] svg {
    fill: #feda75 !important;
}

Please note that you have the option to modify the color code in the provided CSS according to your preferences.

2/ We kindly request that you temporarily disable the caching plugin and the server cache CDN on your website to facilitate immediate changes. Once this has been completed, please proceed to review the site once more. https://imgur.com/BNVGHog

Thank you for your cooperation.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

We wish to inform you that we have temporarily deactivated the LiteSpeed Cache plugin on your website. This action has been taken to ensure that any changes made are reflected immediately and to facilitate ongoing testing procedures.

Furthermore, we kindly recommend that you consider deactivating any caching plugins on your website during the development phase. This will allow you to observe updates and modifications in real-time without delay.

We hope you find this information beneficial for your site development process.

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Atif Munir,

1/ We are pleased to inform you that your issue has been successfully resolved. The necessary CSS code has been implemented within the XStore Theme Options under the ‘Theme Custom CSS’ section, specifically in the ‘Global CSS’.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Davide,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Aulakh, Sam,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @El,

Thank you for your response.

You can just rename the files on your laptop and upload them again. we hope this helps.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Carolina,

Thank you so much for purchasing our theme and contacting our support center.

1/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.4) and core plugin (5.3.4) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

3/ Should the problem continue to occur, we kindly request that you share your website’s wp-admin credentials within the secure content area provided. This will enable us to thoroughly examine your configurations and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @Fareed Fares,

We appreciate your cooperation in granting us access to your website’s wp-admin. Upon review, we have identified the steps necessary to activate the Variation Gallery feature.

Please follow the instructions below:

1. Navigate to XStore > Theme Options > WooCommerce > Single Product Page.
2. Locate the ‘Variation Gallery’ section.
3. Ensure that the ‘Turn on’ option is selected and then click ‘Publish’ to apply the changes.

For your convenience, we have included a screenshot illustrating these steps in the private content area of this message.

After completing these actions, please revisit your website to confirm that the Variation Gallery is functioning as expected.

We trust that this solution will address your concern. Should you require further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Luke,

Thank you so much for purchasing our theme and contacting our support center.

To the challenges faced during demo content import, we acknowledge the significance of a seamless setup process and apologize for any inconvenience caused. To address the errors encountered—media not installed, options not installed, menu not installed, default_woocommerce_pages not installed, and version_info not installed—please adhere to the following steps:

Confirm that your server aligns with the minimum requirements for our theme, including PHP version compatibility.

1-XStore Theme Requirements: Set PHP version as 8.0 https://imgbb.com/tpL7tV9

https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

2-Refer to our theme documentation about the Demo Content: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

After that, if the issue still persists, Please provide screenshot or record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team

Hello, @Marco A Jimenez,

Thank you for your response.

We kindly request that you download the single product page template here: https://we.tl/t-LHs7sGx6zi -and proceed to import it using the Elementor plugin.

https://elementor.com/help/template-library/

We trust that this will effectively resolve your issue.

Warm regards,
The 8Theme Team

Hello, @jimmy-17,

To solve your issue, please follow the next steps.

1/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.3) and core plugin (5.3.3) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We have checked your site and found that in Chrome browser console (Failed to load resource: the server responded with a status of 500 () )

500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team