This topic has 6 replies, 2 voices, and was last updated 6 months, 1 weeks ago ago by Tony Rodriguez
Hi there,
Can you check the mobile version of the page on the private content area please? It doesn’t display the images as it does on Elementor view or the desktop view. Just shows the first two ones.
Thanks
Hello, @marquand,
Thank you for contacting us and for using XStore.
To solve your issue, Please add next custom CSS code in XStore > Theme Options > Theme custom CSS > Global CSS and publish it.
@media only screen and (max-width: 767px) {
.template-container {
overflow: visible !important;
}
}
We hope this helps. Should you require any further assistance, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Hi,
It’s working but it is going past the footer. Have a look. I’ve added the page link in the private content.
Thanks
Hello, @marquand,
Thank you for your response.
In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
We kindly recommend that you take a complete backup of your site before proceeding.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
Kind Regards,
8theme team
Hi,
I’ve already given you access to it earlier. Perhaps a colleague was using it. Please refer to the private content.
Hello, @marquand,
We appreciate your prompt reply regarding the matter at hand. After conducting a thorough review of your website using a personal mobile device, we are pleased to report that we encountered no issues. For your convenience, we have documented this assessment in a video, which is now available for your viewing in the private content area.
To ensure optimal performance on your end, we kindly request that you clear your mobile browser’s cache and attempt to access the site once more.
Should the problem persist, we would be grateful if you could provide us with a screenshot or video capturing the issue. Additionally, please inform us of the specific mobile device model on which the issue is occurring. This information will enable us to investigate further and offer the necessary assistance.
We look forward to your response and are here to support you in any way we can.
Best regards,
The 8Theme Team
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