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Mobile and tablet view on page isn’t working

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

marquand

Participant

April 5, 2024 at 21:30

Hi there,

Can you check the mobile version of the page on the private content area please? It doesn’t display the images as it does on Elementor view or the desktop view. Just shows the first two ones.

Thanks

Please, contact administrator
for this information.

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#390315 Copied Theme version: 9.3.3

5 Answers
Tony Rodriguez

Support staff

April 6, 2024 at 09:30
Hello, @marquand,

Thank you for contacting us and for using XStore.

To solve your issue, Please add next custom CSS code in XStore > Theme Options > Theme custom CSS > Global CSS and publish it.
```
@media only screen and (max-width: 767px) {
.template-container {
    overflow: visible !important;
}
}
```
We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team
#390339 Copied
marquand

Participant

April 6, 2024 at 13:03

Hi,

It’s working but it is going past the footer. Have a look. I’ve added the page link in the private content.

Thanks

Please contact administrator
for this information.

#390355 Copied

Tony Rodriguez

Support staff

April 6, 2024 at 15:29

Hello, @marquand,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#390375 Copied

marquand

Participant

April 6, 2024 at 16:06

Hi,

I’ve already given you access to it earlier. Perhaps a colleague was using it. Please refer to the private content.

Please contact administrator
for this information.

#390380 Copied

Tony Rodriguez

Support staff

April 8, 2024 at 06:19

Hello, @marquand,

We appreciate your prompt reply regarding the matter at hand. After conducting a thorough review of your website using a personal mobile device, we are pleased to report that we encountered no issues. For your convenience, we have documented this assessment in a video, which is now available for your viewing in the private content area.

To ensure optimal performance on your end, we kindly request that you clear your mobile browser’s cache and attempt to access the site once more.

Should the problem persist, we would be grateful if you could provide us with a screenshot or video capturing the issue. Additionally, please inform us of the specific mobile device model on which the issue is occurring. This information will enable us to investigate further and offer the necessary assistance.

We look forward to your response and are here to support you in any way we can.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#390545 Copied
Tagged: fix woocommerce tablet view, mobile view issues, tablet view problems, woocommerce mobile compatibility, woocommerce responsive design, wordpress mobile view fix, wordpress woocommerce templates
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