Tony Rodriguez

Hello, @Fabricehty,

Thank you for your response.

1/ We are pleased to confirm that you have the ability to modify the typography within the Xstore Product Carousel element by navigating to the ‘Style’ section.

For your convenience, we have provided a visual reference in the private content area.

https://imgur.com/Z00roVK

https://imgur.com/tiRs3DS

2/ We would like to inform you that the option to enable the “Add to Cart” button is available within the Product Carousel element. To activate this feature, please navigate to the Content tab under the Product Carousel settings.

For your convenience, we have provided a reference image in the private content area.

https://imgur.com/hRitpWn

https://imgur.com/UzhxrCo

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @amamatdi,

Thank you for using our theme and for contacting us.

The Accordion is similar to the Toggle widget, but there are two main differences:

1) When a page is loaded, the first item of the Accordion widget is expanded, while all other items remain collapsed. With the Toggle widget, however, all items are collapsed when a page is first loaded.

2) Only one item of an Accordion can be expanded at a time. When you expand an Accordion item, the previously opened item automatically collapses. With the Toggle widget, however, visitors can open as many items as they want.

We kindly request you to peruse the official documentation of Elementor.
https://elementor.com/help/accordion-widget/

We hope this information is helpful.

Best Regards,
The 8Theme Team.

Hello, @Fareed Fares,

Thank you for contacting us and for using XStore.

1/ We have conducted a thorough review of your website using a personal mobile device and are pleased to report that we did not encounter any issues. For your convenience, we have documented this review in a video, which we have uploaded to the private content area for your reference.

We recommend that you clear your mobile browser’s cache and attempt to access the site once more. Should the problem persist, we kindly ask that you provide us with a screenshot of the issue. Additionally, please inform us of the specific mobile device on which you are experiencing the difficulty, so that we can investigate the matter further and offer the necessary assistance.

Thank you for your attention to this matter. We look forward to your response

2/ By default, there is no such option for it. We regret to inform you that the current functionality you are seeking is not available at this moment. It requires specific customization coding to be implemented.

We appreciate your understanding.

3/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.5) and core plugin (5.3.5) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

After the theme update, We kindly request that you please check again with activated the XStore theme. (9.3.5)

4/ We are pleased to inform you that you have the ability to add multiple images variations for each product variant by utilizing the XStore Variation Gallery feature.

For your convenience, we have included some reference images to guide you through the process.

We trust this information will be of assistance to you.

Kind regards,
The 8Theme Team

Hello, @Fabricehty,

Should you desire to display your products using a slider, we kindly recommend utilizing the Xstore product carousel element for optimal presentation. https://imgur.com/WO2sO66 and https://imgur.com/7TxoPUZ

We trust this suggestion will be of assistance to you.

Warm regards,
The 8Theme Team

Hello, @sethr,

Thank you for contacting us and for using XStore.

Please go to Pages > click on title of Front page > Yoast SEO > Advance > Canonical URL
https://yoast.com/help/canonical-urls-in-yoast-seo/

Or Edit the home page canonical URL and add your site URL instead of the XStore demo URL https://rankmath.com/kb/how-to-change-canonical-url/

We hope this helps.

Yours sincerely,
The 8Themes Team

Hello, @laboudoir,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Marco A Jimenez,

Have you sorted it out? Should you require any further assistance, please do not hesitate to reach out.

Have a nice day!

Warm regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

1/ Yes, Once you’ve finished editing and testing your site, you can certainly reactivate the Cache plugin without problems.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is Best. You may review the results at the following link:
https://gtmetrix.com/reports/test.loveisrebel.cl/JKMzwZaz/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list
https://imgur.com/T5Ci9og

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. (https://gtmetrix.com/) -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @marquand,

We appreciate your prompt reply regarding the matter at hand. After conducting a thorough review of your website using a personal mobile device, we are pleased to report that we encountered no issues. For your convenience, we have documented this assessment in a video, which is now available for your viewing in the private content area.

To ensure optimal performance on your end, we kindly request that you clear your mobile browser’s cache and attempt to access the site once more.

Should the problem persist, we would be grateful if you could provide us with a screenshot or video capturing the issue. Additionally, please inform us of the specific mobile device model on which the issue is occurring. This information will enable us to investigate further and offer the necessary assistance.

We look forward to your response and are here to support you in any way we can.

Best regards,
The 8Theme Team

Hello, @Chiche Solene,

Thank you for your response.

If you wish to change the stylings of the coupon code area on the cart page, Please add the next code in XStore > Theme options > Theme custom CSS > Global CSS and publish it.

.woocommerce-cart .coupon input[type=text] {
    width: 100%;
    padding-right: 41px;
height: var(--et_inputs-height, 2.642rem);
    line-height: 2rem;
    padding: 0 1.07em;
border: 1px solid var(--et_inputs-border-color, var(--et_border-color));
    background-color: var(--et_inputs-bg-color, var(--et_white-2-light-dark));
    border-radius: var(--et_inputs-border-radius, 0);
     color: #f11212;
    font-size: 1.14rem;
    text-align: start;
}

.woocommerce-cart .btn:not(.black):not(.active):not(.bordered):not(.style-custom){
    font-weight: 400;
    text-transform: capitalize;
    border-style: none;
    color: var(--et_btn-color);
    background-color: var(--et_btn-bg-color);
    border-color: #f1ea0b;
}

/* for hover */
.woocommerce-cart .btn:not(.black):not(.active):not(.bordered):not(.style-custom):hover {
    color: var(--et_btn-color-hover);
    background-color: var(--et_btn-bg-color-hover);
    border-color: var(--et_btn-br-color-hover);
}

Please note that you may change the above CSS code values as per your requirement as per your requirement.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Mr.Auxins,

Sure, Take your time.

Best Regards,
8Theme’s Team

Hello, @Chiche Solene,

Thank you for contacting us and for using XStore.

To solve your issue, please read this topic: https://www.8theme.com/topic/how-to-translate-the-limiter-in-the-image/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Mustapha,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @bistypl,

Thank you for contacting us and for using XStore.

Increasing the “Max input vars” setting might not necessarily improve the speed of your website.

“Max input vars” is a PHP configuration directive that specifies the maximum number of variables that can be sent to the server in a single request. This setting primarily affects forms and form submissions, as well as complex queries with many parameters.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is best. You may review the results at the following link:
https://gtmetrix.com/reports/sklep.bisty.pl/beAYWTIg/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/7eDPHcM & https://imgur.com/7ndFy0d

About your results on gtmetrix results:

-Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

– Enable text compression https://gtmetrix.com/enable-text-compression.html

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

–Properly size images: https://gtmetrix.com/properly-size-images.html

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @nour,

Thank you so much for purchasing our theme and contacting our support center.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is best. You may review the results at the following link:
https://gtmetrix.com/reports/snacks-roastery.com/zp4Wqayc/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/dAQ9BVH & https://imgur.com/qTbM3IR

About your results on gtmetrix results:

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

— Avoid chaining critical requests https://gtmetrix.com/avoid-chaining-critical-requests.html

— Reduce unused JavaScript https://gtmetrix.com/reduce-unused-javascript.html

— -–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;
–Properly size images: https://gtmetrix.com/properly-size-images.html

–Serve static assets with an efficient cache policy https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team