Tony Rodriguez

Hello, @mihailaurentiu,

Thank you so much for purchasing our theme and contacting our support center.

To solve your issue, Please use a single product builder with Elementor. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

To edit the Shop page, Please use XStore Products Archive Builder with Elementor. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

For your reference, the resolution involved the addition of CSS code, which can be found under the following navigation path on your website’s backend: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please verify the adjustments at your earliest convenience.

Best regards,
The 8Theme Team

Hello, @Sam,

Thank you so much for purchasing our theme and contacting our support center.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/dentalindex.net/v6Lxu9dJ/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/BbfQlAZ & https://imgur.com/H3ru1iH

About your results on gtmetrix results:

— Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

– Reduce initial server response time: https://gtmetrix.com/reduce-initial-server-response-time.html

— Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

– Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @rfs1,

Thank you for contacting us and for using XStore.

It seems to be a cache issue on your end, not a bug.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you to solve your issue.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Ilya,

Thank you for contacting us and for using XStore.

Please use the next custom CSS code and add it in XStore > Theme options > Theme custom CSS > Global CSS:

.et_cart-type-2 .footer-product .button:before, .et_cart-type-2 .single_add_to_cart_button:before, .et_cart-type-2 .quantity-wrapper .button:before, .et_cart-type-2 .product-view-overlay .quick-buttons .button:before {
    content: "\e90d";
}

You may change add to cart icon as per your requirement.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
Team 8Theme.

Hello, @W2M,

Thank you for contacting us and for using XStore.

We are currently unable to access your website using the wp-admin credentials previously provided, as they appear to be invalid or have expired. To assist you effectively, we kindly request that you provide us with updated wp-admin access credentials. Please ensure that these details are submitted through a secure, private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Your prompt response will help us proceed with the necessary checks and provide you with the support needed.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @SK,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Sinem Aydın,

Thank you so much for purchasing our theme and contacting our support center.

Should you be interested in incorporating a 360-degree product viewer on your single product page, we kindly suggest utilizing the XStore builders. Specifically, you can achieve this by employing the Single Product Builder with the Elementor plugin. For detailed guidance, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Additionally, we recommend using the XStore 360 Product Viewer widget. You may adjust the settings according to your preferences and proceed to update your page. For your convenience, a visual reference is provided here: https://imgur.com/rCFKe5H

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hi @Allen,

Thank you for your response.

It would require the customization codes.

Please note that additional customization falls beyond the purview of our standard support services.

If you require further customizations, we kindly invite you to submit a request via our customization panel at this link: https://www.8theme.com/account/#etheme_customization_panel. Be advised that customization services are subject to additional fees.

We appreciate your understanding and are here to support you.

Warm regards,
The 8Theme Team

Hello, @vedran,

We are pleased to hear that your issue has been successfully resolved.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Hello, @Allen,

Thank you for contacting us and for using XStore.

1/ Please provide URL of the page on which ‘BEST SELLERS’ is in the slideshow on your site.

2/ Could you please provide your site valid/working wp-admin access in the Private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Sam,

Thank you so much for purchasing our theme and contacting our support center.

1/ If you wish to show the Selection boxes beside the categories list on the Shop page, Please navigate to WP-dashboard > Appearance > Widgets > Add filter product by categories widget in the Shop sidebar area and save settings.

Please find the attached image for your reference.
https://imgur.com/BmE7y8w

2/ Should you desire to alter the banner on the shop page, we kindly ask that you follow the steps outlined below:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Select ‘WooCommerce’.
4. Navigate to ‘Shop’ and then ‘Shop Page Layout’.
5. Locate ‘Banner Content’ and verify the ‘Static Block’ code.

Once you have completed the above steps, please continue with the following:

6. Go to the WordPress Dashboard.
7. Click on ‘Statics Block’.
8. Choose the specific block you wish to modify and make the necessary edits.
9. Ensure to update the block to save your changes.

For your convenience, we have provided images to assist you with this process:
https://imgur.com/laif1Jz
https://ibb.co/pvN0zPq
https://imgur.com/0zcY3Jb

We trust that these instructions will effectively address your requirements. Should you have any further questions or need additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @baibao,

Thank you for your response.

1/ 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/wKn5z6x

For this please contact your service provider and ask them to fix this.

After that, Please clear your browser cache and check again.

We hope this helps.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @nedimzidane,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Eli,

You are welcome.

Have a nice day!

Best Regards,
The 8Theme Team