Help in error in instalation Classic Demo theme

This topic has 11 replies, 4 voices, and was last updated 3 weeks, 4 days ago ago by Andrew Mitchell

  • Avatar: maloti
    maloti
    Participant
    April 18, 2024 at 01:26

    Hi, I imported the Classic theme and I would like it to stay the same, but I am not able to load this theme in the same way it appears in the Demos option.
    See how it appears in the “site.png” attachment

    When automatically installing some plugins that the theme requested, it gave some errors, see “errors.png” in the attachment

    Note: The page is in activated maintenance mode (Maintenense plugin) so that only when ready can people see the site.

    Please, could you help me to make the Classic demo template appear complete? So that later I can only change the texts and images?!
    Regards

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    10 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2024 at 06:31

    Hello, @maloti,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

    For this please contact your service provider and ask them to fix this.

    After that, Please clear your browser cache and check again.

    We hope this helps.

    Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    Avatar: maloti
    maloti
    Participant
    April 18, 2024 at 14:04

    Hello Tony, How are you ?

    The System Requirements are all ok. See the attached screenshot “system_requirements.png”

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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2024 at 14:15

    Hello, @maloti,

    Thank you for your response.

    Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server, IP – 136.243.62.54

    After that check again.

    Please see the attached image in private content area for reference.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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    Avatar: maloti
    maloti
    Participant
    April 19, 2024 at 19:39

    Hi, Tony,
    I accessed the IP manager on the panel and entered the IP 136.243.62.54 so it would never be blocked. (see attachment “”IPmanager.png”)
    Could you please check this theme installation error?

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2024 at 06:45

    Hello, @maloti,

    We appreciate your prompt response.

    To proceed effectively, we require FTP access to further diagnose.

    To grant FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: maloti
    maloti
    Participant
    April 21, 2024 at 13:59
    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 22, 2024 at 09:48

    Hello, Maloti,

    I hope this message finds you well. It appears that the issue we encountered was due to the distance between the servers, which resulted in longer response times. To address this during the installation of the demo data, we temporarily added the following code to the functions.php file of the child theme:

    
    function increase_http_request_timeout( $r, $url ) {
        $r['timeout'] = 500; // Increase timeout to 500 seconds
        return $r;
    }
    add_filter( 'http_request_args', 'increase_http_request_timeout', 10, 2 );
    

    This adjustment successfully facilitated the correct importation of the demo data. After the process was completed, the code was removed from the child theme.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,

    The 8Theme Team

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    Avatar: maloti
    maloti
    Participant
    April 22, 2024 at 12:48

    Hi Andrew, how are you ?

    Thank you for your support and resolving the issue.
    I will leave this demo theme, only changing the images and texts and removing some things.
    If you have any other questions, I will contact you again.
    Best Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 22, 2024 at 13:41

    Hello, Maloti,

    You’re welcome! Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 22, 2024 at 14:26

    Dear maloti,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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