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Woocommerce dont work after update, site is slow

This topic has 8 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Tony Rodriguez

vedran

Participant

April 16, 2024 at 12:18

website is slow and woocommerce dont work after update

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#391859 Copied Theme version: 9.3.6

7 Answers

Tony Rodriguez

Support staff

April 16, 2024 at 13:16

Hello, @vedran,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you to solve your issue.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

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vedran

Participant

April 16, 2024 at 13:47

i m sending credentials

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Tony Rodriguez

Support staff

April 16, 2024 at 13:52

Hello, @vedran,

We can’t access your site, Please check your provided WP-admin access on your end.

Could you please provide your site valid/working wp-admin access in the private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

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vedran

Participant

April 16, 2024 at 14:36

again…credentils

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Tony Rodriguez

Support staff

April 17, 2024 at 06:12

Hello, @vedran,

We appreciate your prompt communication regarding the issue you’ve encountered with your website.

Upon thorough review, we have determined that the problem originates from the currently active child theme. Our tests have shown that temporarily switching to the XStore parent theme successfully resolves the issue, thereby confirming our diagnosis.

To address this matter, we kindly request that you download and install the updated child theme provided for your website. We have conveniently archived the necessary files in the Private Content area for your access.

We kindly recommend that you take a complete backup of your site before proceeding.

We trust that this solution will rectify the problem you’ve been experiencing. Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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vedran

Participant

April 18, 2024 at 07:54

i m updated child theme and is ok now

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Tony Rodriguez

Support staff

April 18, 2024 at 09:05

Hello, @vedran,

We are pleased to hear that your issue has been successfully resolved.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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Tagged: best selling woocommerce themes, slow woocommerce site, speed up woocommerce site, troubleshooting woocommerce, woocommerce update fixes, woocommerce update issues
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Woocommerce dont work after update, site is slow

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