Hello, @Chie,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To assist you more effectively, could you please provide a screenshot of the issue you are encountering, along with the URL of the page where the problem occurs? This information will enable us to better understand and address your concerns.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @giakhiemtoys,

Thank you for contacting us and for using XStore.

We are writing to provide you with detailed instructions on how to edit your shop page using Elementor.

Please follow the outlined steps below:
1. Navigate to Xstore > Xstore Builders.
2. Select “Product Archive Page.”
3. Choose your current Product Archive Page and opt to edit it with Elementor.

For your reference, you may view the following images to assist you in this process:
– [Image 1](https://ibb.co/nBTvJK8)
– [Image 2](https://ibb.co/xzhHxrK)

Additionally, we recommend reading our theme documentation for further guidance: [Xstore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

We hope you find this information helpful. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Nicolo,

You are welcome. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Have a nice day.

Best regards,
The 8Theme Team

Hello, @jaswinders,

Thank you for providing the wp-admin login details.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

Additionally, we have enhanced your website by integrating a WooCommerce breadcrumbs widget into the Product Archive Builder. For your reference, images have been uploaded to the private content area of your account.

We trust these updates will enhance your website’s functionality and user experience. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Thank you for choosing our services.

Best Regards,
The 8Theme Team

Hello, @jaswinders,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Elvis,

Thank you for contacting us and for using XStore.

We are pleased to inform you that upon reviewing your website, the “Filter Products By Price” feature is functioning correctly. For your reference, we have recorded a demonstration video which can be viewed at the following link: (https://streamable.com/rrimdi)

Please note that The Filter products by price widget take price range automatically based on the min and max prices of existing products.

To ensure optimal performance, we recommend accessing your site using a fresh browser session or after clearing your browser’s cache. This should allow the price range filter to operate as intended.

Should you need any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Micol,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are writing to provide you with detailed instructions on how to modify the “After the Product Section” on your Shop Page, without the need for adding a new block. Please follow the steps outlined below to make the necessary changes:

1. Navigate to “Theme Options” and then select “Xstore Builders”.
2. Choose “Product Archive”.
3. Use Elementor to edit the Product Archive Page.
4. Make the desired changes in the “After The Products Section”.
5. Click “Publish” to save the changes.

Alternatively, you can incorporate a static block widget by selecting the appropriate block within it.

For your reference, you may view the following images to assist you with the process:
– [Image 1](https://ibb.co/fY7knj9)
– [Image 2](https://ibb.co/RjXh42s)

2/ Upon reviewing your website, we noticed that your website’s header has been constructed using Elementor. Should you wish to modify the menu in the mobile view, please follow the steps outlined below:

1. Navigate to “Theme Options” and then to “Store Builders”.
2. Select “Header” and proceed to edit it using Elementor.
3. Click on “Responsive Mode”.
4. Select “Mobile View”.
5. Edit the “Mobile Menu” widget as required.

For your reference, you may view the following image link which illustrates these steps:
https://ibb.co/hRtLrkC & https://ibb.co/pbdTWS6

We hope this information is helpful for you, Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Esteban,

Thank you for your response.

If you are looking to display products from a specific category on your shop page, we recommend utilizing the “Filter Products by Categories” widget. For your convenience, we have included a tutorial video in the Private Content Area to assist you with this setup.

We trust this information will be beneficial to you. Should you require any further assistance or have additional inquiries, please do not hesitate to contact us. Our team is always here to support you.

Best regards,
The 8Theme Team

Hello, @Kombajn88,

Thank you for providing the wp-admin login details.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are effective, please clear your browser’s cache and revisit your site.

We kindly ask you to test the Ajax Products Tabs widget on your site to confirm functionality.

Additionally, we have enabled the “Disable Theme Swiper JS” option located under Xstore > Theme Options > Speed Optimization. For your reference, we have included a screenshot in the private content area of our correspondence.

We hope this resolves the issue to your satisfaction. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Chie,

Thank you so much for purchasing our theme and contacting our support center.

Please try to install a new child theme on your site. The new child theme archive is attached in the private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @ngodup,

Thank You for Your response

1/ We are writing to inform you that the login credentials you provided are currently not functioning. Could you please provide us with valid login details at your earliest convenience? This will enable us to further investigate the issue and assist you accordingly.

2/ To enhance your Ajax Search with custom recommend suggestions, please follow these steps:

1. Navigate to Elementor.
2. Select the ‘Content’ tab.
3. Locate the ‘Trending Searches Section’.
4. Use the ‘Add Trending Searches’ box to input your custom suggestions.

For your reference, an illustrative image is available at the following link: https://ibb.co/ZV3V1gM

3/ To facilitate the sign-up process for new customers on your platform, please follow the steps outlined below:

1. Navigate to your Dashboard.
2. Select ‘WooCommerce’.
3. Proceed to ‘Settings’.
4. Click on ‘Account & Privacy’.
5. In the ‘Account Creation’ section, enable the option “Allow customers to create an account on the ‘My account’ page”.

For your reference, you may view the setup in the image provided at the following link: (https://ibb.co/Vj9LZR4)

Additionally, for further guidance, we recommend reading the detailed article available at: [https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/]

We trust this information will be helpful to you. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @diderino,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @QuickMoveTheme,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the Xstore theme is fully compatible with the MultiVendor X plugin. For detailed guidance on utilizing this plugin, we kindly invite you to review the MultiVendor X plugin documentation available at the following link: [MultiVendor X Plugin Documentation](https://multivendorx.com/docs/knowledgebase/vendors-registration/).

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Esteban,

Thank you for your response.

1/ Upon reviewing your website, we are pleased to confirm that the ‘Add New Slide’ button on the ‘Slides’ section is functioning correctly. It appears that the issue you are experiencing may be related to browser caching.

We kindly suggest clearing your browser’s cache to see if this resolves the problem. Alternatively, you may wish to access your site using a freshly installed version of Google Chrome.

We have recorded a video for you, please watch it in private content area for reference.

2/ Upon a thorough review of your website, we have identified that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder (Elementor) at any given time.

We appreciate your cooperation.

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Shehzad Ghazi,

1/ Updating a child theme typically won’t erase your current changes.Child themes are designed to inherit functionalities and styles from their parent themes while allowing you to make modifications without affecting the parent theme’s core files. When you update a child theme, the changes you’ve made directly to the child theme files should remain intact.

However, it’s always a good practice to backup your child theme files before updating, just in case something unexpected happens during the update process. This ensures that you can easily revert to the previous version if needed.

2/ You are welcome.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team