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Xstore Slides – “add new slide” not working

This topic has 4 replies, 3 voices, and was last updated 1 weeks, 5 days ago ago by Tony Rodriguez

Esteban

Participant

May 5, 2024 at 16:03

When I press the button ‘add new slide’ on ‘Slides’ , it do not works.
When I do a right click over the button, it opens a new windows to start a template from scratch.
But the button do not work and I do not have access to the georgous templates offered.

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#394043 Copied Theme version: 9.3.5

3 Answers

Rose Tyler

Support staff

May 5, 2024 at 16:06

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#394044 Copied

Esteban

Participant

May 5, 2024 at 17:37

I am working in Chrome browser, and I one minute ago I discovered that on ‘private mode’ (incognito browser screen) it works, but in normal browser tab screen, do not. I have created an admin user to you. Please help.

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#394046 Copied

Tony Rodriguez

Support staff

May 6, 2024 at 06:14

Hello, @Esteban,

Thank you for your response.

1/ Upon reviewing your website, we are pleased to confirm that the ‘Add New Slide’ button on the ‘Slides’ section is functioning correctly. It appears that the issue you are experiencing may be related to browser caching.

We kindly suggest clearing your browser’s cache to see if this resolves the problem. Alternatively, you may wish to access your site using a freshly installed version of Google Chrome.

We have recorded a video for you, please watch it in private content area for reference.

2/ Upon a thorough review of your website, we have identified that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder (Elementor) at any given time.

We appreciate your cooperation.

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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Tagged: add new slide problem, fixing xstore slides, woocommerce slide addition failure, woocommerce theme errors, wordpress woocommerce themes, xstore slides issue, xstore slides troubleshooting
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