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Single Product Page is not working, I am using Elementor for single product page.

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 5 days ago ago by Tony Rodriguez

Nelson

Participant

May 5, 2024 at 17:58

Dear Xstore Support Team,

I hope this message finds you well. I am reaching out to address an urgent issue encountered during the development of our website on the staging domain.

Specifically, I have utilized the Elementor page builder to craft the single product page. Regrettably, upon attempting to access any random product, our team has encountered a critical error message displaying: “There has been a critical error on this website.” I am providing the link in the private content area.

Given the significance of this setback and its potential impact on our project timeline, I kindly request your immediate assistance in diagnosing and resolving this issue. Your expertise in troubleshooting and rectifying such matters would be greatly appreciated.

Please let me know if there is any additional information or access you require from our end to expedite the resolution process. Your prompt attention to this matter is crucial, and I am confident that with your assistance, we can swiftly overcome this obstacle.

Thank you in advance for your cooperation and support.

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#394047 Copied Theme version: 9.3.8

1 Answer

Tony Rodriguez

Support staff

May 6, 2024 at 08:55

Hello @Nelson,

Thank you for choosing XStore as your WooCommerce WordPress theme.

500 errors are server errors originating from your website’s server environment. You can see in the following image: https://ibb.co/j6CyycV

It is independent of our theme. Please contact your service provider and ask them to fix it.
Additionally, You can follow these articles to fix this problem:

Article link : https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Tagged: correcting single product page elementor, elementor woocommerce product page not working, elementor woocommerce single product page, fix single product page elementor, resolve elementor single product failure, woocommerce elementor product page solution, wordpress elementor single product issue
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