Hello, @ethashots,
Thank you so much for purchasing our theme and contacting our support center.
Could you please provide temporary wp-admin access? We need to check your settings first.
Additionally, please let us know on which real mobile device you are facing the issue for my better understanding.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
We kindly recommend that you take a complete backup of your site before proceeding.
Thank you for your cooperation.
Best Regards,
8Theme’s Team















