Tony Rodriguez

Hello, @Crazystar,

We are pleased to inform you that we have successfully activated the “Mega Menu Dropdown Full Width” option located under XStore > Theme Options > Header Builder > Dropdown. This action has resolved the issue you were experiencing.

For your reference, we have included an image in the private content area that illustrates this adjustment.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Bagwani,

Thank you for contacting us and for using XStore.

1/ We kindly request that you navigate to Dashboard > Products > Categories > Edit Categories to ensure that the mentioned categories have been populated appropriately https://paste.pics/RAVCQ

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Kind Regards,
8theme team

Hello, @Kitab Ki Dukan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Javito,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

Additionally, you can customize the color of the line by navigating to Widget Settings > Style > Timeline in your site’s dashboard.

For your reference, we have included an image in the private content area of our website.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Graziano,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To update the empty cart text, kindly follow the steps outlined below:
1. Navigate to XStore > Theme Options.
2. Proceed to WooCommerce > Shopping Cart Page.
3. Select Empty Cart.
4. Enter the desired text in the provided field as per your translation requirements.
5. Click on ‘Publish’ to save the changes.

https://imgur.com/nqTRsTI

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @giovanybf,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please contact your hosting provider and ask to downgrade the PHP version to 8.0 or 8.1

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any more questions or need further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @solyman111,

Thank you for your response.

We kindly request that you review our documentation regarding the XStore Mobile Panel, which can be accessed at the following link: [XStore Mobile Panel Documentation](https://www.8theme.com/documentation/docs/xstore-mobile-panel/).

We trust this will be helpful to you.

Should you require further assistance or if the documentation does not fully address your needs, please provide a detailed description of your specific requirements or the objectives you wish to achieve. Additionally, it would be beneficial if you could include screenshots with annotations or provide a reference website to enhance our understanding of your request.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @ayoub,

Thank you for your response.

Upon reviewing your website, we have noticed that you are currently utilizing an outdated version of the XStore theme and the XStore core plugin.

To ensure optimal performance and security, we kindly request that you update your theme, core plugin, and any other associated plugins to their latest versions. After updating, please verify the functionality of your site once again.

For detailed guidance on how to update your theme and plugins, please refer to our documentation:

– Theme Update Instructions: (https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)
– Plugins Update Instructions: (https://www.8theme.com/documentation/xstore/plugins/plugins-update/)
– Update History: (https://xstore.8theme.com/update-history/)

We trust this information will be helpful to you. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ameer,

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. This means that you can set up two staging sites using a single license.

You can use the staging site to edit and customize without making it live site.
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Bagwani,

Thank you for contacting us and for using XStore.

To assist you in developing a mobile version menu that includes both the main menu and categories from scratch in Elementor. We have recorded a video for you on my test site.

Please find the video in the private content section at your earliest convenience.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @bret,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have made modifications to the homepage using Elementor, setting the sidebar to ‘Shop Sidebar’. You have the flexibility to customize the sidebar according to your preferences. To add or remove widgets, please navigate to Appearance > Widgets in your dashboard.

For visual guidance, we have uploaded images in the private content area of your account for your reference.

2/ Regarding adjustments for sizes and colors, we recommend watching the following video which provides a step-by-step guide: (https://www.youtube.com/watch?v=LgzC4iK-j6A). This tutorial should assist you in making the necessary customizations.

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Nirosh,

Thank you for your response.

In the interim, we kindly request that you download the necessary files for certain elements from the following link in the private content area.

Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Hanza,

Thank you for your response.

As we can see, you need to change the location of the translation files and their names
https://paste.pics/RAHQV Translation files of the theme should be placed in /wp-content/languages/themes/ folder (System location), with the correct name, for example, xstore-de_DE.po

You need to translate the XStore Core plugin also – https://paste.pics/RAHR6
SYnstem location – /wp-content/languages/plugins folder, examples of names – xstore-core-de_DE.po

After that, please translate the strings under the XStore theme, XStore core plugin, and woo-commerce plugin language files in Loco translate.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Nirosh,

Thank you for reaching out to us with your concern regarding the Live Paste feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

To assist you further, could you please specify the design element you are interested in from our elements collection? You can view the available elements at the following URL: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

Once we receive the details of the desired element, we will promptly provide you with the necessary file. This will enable you to download and easily import it onto your site.

Thank you for your cooperation. We look forward to your response.

Best Regards,
8Theme’s Team

Hello, @Russell Rahman,

Thank you so much for purchasing our theme and contacting our support center.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.
Additionally, You can follow these articles to fix this problem:

2/ Please read our theme documentation about plugin update: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team