Return to previous page

Background image (breadcrumbs) is not visible

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Tony Rodriguez

diderino

Participant

May 6, 2024 at 05:32

Hi,
the background image (breadcrumbs) is after uploading an image only visible for a short time. Then just white!

Files is visible for topic creator and
support staff only.

#394061 Copied Theme version: 9.3.8

3 Answers

Tony Rodriguez

Support staff

May 6, 2024 at 07:09

Hello, @diderino,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Content is visible for topic creator and
support staff only.

#394076 Copied

diderino

Participant

May 7, 2024 at 02:01

check content area

Content is visible for topic creator and
support staff only.

#394186 Copied

Tony Rodriguez

Support staff

May 7, 2024 at 06:28

Hello, @diderino,

We appreciate your cooperation in providing the wp-admin login details. We are pleased to inform you that the issue has been successfully resolved. Please clear your browser cache and then verify the changes on your site.

Additionally, you can change the breadcrumbs background image by navigating to XStore > Theme Options > Breadcrumbs.

For your reference, we have included an image in the private content area of our correspondence.

Thank you for your attention.

Best Regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.

#394197 Copied
Tagged: background image visibility, improve woocommerce background, visible breadcrumbs wordpress, woocommerce image issue, woocommerce templates fix, wordpress breadcrumbs solution, wordpress templates troubleshooting
Viewing 4 results - 1 through 4 (of 4 total)