Hello,

We’ve activated the theme on your site. You can import the demo version via XStore > import demos.
It looks like your problem was caused by activated 3rd party plugins on your site. Before the import, make sure, that only XStore Core and WooCommerce plugins are activated, all other needed plugins will be activated during the import process.

Regards

Hello,

Use custom CSS code, for example:

h1, h2 {
    font-family: "Open Sans", Sans-serif !important;
}
h3, h4 {
    font-family: Lato, sans-serif;
}

Regards

Hello,

Provide URL of the page and access of the seller, so we can see that page.

Regards

Hello,

Thanks for using our theme.
Theme Options > Speed optimization > Menu cache > Off.
Your site is under maintenance mode, so we can’t check it.
Please provide temporary wp-admin access via the Private Content area.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

Dashboard > Pages > Edit Shop page > [8theme] Layout options > Sidebar Position > set “Inherit”

Regards

Hello,

Thanks for contacting us.
Let’s answer questions one by one:
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, then check. Maybe one of the additional plugins is the reason for the problem.
2/ When I apply the 300×300 size – everything is good, the but images are blur. – do you mean images change depending on color selected when this size is applied? If so, try to regenerate thumbnails using plugin – https://wordpress.org/plugins/force-regenerate-thumbnails/
Let us know results.

Regards

Hello,

We will help you, but we can’t see your site – https://prnt.sc/z9ieaPEfsuGV

It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.
Please do the reset and reply with temporary wp-admin access here. We will help you with the import.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Also, provide URL of the desired demo version, that we will install on your site.

Regards

Hello,

Theme Options > WoOCommerce > Shop elements > Brands > Enable Brands > Off.
Dashboard > Products > edit a product > Screen options> disable Product Video, it will be hidden for all products.

Regards

Hello,

Sorry for the delay in answering.

Changelog of the latest version (4.3.4):
ADDED: compatibility with jQuery 3.6.0 note(VPB does not have it)
ADDED: compatibility with php 8.0
ADDED: compatibility with WordPress v6.0.1
ADDED: compatibility with WooCommerce v6.8.1
ADDED: compatibility with WPBakery Page Builder v6.7.0
ADDED: Enable the old widgets panel option
ADDED: Dashboard panel
ADDED: System requirements
ADDED: Top panel menu

UPDATED: js structure
UPDATED: jQuery Easing v1.3 – v1.4.1
UPDATED: FlexSlider v2.2.0 – v2.7.2
UPDATED: hoverIntent undefined – v1.10.1
UPDATED: Magnific Popup – v0.9 – v1.1.0
UPDATED: Isotope PACKAGED v1.5.25 – v3.0.6
UPDATED: modernizr v2.6.2 – v3.6.0
UPDATED: Owl Carousel v1.31 – v2.3.4
UPDATED: options panel colors style

FIXED: admin.js
FIXED: etheme.js
FIXED: fonts-uploader.js
FIXED: full-width slider
FIXED: custom sidebars for new widgets page
FIXED: font-family for cart in top-bar
FIXED: setup wizard vs woocommerce conflict
FIXED: fonts_uploader
FIXED: firxed header

REMOVED: touch.js
REMOVED: jquery.cbpQTRotator.js
REMOVED: swiper.js
REMOVED: jquery.mousewheel.js
REMOVED: review-order.php

FIXED: Most font-size, line-height are in responsive units now
FIXED: CSS fixes
FIXED: Cart/Checkout page layout fixes
FIXED: Account menu popup
FIXED: Quantity decimal values
FIXED: product zoom
FIXED: product thumbnails slider
FIXED: all site responsive sliders
FIXED: single product Warning: strpos() expects parameter 1 to be array, null
FIXED: html at shop page
FIXED: product categories description errors

The link on your site goes to a broken page on Themeforest. – provide URL of the page with the link or a screenshot.

Regards

Hello,

Thanks for the reply.
It is really strange because mentioned elements were created in the same way and their functionality is the same.
We are glad that you find the workaround that works fine on your site.
We do not have such a problem on our test site, so can’t re-create/fix it, unfortunately.
Maybe we will be able to do more after getting reports about the same problem from other customers, we will monitor the situation.

Regards

Hello,

We don’t guarantee full compatibility with all plugins but we can always try to add it with the ones our customers ask us for 🙂
In your case, I would recommend you to check the next topics where customers wanted to import/export our variation gallery images with some extra plugins.

1/ https://www.8theme.com/topic/product-variation-images-generating-in-xml-file/ (after that topic was solved we added globally compatibility with WooCommerce Skroutz & BestPrice XML Feed plugin)
2/ https://www.8theme.com/topic/some-questions-about-variations-gallery/

We would recommend you to ask plugin’s support with the details we provided below. If you will get a positive answer from them – you may write us with details they gave you so that we could add their ‘snippet/filter/action’ globally for all other clients and add compatibility with that plugin for all others 🙂

For information to your plugin’s developers (you may ask them for help):
1/ Our theme field name is ‘et_variation_gallery_images’ (to get variation gallery for any product variation we used next line of php code -> get_post_meta( $product->get_id(), ‘et_variation_gallery_images’, true ); Note: $product should be defined or global variable )
2/ If you check xstore/framework/woo.php you may find how we added compatibility with WooCommerce Skroutz & BestPrice XML Feed plugin (please, look for the ‘etheme_compatibility_webexpert_skroutz_xml_variation_gallery_images’ function )

Otherwise, if you cannot contact with plugin’s authors to ask them for ‘How to make import of custom field ‘et_variation_gallery_images’, you may provide admin+ftp access in the private content area and we will try to help you.

Regards

“The menu order is no longer available” – I will pass it to our dev team, and let you know their answer.

Regards

Hello,

Could you please record a video for a better understandig?

Regards

Hello,

We are glad that you sorted it out.
Thanks for letting us know!
Have a nice day!

Regards

Hello,

1/ We’ve recorded a video, check the Private Content area, please
2/ https://prnt.sc/ZdWejHCRKvt5 – changed the parameters and now the flag will be in the shortcode (the one added to the mob menu)

Regards