Page 821 – 8theme.com

Forum Replies Created

Viewing 30 posts - 24,601 through 24,630 (of 68,231 total)

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Rose Tyler

Support staff

August 24, 2022 at 17:03

Hello,

Done. Check your site now.

Regards

#332478 Copied In reply to: install a new Xstore theme and override old

Rose Tyler

Support staff

August 24, 2022 at 16:54

Hello,

There is a fatal error on your checkout page.
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Let us know the result.

Regards

#332477 Copied In reply to: checkout page format is horrible and broken

Rose Tyler

Support staff

August 24, 2022 at 16:12

Hello,

Try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/
or do the update manually – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#332474 Copied In reply to: upgrade error to latest theme with new installation

Rose Tyler

Support staff

August 24, 2022 at 15:49

We can see, that you are currently editing the Home page.
Do you understand that after using WordPress Database Reset plugin by us all content from the site will be deleted? We also disable all 3rd party plugins before the import of demo content.
Please confirm that you have a backup or you are agreet for mentioned actions.

Regards

#332471 Copied In reply to: install a new Xstore theme and override old

Rose Tyler

Support staff

August 24, 2022 at 15:30

Hello,

It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content.
After that import the desired demo.
We can do this on your site, just provide temporary wp-admin access.

Regards

#332469 Copied In reply to: install a new Xstore theme and override old
Rose Tyler

Support staff

August 24, 2022 at 14:37
Hello,

Try to use the next custom CSS code:

.single-product .gift-card-content-editor.step-content label { text-align: left; margin-left:30%; }

Regards
#332468 Copied In reply to: pls help me to check about text css change
Rose Tyler

Support staff

August 24, 2022 at 13:05

Hello,

How does it work when the default WC theme – Storefront is activated on your site?
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.

Regards

#332463 Copied In reply to: When I want to reset the password, the button is not showing

Rose Tyler

Support staff

August 24, 2022 at 13:00

Hello,

Please set the administrator role for the user you provided, we can’t access Dashboard.
1. https://www.8theme.com/documentation/xstore/plugins/plugins-update/
What exactly plugin can’t be updated? Have you tried to update plugins via FTP?
2. There is no such possibility, unfortunately.
You can submit the request here – https://www.8theme.com/taskboard/
3. You can try to create static blocks using Elementor, then show them on the product page via Single Product Builder. Use, for example, a Modal popup element in the content of static blocks.
Or check this feature – https://www.8theme.com/documentation/docs/request-a-quote/
4. You can add different static blocks in Category descriptions. Location can be selected via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position.

Regards

#332462 Copied In reply to: Plugin updates issue and query for feature

Rose Tyler

Support staff

August 24, 2022 at 12:51

Hello,

You’re welcome!
You uploaded the logo image in size 521×190, but in the settings of the header builder the width of the logo is 220px, so you need to re-size the image and re-upload it in size 220×80, or change the Logo Width (Px) option value in the Header builder.

Regards

#332461 Copied In reply to: Header is different between customize view and live view

Rose Tyler

Support staff

August 24, 2022 at 12:48

Hello,

Here you can find “120+ Prebuilt Websites” section https://xstore.8theme.com/

Regards

#332460 Copied In reply to: Where are the slider revolution Xstore exemple

Rose Tyler

Support staff

August 24, 2022 at 12:35

Hello,

I’ve cleared cache using cache plugin that you installed on the site, and the Lightbox works fine – https://prnt.sc/XybQSmWGFdpZ

Regards

#332459 Copied In reply to: ZOOM IS ENABLED AND NOT WORKING, WHY?? ….

Rose Tyler

Support staff

August 24, 2022 at 12:04

Hello,

Appearance > themes > upload theme > and replace XStore via the new version of it, that you downloaded.
Plugins > Add new > upload new version of Core plugin.

Regards

#332456 Copied In reply to: ZOOM IS ENABLED AND NOT WORKING, WHY?? ….

Rose Tyler

Support staff

August 24, 2022 at 11:18

Hello,

You’re welcome!
Have a nice day!

Regards

#332453 Copied In reply to: Move the Custom Tab to the second position, after the product description.

Rose Tyler

Support staff

August 24, 2022 at 11:18

Hello,

Please download “Revolution Sliders From XStore Demos” from this page – https://www.8theme.com/downloads/

Regards

#332452 Copied In reply to: Where are the slider revolution Xstore exemple

Rose Tyler

Support staff

August 24, 2022 at 11:16

Hello,

Make sure that translation files of the Core plugin are placed in /wp-content/languages/plugins/ folder.
Then go to Loco Translate > Plugins > Core plugin > edit translation and click on the Sync button. Find and translate strings.

After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Regards

#332449 Copied In reply to: Xstore core translation issue after update. Loco plug

Rose Tyler

Support staff

August 24, 2022 at 11:12

Hello,

Thanks for letting us know!
Have a nice day!

Regards

#332448 Copied In reply to: Server stuck after open several customize.php at the same time

Rose Tyler

Support staff

August 24, 2022 at 11:04

Hello,

You can do it via Dashboard using zip archive or via FTP, but in this case, you need to unzip files. Or if you are not sure if this can be done correctly by you, provide us with temporary wp-admin and FTP access.
Do a full backup before providing access.

Regards

#332447 Copied In reply to: ZOOM IS ENABLED AND NOT WORKING, WHY?? ….

Rose Tyler

Support staff

August 24, 2022 at 10:51

Hello,

Thanks for contacting us.
This article is outdated and was removed. Please let us know where did you find the link to it?

Regards

#332445 Copied In reply to: Hi, may i have xstore shortcode list, The specified article was not found

Rose Tyler

Support staff

August 24, 2022 at 10:03

Hello,

From our side, it looks ok with flags where it needs
But you may check the option you see on the screenshot -> https://prnt.sc/iZFXhU48YRa- (Theme Options -> Speed Optimization -> Disable Emoji (turn switcher off)

P.S. For now we disabled it, so you may check from your side if the flags are shown there. Otherwise, if they are not shown, please, describe
1/ what operating system you are using
2/ your browser + version
3/ Is the issue shown from the devices of your friends/team ?

Regards

#332441 Copied In reply to: WooCommerce Payments Currency Switcher flags not working

Rose Tyler

Support staff

August 24, 2022 at 10:02

Hello,

You may wait for the next release where it will be included globally. Also, you may copy only a few files to your production ->
1/ xstore/woocommerce/checkout/form-checkout-default.php
2/ xstore/woocommerce/checkout/form-checkout-multistep.php
3/ xstore/css/modules/woocommerce/pages/cart-checkout-advanced-layout.min.css
4/ xstore/css/modules/woocommerce/pages/cart-checkout-advanced-layout.css

Regards

#332439 Copied In reply to: Header and footer in Advanced Layout for Cart/Checkout

Rose Tyler

Support staff

August 24, 2022 at 07:02

Hello,

1/ Theme Options > Blog > Single post > Show Share Buttons > Off
2/ As I can see, the AMP plugin is activated and there is no mentioned text.
If the text was added by a plugin, and it is not WC or our Core, disable plugins one by one to find out which plugin you need to translate.
3/ Header Builder > Mobile menu > Logo Width (Px), Header Builder >
Search > Placeholder Text, Header Builder > Account > Icon > Mobile,
4/ Theme Options > Mobile pannel > delete all default elements and add new ones from scratch.

Regards

#332425 Copied In reply to: XStore theme customization and translations

Rose Tyler

Support staff

August 24, 2022 at 06:51

Hello @Alejandro Labrador Simon,

Download XStore – Installable Archive from this page – https://www.8theme.com/downloads/ and re-upload theme files, do the case for the XStore Core plugin.
Clear cache and check if the Elementor works fine.

Regards

#332424 Copied In reply to: Incompatibility between Elementor and XStore Core

Rose Tyler

Support staff

August 24, 2022 at 06:48

Hello,

Thanks for the reply.
We’ve checked and do not see this problem on our test site.
Try to click here https://ibb.co/mDRFWGC and read – https://prnt.sc/Dz1kC4paZylb If this doesn’t help, contact the support of SEO plugin. Also, let him know about these errors in the browser console – https://prnt.sc/EzCxfEL3i4gR
At the same time, check if problems are not caused by a conflict with 3rd party plugin. Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, then check.

Regards

#332423 Copied In reply to: Yoast SEO plugin stopped working after Theme upgrade

Rose Tyler

Support staff

August 24, 2022 at 06:39

Hello,

1/ Download XStore – Installable Archive from this page – https://www.8theme.com/downloads/ and re-upload theme files, do the case for the XStore Core plugin.
Clear cache and check if the page can be edited.
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, then check. Maybe one of the additional plugins is a reason for the problem.
Let us know the results.

Regards

#332421 Copied In reply to: I can not edit slider on Elementor – same error again

Rose Tyler

Support staff

August 24, 2022 at 06:28

Hello,

I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
Thanks in advance.

Regards

#332419 Copied In reply to: 8theme – Filter Products by Brands issue

Rose Tyler

Support staff

August 23, 2022 at 19:15

Hello,

Single Product Builder > Multiple templates > create a new template and select language in conditions, then edit the “Share” text.

Regards

#332403 Copied In reply to: Translating the sharing “Share title” for bilingual site

Rose Tyler

Support staff

August 23, 2022 at 19:04

HELLO,

Download XStore – Installable Archive from this page – https://www.8theme.com/downloads/ and re-upload theme files, check the Lightbox then.

Regards

#332402 Copied In reply to: ZOOM IS ENABLED AND NOT WORKING, WHY?? ….

Rose Tyler

Support staff

August 23, 2022 at 18:53

Hello,

It is visible now. Have you changed something?
Do you need any further assistance?

Regards

#332401 Copied In reply to: Language switcher visible on all pages except product page (mobile)

Rose Tyler

Support staff

August 23, 2022 at 15:51

Hello,

1/ We added a custom shortcode in html block 02 of header builder -> https://prnt.sc/9BKFeephd2kI
2/ We enabled html block 02 in mobile menu -> https://prnt.sc/JyiRkbo7boI1
3/ We added custom code in your child-theme/functions.php -> https://prnt.sc/DdKbf6pAR3Vx

Result: https://prnt.sc/MGMZ-yQubvNm

P.S. custom shortcode was created according to the documentation of WooCommerce Multi-Currency -> https://woocommerce.com/document/payments/currencies/multi-currency-setup/#section-15

Regards

#332393 Copied In reply to: WooCommerce Payments Currency Switcher flags not working

Rose Tyler

Support staff

August 23, 2022 at 15:46

Why you did not set all info while the purchase process?
In the Private Content area, you can find information that you specified when creating the order. Provide us with the info you need to add now, and we will generate a new invoice for you.

Regards

Please contact administrator
for this information.

#332392 Copied In reply to: Need Invoice download for my last order
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Viewing 24,630 results - 24,601 through 24,630 (of 68,231 total)

Viewing 30 posts - 24,601 through 24,630 (of 68,231 total)

← 1 2 3 … 820 821 822 … 2,273 2,274 2,275 →

Forum Replies Created

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